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Cleaning up and removing malware from an old laptop for the first time


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#1 MrMajeika

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Posted 06 January 2016 - 04:42 AM

My friend has a laptop that he has had for about 5 years now. He has stopped using it because it is slow and often freezing. It is running windoes 7 i think. I said I would take it and try to sort it out for him as I know you guys would be able to help me. I don't think he ever did malware/virus scans. Probably everything that would need doing is going to have to be done. He has probably never done any updates to anything. I don't really know where to start so was hoping someone could talk me through it.

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#2 Havachat

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Posted 06 January 2016 - 05:04 AM

1/ Is there any Data that requires to be backed up first - That he needs ?.....DO THAT FIRST !

    If not - i would restore it to the day he got / if it has a Factory Restore Partition.

 

2/ If you choose the Factory Restore option , goto the Manufactures site of the Laptop / enter the Model etc / follow the Instructions to Restore.

 

    After that is done / you then need to do all Windows Updates / Antivirus / and Install your Programs.

 

3/ If you need to just clean it up / or the restore partition is not available , and just remove any Malware / Viruses etc....

 

    Then you will need to post the Make / Model and wait for assistance in the removal of such and post various Logs as instructed.



#3 boopme

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Posted 06 January 2016 - 10:48 PM

Note you will need to scan what you have backed up as it may infected.
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