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BSOD Windows 10 ntoskrnl.exe


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#1 dox516

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Posted 06 January 2016 - 08:17 PM

OS WIndows 10 x64

 

Sytem built about two years ago

 

Re-installed Windows 10 about two weeks ago, similar problems before.

 

Video Card: PNY Nvidia GTX 770 2gb

 

MB: MSI H87-g43

 

Power Supply: I don't remember

 

Desktop

 

 

Attached Files



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#2 usasma

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Posted 07 January 2016 - 06:14 PM

Your UEFI/BIOS (version V2.9) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 4 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

You have a NETGEAR A6210 WiFi USB3.0 Adapter:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

There are errors related to the USB wifi adapter in the WER section of the MSINFO32 report.

If possible, please uninstall the software for this device and physically remove it from the system.

Use a long wire (temporarily) to maintain internet connectivity.

 

Also, if still using the device, please:

- download a fresh copy of the software/drivers for this device

- uninstall the current software from Control Panel...Programs and Features

- install the freshly downloaded software.

You have 5 hard drives.  What is the make/model/wattage and age of your Power Supply?

Intel SmartConnect isn't supported in W10.  Please find the setting in your BIOS to turn it off.

Then you can uninstall the software from Control Panel...Programs and Features

 

Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.

**************************Wed Jan  6 19:25:12.550 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\010616-9187-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 3 days 22:55:57.669
Probably caused by : ntkrnlmp.exe ( nt!KeIntSteerSnapPerf+1e6 )
BugCheck A, {0, 2, 1, fffff80175656256}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80175656256, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  AV_nt!KeIntSteerSnapPerf
CPUID:        "Intel® Core™ i5-4670K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3400
  BIOS Version                  V2.9
  BIOS Release Date             07/16/2014
  Manufacturer                  MSI
  Product Name                  MS-7816
  Baseboard Product             H87-G43 (MS-7816)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``



3rd Party Drivers:
The following is for information purposes only.

**************************Wed Jan  6 19:25:12.550 2016 (UTC - 5:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
ksaud.sys                   Tue Apr  2 23:08:11 2013 (515B9D1B)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
RtNdPt630.sys               Thu Sep 26 05:59:17 2013 (52440575)
A6210.sys                   Thu Apr 30 00:03:29 2015 (5541A991)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
nvlddmkm.sys                Thu Nov  5 09:35:23 2015 (563B692B)
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=ksaud.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=RtNdPt630.sys
http://www.carrona.org/drivers/driver.php?id=A6210.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


Edited by usasma, 07 January 2016 - 06:17 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 dox516

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Posted 08 January 2016 - 12:18 PM

Thank for taking the time to review this issue for me. The PSU is a Corsair GreenMe750. I can try the cord but that is going to be a bit problematic. If that is in fact the only issue I will have to address it as a last step. I just updated the newest A210 driver....so it may just be old. Driver verifier has been running since after I posted the first time and no crashes at this point. I will try the rest and see what happens. 

 

Thanks again

 

Tim



#4 usasma

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Posted 09 January 2016 - 06:17 AM

You can just remove the device - but then the computer will be sort of a paperweight as you won't be able to access the internet.

Another option is to try a PCI/PCIe wireless card that plugs directly into the motherboard - they are more robust than the USB one's.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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