Since none of the tools you have used thus far are finding any malicious files or not successful at removal, this issue will require further investigation. Many of the scanning tools we use in this forum are not capable of detecting (removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need to create and post a FRST log for further investigation.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team.Start a new topic
, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway
. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing that, please reply back in this thread with a link to the new topic so we can close this one.