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Help! Unable to remove malware and new malware showing up daily!!


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#1 chinarc13

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Posted 08 January 2016 - 03:24 AM

Hi! I accidentally installed an unknown .exe file few days back which didn't seem suspicious though I think it infected my computer with malware that has hijacked my Chrome. I looked for it in the Control Panel and uninstalled anything that seemed suspicious. I even downloaded and installed various malware removal tools, include Malwarebytes and IObit malware fighter. But none of these were able to get rid of it completely as after a few days my homepage changed again.

What keeps on happening is that new malware keeps on showing up. In the beginning my homepage got changed to "indiatimes.xyz". I looked up online and uninstalled the unknown software from Control Panel and also reset my Chrome settings. After a few days, it came back in the form of Snap.Do and then again I tried to remove it and it went away. But now it's back and again my homepage has changed. BUT this time I keep on getting ads from "Safe Finder" . After trying again for a malware search and restarting my computer it seems to have gone away but I don't think that the problem is gone. 

Also, it also seemed to have taken over my ESET NOD32 and forced it to block websites that were safe. Among the websites that my ESET was blocking was the official ESET website, so I got rid of ESET as well.

I don't know what to do. I've tried a lot but nothing seems to help. Please I need help!! Please respond as soon as possible. 

Thank you so much. 
My operating system is Windows 10.
 
UPDATE : It is back. This time it is "search.sidecubes.com"

Edited by chinarc13, 08 January 2016 - 03:47 AM.


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#2 boopme

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Posted 08 January 2016 - 01:41 PM

Welcome.. Please try this

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista/Windows7, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
......
3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Click here to download the installer for ESET Online Scanner and save it to your Desktop.
  • Disable all your antivirus and antimalware software - see how to do that here.
  • Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
  • Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
  • Select Enable detection of potentially unwanted applications.
  • Click Advanced Settings, then place a checkmark in the following:
    • Remove found threats
    • Scan archives
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click Start to begin scanning.
  • ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
  • When the scan is done, click List threats (only available if ESET Online Scanner found something).
  • Click Export, then save the file to your desktop.
  • Click Back, then Finish to exit ESET Online Scanner.

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