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annoying lock ups


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4 replies to this topic

#1 CalusBlade

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Posted 06 January 2016 - 07:14 PM

My computer is about one month old.  There is no heating issues.  I would get random lock ups during specific times.  Examples would be logging out of facebook.  I use bit defender as my virus and it comes with a web scanner.  When I google something, right next to the results there is a check, red X or yellow ! however there is a circle spinning trying to load.  I found that many people blame flash player for this.  How do I fix this?



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#2 hamluis

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Posted 06 January 2016 - 07:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 CalusBlade

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Posted 06 January 2016 - 08:29 PM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Installer (administrator) on 06-01-2016 at 20:27:13
Running from "C:\Users\Games\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Z97X-Gaming 5 Manufacturer: Gigabyte Technology Co., Ltd.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/04/2016 12:21:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 43.0.3.5835, time stamp: 0x567b4c13
Faulting module name: mozglue.dll, version: 43.0.3.5835, time stamp: 0x567b3f6a
Exception code: 0x80000003
Fault offset: 0x0000ed56
Faulting process id: 0x1220
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (01/01/2016 10:03:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9999

Error: (01/01/2016 10:03:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9999

Error: (01/01/2016 10:03:30 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/01/2016 10:03:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9001

Error: (01/01/2016 10:03:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9001

Error: (01/01/2016 10:03:29 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/01/2016 10:03:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8002

Error: (01/01/2016 10:03:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8002

Error: (01/01/2016 10:03:28 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

System errors:
=============
Error: (01/06/2016 11:05:19 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service terminated unexpectedly.  It has done this 1 time(s).

Error: (12/25/2015 11:04:51 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:03:35 AM on ‎12/‎25/‎2015 was unexpected.

Error: (12/25/2015 11:03:02 AM) (Source: Service Control Manager) (User: )
Description: The Killer Service V2 service failed to start due to the following error: %%1053

Error: (12/25/2015 11:03:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Killer Service V2 service to connect.

Error: (12/25/2015 11:01:19 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VSSERV service.

Error: (12/25/2015 11:00:59 AM) (Source: Service Control Manager) (User: )
Description: The DNS Client service failed to start due to the following error:  %%1053

Error: (12/25/2015 11:00:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the DNS Client service to connect.

Error: (12/25/2015 11:00:49 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the nvsvc service.

Error: (12/25/2015 10:57:28 AM) (Source: Service Control Manager) (User: )
Description: The Bitdefender Virus Shield service hung on starting.

Error: (12/19/2015 12:56:56 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Microsoft Office Sessions:
=========================
Error: (01/04/2016 12:21:03 PM) (Source: Application Error)(User: )
Description: plugin-container.exe43.0.3.5835567b4c13mozglue.dll43.0.3.5835567b3f6a800000030000ed56122001d1471327f49059C:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozglue.dll8773a094-b307-11e5-9c03-408d5c1c550f

Error: (01/01/2016 10:03:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9999

Error: (01/01/2016 10:03:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9999

Error: (01/01/2016 10:03:30 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/01/2016 10:03:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9001

Error: (01/01/2016 10:03:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9001

Error: (01/01/2016 10:03:29 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (01/01/2016 10:03:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8002

Error: (01/01/2016 10:03:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8002

Error: (01/01/2016 10:03:28 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

