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Cannot Print from Windows Apps - Mail - Edge - PDF Viewer


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2 replies to this topic

#1 Benjy Boo

Benjy Boo

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Posted 10 January 2016 - 06:10 PM

I am unable to print anything from Windows 10 apps on my desktop PC. Both my HP Envy 7640 and Samsung Laser are wired to the home network. 

 

However I can print from Chrome Browser and Paint, Photoshop and Word. Just not from the Mail app or Edge Browser. After pressing print a section opens up with the printer listed in a drop down menu, but says "connecting" all the time, which it never does. 

 

I have used the troubleshooting feature, removed the printers and installed them again, even via the add a printer option on the apps themselves, but nothing has worked.

 

To print an e-mail I have to open Chrome and access the email provider site directly.

 

 



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#2 masterthemachines

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Posted 10 January 2016 - 06:57 PM

Hello there, 

 

Did you try installing the latest updates for your system?: http://windows.microsoft.com/en-gb/windows-10/getstarted-choose-how-updates-are-installed

 

Once the updates are all successfully installed then you can restart and try printing again.

 

Keep us posted. 



#3 Benjy Boo

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Posted 11 January 2016 - 04:57 PM

Hello there, 

 

Did you try installing the latest updates for your system?: http://windows.microsoft.com/en-gb/windows-10/getstarted-choose-how-updates-are-installed

 

Once the updates are all successfully installed then you can restart and try printing again.

 

Keep us posted. 

Many thanks for the quick response. I was certain after reading a computer magazine that windows 10 updates were forced upon us and automatic, however I found the update you mentioned waiting to be downloaded and installed, and problem is solved. Thanks again!  :thumbsup:






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