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Windows Not Genuine Error


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#1 jroither

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Posted 10 January 2016 - 08:13 PM

Hello All,

 

After having been gone from my computer for a couple weeks, I turned it back on right after new years and started getting a message that my copy of Windows is not Genuine. As far as I know, it is genuine, though. I did a google search on it and it came up that there was a rash of bogus "not genuine" reports lately. But the solutions I've found don't work.
 

1. I went to this page:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/im-being-told-my-copy-of-windows-is-not-genuine/af081166-7eb4-4599-b1ef-c65c64f14275
and downloaded the "Intel Rapid Storage" driver. When I try to install it, it tells me that I do not meet the minimum system requirements. I then searched for update KB3004394 to uninstall it. I have no such update on my computer.

2. I went to this page and downloaded the new patch. The new patch does absolutely nothing:

https://support.microsoft.com/en-us/kb/3024777

3. I went to this page:
https://support.microsoft.com/en-us/kb/2008385
and typed slmgr.vbs /dlv in the search bar. The error message I receive is 0xC0004F200 (non-genuine). When I google this, I get a bunch of videos about how to fool a non-genuine copy of windows into thinking it's genuine. If it's genuine, then I shouldn't have to do this...

 

It was after 12/16 that I first had this problem, after a slew of updates were installed. So I turned off automatic updates and uninstalled all of the updates after that date, one-by-one. It did not resolve the problem (I will note that the update for downloading Windows 10, KB3035583, reinstalls itself no matter what; I haven't been able to get rid of it. Don't know if it's related). So then I went ahead and did a system restore to 12/1 the last backup I had before this started. My desktop came back briefly, but the black screen with "windows 7 - Build 7601 - this copy of Windows is not genuine" came right back.

 

Any tips or suggestions? I bought my copy of Windows from pcprogram.com. If you go to their site, it's "down for maintenance" and has been for quite some time, which seems suspicious and makes me wonder if my copy could in fact be counterfeit.

Thanks!
 



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#2 dc3

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Posted 11 January 2016 - 11:48 AM

 
Please download Microsoft Genuine Advantage Diagnostic Tool.  Clicking on this link will immediately initiate the download.
 
When the diagnostic tool opens you will see a image like the one below.  Click on Continue.
 
mgadt1_zpssea2rxt2.png
 
Click on Copy, copy and then paste the content in your topic.
 
mgadt2_zpsbrkf74ab.png
 
If the Copy option does not work, take a screenshot of the content of the image and post that in your topic.
 
How to make a screenshot
 
1. Download and run A Thousand Words .
 
2. Follow the wizard to capture a screenshot
 
3. Use the built-in editor to resize, edit, or re-capture your screen shot. 
 
4. Your screen shot will be saved to your desktop when you finish the wizard.
 
You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 jroither

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Posted 13 January 2016 - 09:07 PM

Thanks for the help. Here is what I get from the Diagnostic tool. Let me know if this doesn't tell you what you are looking for:

 

 

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-YD7Q9-MFMDV-64BBB
Windows Product Key Hash: eJ9Fgwi2cxKqc36AjTOx+RF15g8=
Windows Product ID: 00371-704-2188817-06609
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {7F3C53FB-38F4-4B64-8B5E-5686D691A1A2}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7F3C53FB-38F4-4B64-8B5E-5686D691A1A2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-64BBB</PKey><PID>00371-704-2188817-06609</PID><PIDType>5</PIDType><SID>S-1-5-21-1739907851-255787956-2341925263</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H97M-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="7"/><Date>20150421000000.000000+000</Date></BIOS><HWID>3B283E07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows® 7, Professional edition
Description: Windows Operating System - Windows® 7, RETAIL channel
Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00212-704-218881-00-1033-7601.0000-2622015
Installation ID: 004052544842499190869825907772523330266101906836169056
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 64BBB
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 3
Trusted time: 1/13/2016 9:03:28 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:3:2016 18:59
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAEAAAAEAAAAAgABAAEAHKKQgqb4nC0+rsTePf6oxXo5R1WId6BVyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  SSDT            Ther_R        Ther_Rvp
  DMAR            INTEL         BDW

 



#4 dc3

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Posted 14 January 2016 - 08:50 AM

Open the Control Panel, select Programs and Features.

 

In the upper left portion of the page click on View Installed Updates.

 

See if you have the KB971033 update installed.

 

If you do, uninstall it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 jroither

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Posted 14 January 2016 - 08:17 PM

I checked the installed updates and found that I did in fact have this update installed. I uninstalled it and restarted my computer, but it has had no effect. I am still getting the same message and black background.



#6 fawzy

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Posted 13 April 2016 - 08:05 AM

Tried to reprogram your device






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