Hi everyone. I'm helping out my wife on her computer as best as I can, but need help.
She has a Gateway NV55S series notebook with Windows 7 Home Premium. I don't know if it is -32 bit or -64 bit, not sure if that makes a difference or not. I am able to see the software Product Key and the hardware SNID.
She knew she had a problem when her cursor would not move while in Windows, then the OS would not even boot up. She did not have a system recovery/repair disk for this computer. I do not have an installation disk, nor a System Image, nor do I have an ISO of Windows 7 to put on a USB device. Gateway does not support the OS for download (either bit option). Acer sells an eRecovery CD, but I don’t believe it provides a new option different than the Gateway Recovery Management already loaded on her computer.
The boot priority is CD/DVD, then HDD, then USB FDD, then 3 more.
I have Windows 7 on an HP computer and had a system repair disk. I booted to that disk and tried System Repair. This may have corrupted matters further, as Windows Setup gives an error message when starting up services and requires restart of the computer. The last, and only, restore point was from a Windows Critical update that I believe did not load properly, back on January 8, but that restore point is not accessible to select. Scan for Affected Programs does not allow me to select programs (cursor and tab do not work for this). I did Windows Memory Diagnostic, also no problems, even with advanced diagnostic and 2 passes. When I move about with the command prompt, I can see the users and the user files present. However, I cannot copy those files to another drive - DOS says I am not granted access. Finally, my HP Recovery Manager does not work at all on this Gateway machine.
I tried both the Alt + F10 (Gateway Recovery Management v8.0.8) options as well as the F8 Advanced Boot options on her computer. None of the F8 options (all 3 Safe Mode options, Last Known Good Configuration, Disable Driver Signature Enforcement) have worked to at least get me to Windows. When I did Alt + F10, twice I used the option to Restore Operating System and Retain User Data. However, when I later boot from my repair disk and use the command prompt to see what is in the \backup directory, I can see the folders for each user, but it does not appear there are any user files there.
I have looked up creating a DOS boot disk so I have permissions to copy files. Have not been successful with that either.
If I can just copy the user files off of her computer, I am willing to try Gateway Recovery Management Restore Operating System to Factory Defaults option.
I have seen the articles/ad(?) for a Gateway (Acer) Recovery Disk using Easy Recovery Essentials, but it is not worth the $20 if I get the same errors as with what I have tried so far. Does anyone know if this disk works?
Edited by JUSTANOVICE, 09 January 2016 - 07:31 PM.