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WiFi connected, but won't allow Internet access

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#1 CaptainKong


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Posted 11 January 2016 - 05:01 AM

I logged onto my laptop as usual this morning and opened up Firefox. However, on trying to open a website it responds as of I'm not connected. My WiFi says 'no Internet, secured'. I tried the mac and it has the same connection issues, but for some reason I can use the WiFi on my phone alright?

Basically I'd just like to know how I can resolve this issue if anyone can help plz?

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#2 usasma


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Posted 11 January 2016 - 06:13 AM

I'd suggest posting over in the Networking forums for more expert help:    http://www.bleepingcomputer.com/forums/f/21/networking/


Have you restarted your router/modem?

Have you checked to see if the laptop will work on another network (such as a public wifi hotspot)?

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#3 Niweg


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Posted 13 January 2016 - 11:25 PM

 I ran into this a couple of weeks ago when I bought a new Dell Inspiron 5559 laptop.  Here's what worked for me.  Deep down in the Control Panel's Power applet, there's an esoteric little power saving option.  Here's how you get there:

 Control Panel -> Power Options -> Change Plan Settings -> Change Advanced Power Settings -> Wireless Adapter Settings -> Power Setting Mode.  Change both On Battery and Plugged in settings to Maximum Performance. 


 How's that for something burred deep in the weeds?! :bubbles:  I can't imagine the other settings save a noticeable amount of power, but they sure create a major mysterious PITA.   :(  Anyway it worked for me; I hope it helps you. 


 Good luck. 

Edited by Niweg, 13 January 2016 - 11:27 PM.

Make regular full system backups or you'll be sorry sooner or later.

#4 Shadow7655


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Posted 14 January 2016 - 11:07 PM

Can you ping to the any website through command line ?


Open you're CMD and type: "ping www.google.com" see if you get a reply

Edited by Shadow7655, 14 January 2016 - 11:13 PM.

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