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Please Help computer shuts off randomly.


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#1 Teerack

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Posted 08 January 2016 - 12:45 PM

So two days ago i turned on my computer and started up guild wars 2 and then it just shut off after a few minutes. I've had this computer for 3 years and its never had any issues running gw2. As far as I know I didn't update any software the other night. I thought it was over heating but i tried taking my laptop to a computer place and they cleaned it out and it runs slightly cooler but it still does it so i dont think its heat. I saw this could be a driver issue on another sit so i tried updating nvidia through its Genforce Experience interface and it hasn't happened since but that was only like 20 minutes ago so idk if that fixed it, and i haven't tried any games yet. It happened two times just while i was on my desktop texting someone about it without even touching it, so idk why its doing this or how to even determine the issue. Idk how to get logs for something like this PLEASE help. :( It's on a laptop so it was happening with a battery and the charger plugged in. Right now i removed the battery and its just the charger.

 

 https://i.imgur.com/DVjEoU8.png


Edited by Teerack, 08 January 2016 - 12:52 PM.


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#2 Teerack

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Posted 08 January 2016 - 01:04 PM

I just looked at my event viewer and found one of the random shut downs i think.

 

- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-01-08T02:12:06.000000000Z" />
  <EventRecordID>220322</EventRecordID>
  <Channel>System</Channel>
  <Computer>Tarek-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>9:09:58 PM</Data>
  <Data>‎1/‎7/‎2016</Data>
  <Data />
  <Data />
  <Data>730</Data>
  <Data />
  <Data />
  <Binary>E007010004000700150009003A00D401E007010005000800020009003A00D401600900003C000000010000006009000000000000B00400000100000000000000</Binary>
  </EventData>
  </Event>
 
​none of that means anything to me. there is also this error but instead of being labeled as "error" it says "critical"
 
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>2</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2016-01-08T02:11:53.800812800Z" />
  <EventRecordID>220326</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Tarek-PC</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">false</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
  </Event>

Edited by Teerack, 08 January 2016 - 01:06 PM.


#3 usasma

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Posted 09 January 2016 - 06:18 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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