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Posted 06 January 2016 - 04:42 AM
Posted 06 January 2016 - 05:04 AM
1/ Is there any Data that requires to be backed up first - That he needs ?.....DO THAT FIRST !
If not - i would restore it to the day he got / if it has a Factory Restore Partition.
2/ If you choose the Factory Restore option , goto the Manufactures site of the Laptop / enter the Model etc / follow the Instructions to Restore.
After that is done / you then need to do all Windows Updates / Antivirus / and Install your Programs.
3/ If you need to just clean it up / or the restore partition is not available , and just remove any Malware / Viruses etc....
Then you will need to post the Make / Model and wait for assistance in the removal of such and post various Logs as instructed.
Posted 06 January 2016 - 10:48 PM
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