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My computer won't allow me to access my start screen, sidebar nor anti-viruses


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#1 llee1000

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Posted 08 January 2016 - 10:40 PM

Lately my computer has been really annoying me. Firstly, I have a windows 8 Toshiba Satellite. Whenever I press the start button, the start screen does not appear. When I make my sidebar appear and click on one of the options, they don't show up. Also, many of the anti-viruses I downloaded did not open at all. The only one that worked was MBAM and it detected nothing. Also, after a while of being on, the taskbar stops working. It freezes entirely, including the time. Finally, my file explorer freezes up and I can't access any of my files. I had this problem before and it was to update my computer, but when I searched for updates, no new updates were detected. 

 

This problem is reoccurring and gets worse each time. No anti-viruses seem to work, but the ones that do detect nothing. 

 

Anything help would be appreciated. Thanks in advance!


Edited by llee1000, 08 January 2016 - 11:04 PM.


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#2 dc3

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Posted 09 January 2016 - 09:42 AM

 Let's try performing a Refresh.

 
You need to be aware that a refresh will remove all third party programs.
 
1.  Tap or click on Settings, tap or click on Change PC settings.
 
2.  Tap or click on Update and recovery, then tap or click on Recovery.
 
3.  Under Refresh your PC without affecting your files, tap or click on Get started.
 
4.  Follow the instruction which will appear on the screen.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 llee1000

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Posted 09 January 2016 - 06:26 PM

Thanks for the advice, but when I turned my computer on today, the problem fixed but itself. It appears my issue is gone at the moment, but I'll keep your advice in mind whenever this happens again. 

 

Thanks!



#4 dc3

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Posted 10 January 2016 - 10:21 AM

I  hope it was a one time only glitch.

 

Happy Computing. :thumbup2:


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