=========================== Installed Programs ============================
7 Days to Die (HKLM-x32\...\Steam App 251570) (Version:  - The Fun Pimps)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.270 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.267 - Adobe Systems Incorporated)
AIDA64 Extreme v5.60 (HKLM-x32\...\AIDA64 Extreme_is1) (Version: 5.60 - FinalWire Ltd.)
Apple Application Support (32-bit) (HKLM-x32\...\{C5815ACF-FD34-4553-8A22-C7411B7E662B}) (Version: 4.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{CBF12D2F-CF64-4CB7-858B-2C1F21068E5F}) (Version: 4.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ASUS GPU Tweak (HKLM-x32\...\{532F6E8A-AF97-41C3-915F-39F718EC07D1}) (Version: 2.7.5.0 - ASUSTek COMPUTER INC.) Hidden
ASUS GPU Tweak (HKLM-x32\...\InstallShield_{532F6E8A-AF97-41C3-915F-39F718EC07D1}) (Version: 2.7.5.0 - ASUSTek COMPUTER INC.)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bitdefender Antivirus Plus 2015 (HKLM\...\Bitdefender) (Version: 19.4.0.239 - Bitdefender)
Blade & Soul Closed Beta Test (HKLM-x32\...\{F7DBB870-787A-4B0E-A314-C931522A5859}) (Version: 4.0.0.6 - NC Interactive, LLC)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.12 - Piriform)
CPUID HWMonitor 1.28 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.2.0.0114 - Disc Soft Ltd)
Fallout 3 (HKLM-x32\...\Steam App 22300) (Version:  - Bethesda Game Studios)
Fallout: New Vegas (HKLM-x32\...\Steam App 22380) (Version:  - Obsidian Entertainment)
FINAL FANTASY XIV - A Realm Reborn (HKLM-x32\...\{2B41E132-07DF-4925-A3D3-F2D1765CCDFE}) (Version: 1.0.0000 - SQUARE ENIX CO., LTD.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.115 - Google Inc.) Hidden
HP LaserJet Professional P1100-P1560-P1600 Series (HKLM\...\HP LaserJet Professional P1100-P1560-P1600 Series) (Version:  - )
Intel® Chipset Device Software (HKLM-x32\...\{5a6a5d15-d5af-417c-b08f-f7e5eb1f98af}) (Version: 10.0.26 - Intel® Corporation) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.39.1003 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.14.4264 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 3.0.4.65 - Intel Corporation)
iTunes (HKLM\...\{0D44E3A4-6C3D-45D7-B443-079509E5BE5D}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 66 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218066F0}) (Version: 8.0.660.18 - Oracle Corporation)
Killer Bandwidth Control Filter Driver (HKLM\...\{CB2799C7-A1E7-453D-AC54-C609F08D8C56}) (Version: 1.1.57.1665 - Rivet Networks) Hidden
Killer E220x Drivers (HKLM\...\{9B0E6E43-D86E-47B2-9EFE-FAE11CCDF28C}) (Version: 1.1.57.1665 - Rivet Networks) Hidden
Killer Network Manager (HKLM\...\{9B253162-2BF2-4116-BD85-55F71C620FDB}) (Version: 1.1.57.1665 - Rivet Networks) Hidden
Killer Performance Suite (HKLM-x32\...\{F4EDCF52-2883-40DF-9569-F3147AD16400}) (Version: 1.1.57.1665 - Rivet Networks)
KMPlayer (remove only) (HKLM-x32\...\The KMPlayer) (Version: 3.9.1.138 - PandoraTV)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM-x32\...\{91110409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mozilla Firefox 43.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.3 (x86 en-US)) (Version: 43.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.3.5835 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NCSOFT Game Launcher (HKLM-x32\...\NCLauncher_NCWest) (Version:  - NCSOFT)
Nexon Launcher (HKLM-x32\...\Nexon Nexon Launcher) (Version: 1.3.0 - Nexon)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 361.43 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 361.43 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.8.1.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.8.1.21 - NVIDIA Corporation)
NVIDIA Graphics Driver 361.43 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 361.43 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
OCCT 4.4.1 (HKLM-x32\...\OCCT) (Version: 4.4.1 - Ocbase.com)
PlanetSide 2 (HKLM-x32\...\Steam App 218230) (Version:  - Daybreak Games)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7256 - Realtek Semiconductor Corp.)
RPG MAKER VX Ace RTP (HKLM-x32\...\RPGVXAce_RTP_is1) (Version: 1.00 - Enterbrain)
RPG Maker VX RTP (HKLM-x32\...\RPG Maker VX RTP_is1) (Version: 1.02 - Enterbrain)
Seagate Manager Installer (HKLM-x32\...\{E6F019F1-DFB6-4853-A87D-6E31624755A9}) (Version: 2.02.0109 - Seagate) Hidden
Seagate Manager Installer (HKLM-x32\...\InstallShield_{E6F019F1-DFB6-4853-A87D-6E31624755A9}) (Version: 2.02.0109 - Seagate)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.0250 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.8.1.21 - NVIDIA Corporation) Hidden
Sound Blaster X-Fi MB3 (HKLM-x32\...\{3689CE39-3173-4952-B7AF-F1A9D6F9A288}) (Version: 1.00.03 - Creative Technology Limited)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Starbound (HKLM-x32\...\Steam App 211820) (Version:  - )
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1210 - SUPERAntiSpyware.com)
System Requirements Lab (HKLM-x32\...\{F89CDED6-B1F1-489F-BA44-698BF6A737C2}) (Version: 6.1.6.0 - Husdawg, LLC)
System Requirements Lab Detection (HKLM-x32\...\{DD1A0055-1BED-4170-A7FF-841E21259609}) (Version: 6.1.6.0 - Husdawg, LLC)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
Total War: ROME II - Emperor Edition (HKLM-x32\...\Steam App 214950) (Version:  - Creative Assembly)
WinRAR 5.30 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.30.0 - win.rar GmbH)

========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 12148.77 MB
Available physical RAM: 7608.55 MB
Total Virtual: 24295.75 MB
Available Virtual: 19786.27 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:2047.9 GB) (Free:1673 GB) NTFS
2 Drive d: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.04 GB) NTFS
3 Drive e: () (Fixed) (Total:931.41 GB) (Free:931.26 GB) NTFS

========================= Users: ========================================
User accounts for \\INSTALLER-PC

Administrator            Games                    Guest                    
Installer                


**** End of log ****

 

 

http://speccy.piriform.com/results/rbqdvzeHoPhLEw51awwfT7R


Edited by hamluis, 07 January 2016 - 03:37 PM.


#4 dc3

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Posted 07 January 2016 - 12:35 PM

For testing purposes please do the following, download AVAST! free.

 

With the computer offline uninstall Bitdefender, then install AVAST.

 

Run this for a day and see if the lockups stop.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Phantom010

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Posted 07 January 2016 - 01:10 PM

If the computer is only locking up online, you could start by disabling Bitdefender's Web scanner.


Edited by Phantom010, 07 January 2016 - 01:12 PM.





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