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win32k.sys error on boot


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#1 Alchemist

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Posted 09 January 2016 - 12:40 PM

My Windows 7 Home Premium just had a boot failure when I turned it on today. It restarted, and "recommended" boot repair, which I ran but found no problems. Then restarted again and booted normally. It booted fine, and when I checked the system log I found an error stating "win32k.sys failed to load". The system is now running fine, but why would it suddenly have an error like that? I ran "sfc /scannow" in an admin command window and it found no problems. The only changes I have made recently are installing MS issued security updates. Have any problems been reported with any of those updates? Any other thoughts?



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#2 hamluis

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Posted 09 January 2016 - 02:47 PM

Windows errors...happen all the time...and for various reasons.  There is no honest easy answer to your questions.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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