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Surf Side Kick....ing My Butt. Need Removal Help


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#1 gpkustoms

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Posted 27 July 2006 - 03:20 PM

Ok, I've been trying to get rid of SSK since I found it on my computer. I ran through the setps with HijackThis! and it still will not delete.

Here is the problem:

I went through every step on the tuturial, but when I got to delete the program it pops up that it is being used in another program. I close everything I can, but still cannot delete it.


It always says I cannot delete SurfSideKick because it is running in another prog.

Help?

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#2 tg1911

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Posted 27 July 2006 - 05:09 PM

Have you tried doing it in Safe Mode?
How to start Windows in Safe Mode
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#3 gpkustoms

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Posted 30 July 2006 - 12:46 AM

i tried it in safe mode and i still got the same message of being used.


AHHH :thumbsup: :flowers: :trumpet:

#4 quietman7

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Posted 30 July 2006 - 06:35 AM

Its time to have a deeper look as to what's going on with your system by creating a hijackthis log. This will help us to identify and remove any malware files that may be responsible for your problems.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". When you have done that, post a log in the HijackThis Logs and Analysis Forum, not here, for assistance by the HJT Team Experts.

Start a new topic, give it a relevant title and post the log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix.

It may take a while to get a response because the HJT Team members are very busy. Please be patient as they are volunteers who will help you out as soon as possible. Once you have made your post, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have no replies as this makes it easier for them to identify those who have not been helped. If you post another response, a team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log here.

After posting a log you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files on your own, etc.) unless advised by a HJT Team member. Doing so can result in system changes which may not show it the log you already posted. Further, any modification you make may complicate the malware removal process and could lead to your system being damaged further.
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