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Unable to watch videos due to high CPU


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#1 pob101

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Posted 07 January 2016 - 03:58 PM

Hi and thanks for reading this.

The problem i have is that when I'm watching a video or try and do more than two things on my laptop (Advent 6651) the CPU jumps up to 100% making it impossible to watch the video. this also happens when I'm just browsing. I took to a local repair shop and he put a fresh in stall of windows 7 on it, originally it was Vista. 

After reading a post on here I installed and ran Adw cleaner and also Junkware removal tool but the problem is still here.

I've attached a screenshot of CPU usage if thats any help. 

Any help would be greatly appreciated.

Thanks

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#2 LaurentiuB

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Posted 07 January 2016 - 04:10 PM

try to use firefox, or start chrome in safemode
http://googlesystem.blogspot.ro/2010/02/google-chrome-safe-mode.html

 

In this state google chrome is started without anu addon or extension, if problem persist tell me

 

Laurentiu



#3 pob101

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Posted 07 January 2016 - 04:19 PM

try to use firefox, or start chrome in safemode
http://googlesystem.blogspot.ro/2010/02/google-chrome-safe-mode.html

 

In this state google chrome is started without anu addon or extension, if problem persist tell me

 

Laurentiu

Thanks for replying to my problem.

I am in safe mode now and when i watched the same video the CPU hovered around the 30-40% mark. What does this mean?



#4 LaurentiuB

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Posted 07 January 2016 - 04:35 PM

Some addon or extension consume lot of cpu useless in chrome, try to see what extension or addon have you active and if is not need of them disable or uninstall, alternate solution is to use other browser, like firefox, iceweasel, etc.



#5 usasma

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Posted 08 January 2016 - 07:54 PM

Just my 2¢

 

Uninstall Chrome.

Reboot.

Reinstall a freshly downloaded copy of Chrome.

Test it BEFORE adding any add-ons.

Then add the add-ons one-by-one to see which one causes problems.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 pob101

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Posted 09 January 2016 - 08:21 AM

Just my 2¢
 
Uninstall Chrome.
Reboot.
Reinstall a freshly downloaded copy of Chrome.
Test it BEFORE adding any add-ons.
Then add the add-ons one-by-one to see which one causes problems.



Hi and thanks for the advice. I've tried Chrome, Firefox, internet explorer and ice weasel but they are all the same. I'm at a loss as what to do now as I'm not very computer savvy.

#7 usasma

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Posted 10 January 2016 - 06:40 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 pob101

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Posted 10 January 2016 - 08:13 AM

Hi thanks for the info ive done everything you asked.

BSOD inspector kept crashing at the same point, ive attached a link to view screenshot. Hope ive done it right.

BSOD%20inspector_zps4gvthrgc.jpg[/URL]

 

I ive dont the zip file you wanted but i don't know how to upload it



#9 usasma

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Posted 10 January 2016 - 04:49 PM

I sent a message to the developer of BSOD Inspector.  He should be here shortly to help out.

 

Try the collection tool here:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Skip Step 3 if you like, as I don't require the perfmon report (but I will look at it if you upload it).

 

Also, please upload the second report that I asked for also.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 usasma

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Posted 10 January 2016 - 04:52 PM

Looking at your screenshot (the part that says "Service Pack 2" - are you using Vista?

Your original post said W7 - did I miss something?

I think that the BSOD Inspector hasn't been tested in Vista, and that it requires a version of the .NET framework that wasn't available when Vista came out.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 pob101

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Posted 10 January 2016 - 05:33 PM

I ran the program in different compatible modes but none of them worked. The screenshot you see is the last attempt which was Vista. The laptop is running Windows 7 you didn't miss anything.

I figured out how to upload the zipped folder and is attached to this reply.

Thanks

Attached Files



#12 usasma

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Posted 11 January 2016 - 05:45 AM

Please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

Please provide the SysnativeCollectionApp reports that I asked for in my previous post.

 

Try the collection tool here:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Skip Step 3 if you like, as I don't require the perfmon report (but I will look at it if you upload it).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 pob101

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Posted 11 January 2016 - 12:40 PM

Hi here is some more info for you it's a file attached. 

Attached Files



#14 usasma

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Posted 12 January 2016 - 05:56 AM

Only 159 Windows Update hotfixes installed.  Most systems with SP1 have 350 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

 

If that doesn't fix things, then try a clean boot:  https://support.microsoft.com/en-us/kb/929135

If the problem goes away when doing the clean boot - then re-enable things in small groups so you can figure out what is to blame.

 

If the problem doesn't go away, then it's most likely either a Windows problem or a hardware problem.

 


Edited by usasma, 12 January 2016 - 06:04 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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