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Windows 7 x64 Crashes after installing HitmanPro Alert


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#1 kak diela

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Posted 05 January 2016 - 01:53 PM

Hi,

 

Few days ago I installed HitmanPro Alert as an alternative to EMET, hovewer it seems to causes random BSODs. Could you please confirm or find the cause?

 

 

 

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#2 softwaremaniac

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Posted 05 January 2016 - 02:09 PM

Hello, kak diela and :welcome: to BleepinComputer.

I'm Mihael and I will be assisting you with your computer problems.

 

These devices are problematic, please update drivers.

Teredo Tunneling Pseudo-Interface    ROOT\*TEREDO\0000    This device cannot start.
Microsoft PS/2 Mouse    ACPI\PNP0F03\4&23F9C1E3&0    This device is not present, is not working properly, or does not have all its drivers installed.
 

The BSODs are indeed caused by Hitman. Please remove it and let me know how your system behaves then.

 

BSOD analysis:


ASACPI.sys Mon Mar 28 04:30:36 2005 (42476C4C) 
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)}http://support.asus.com/download/download.aspx 
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys 

intelppm.sys Tue Jul 14 01:19:25 2009 (4A5BC0FD) 
Intel Processor driver}http://downloadcenter.intel.com/Default.aspx also at 
http://www.carrona.org/drivers/driver.php?id=intelppm.sys 

yk62x64.sys Mon Sep 28 10:19:31 2009 (4AC07193) 
Marvell Yukon networking}http://www.marvell.com/support.html 
http://www.carrona.org/drivers/driver.php?id=yk62x64.sys 

amdxata.sys Fri Mar 19 17:18:18 2010 (4BA3A3CA) 
AMD storage controller driver - usually from the Windows 7 DVD}Windows Update 
http://www.carrona.org/drivers/driver.php?id=amdxata.sys 

gwdrv.sys Fri May 29 06:15:25 2015 (5567E7DD) 
GlassWire Network Security driver}https://www.glasswire.com/ 
http://www.carrona.org/drivers/driver.php?id=gwdrv.sys 

cmudaxp.sys Tue Jun 2 11:11:20 2015 (556D7338) 
C-Media Audio Interface Driver (WDM) by C-Media [br] ASUS Xonar DG Audio Interface driver [br] HTO CLARO Audio Interface Driver}http://www.cmedia.com.tw/EN/DownloadCenter_Detail.aspx?pserno=0&dtype=ALL [br] http://support.asus.com/download/download.aspx [br] http://www.htomega.com/downloads.html 
http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys 

eamonm.sys Mon Jul 6 16:33:18 2015 (559A91AE) 
ESET Amon driver}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=eamonm.sys 

ehdrv.sys Mon Jul 6 16:33:45 2015 (559A91C9) 
ESET}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=ehdrv.sys 

EpfwLWF.sys Mon Jul 6 16:35:04 2015 (559A9218) 
ESET ESS/NOD32 driver}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=EpfwLWF.sys 

epfwwfp.sys Mon Jul 6 16:35:06 2015 (559A921A) 
ESET Personal Firewall Driver}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys 

epfw.sys Mon Jul 6 16:35:14 2015 (559A9222) 
ESET}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=epfw.sys 

em015_64.dat Thu Aug 6 11:05:59 2015 (55C32377) 
ESET File Security Driver}Download - http://www.eset.com/us/products/file-security-microsoft-server/[br]Support - http://support.eset.com/ 
http://www.carrona.org/drivers/driver.php?id=em015_64.dat 

uvhid.sys Wed Sep 9 15:21:08 2015 (55F03244) 
Unified Remote HID Mini Driver for Unified Virtual HID}Download: http://www.unifiedremote.com/download [br]Support: http://www.unifiedremote.com/contact 
http://www.carrona.org/drivers/driver.php?id=uvhid.sys 

VBoxNetLwf.sys Thu Oct 15 15:49:18 2015 (561FAEDE) 
Oracle VirtualBox NDIS 6.0 Lightweight Filter Driver}http://www.virtualbox.org/wiki/Downloads 
http://www.carrona.org/drivers/driver.php?id=VBoxNetLwf.sys 

VBoxUSBMon.sys Thu Oct 15 15:49:18 2015 (561FAEDE) 
VirtualBox USB driver}http://www.virtualbox.org/wiki/Downloads 
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys 

VBoxNetAdp6.sys Thu Oct 15 15:49:18 2015 (561FAEDE) 
Oracle VirtualBox NDIS 6.0 Host-Only Network Adapter Driver}http://www.virtualbox.org/wiki/Downloads 
http://www.carrona.org/drivers/driver.php?id=VBoxNetAdp6.sys 

VBoxDrv.sys Thu Oct 15 15:49:46 2015 (561FAEFA) 
VirtualBox}http://www.virtualbox.org/wiki/Downloads 
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys 

hmpnet.sys Tue Nov 17 07:41:43 2015 (564ACC27) 

hmpnet.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. 

em006_64.dat Tue Nov 17 15:57:46 2015 (564B406A) 
ESET Smart Security}Support: http://kb.eset.com/ [br] Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=em006_64.dat 

atikmpag.sys Wed Nov 18 03:53:38 2015 (564BE832) 
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)}http://support.amd.com/us/Pages/AMDSupportHub.aspx[br]Get from OEM for laptops 
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys 

atikmdag.sys Wed Nov 18 06:43:17 2015 (564C0FF5) 
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)}http://support.amd.com/us/Pages/AMDSupportHub.aspx[br]Get from OEM for laptops 
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys 

em008_64.dat Wed Dec 9 10:43:23 2015 (5667F7BB) 
ESET Smart Security}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=em008_64.dat 

hmpalert.sys Fri Dec 11 09:30:48 2015 (566A89B8) 

hmpalert.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed. 

em018_64.dat Tue Dec 15 16:42:33 2015 (567034E9) 
ESET Smart Security}Support: http://kb.eset.com/[br]Downloads: http://www.eset.com/int/download/home/ 
http://www.carrona.org/drivers/driver.php?id=em018_64.dat 



Code:
Debug session time: Tue Jan  5 18:10:33.270 2016 (UTC + 1:00)
Loading Dump File [D:\SysnativeBSODApps\010516-16348-01.dmp]
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:07:56.377
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
BugCheck 19, {3, fffff80002e62940, 0, fffff80002e62940}
BugCheck Info: BAD_POOL_HEADER (19)
Bugcheck code 00000019
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff80002e62940, the pool entry being checked.
Arg3: 0000000000000000, the read back flink freelist value (should be the same as 2).
Arg4: fffff80002e62940, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  Battle.net.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExFreePool+503
MaxSpeed:     2400
CurrentSpeed: 2405
BiosVersion = 1303   
BiosReleaseDate = 12/16/2008
SystemManufacturer = System manufacturer
BaseBoardManufacturer = ASUSTeK Computer INC.
SystemProductName = P5K PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Dec 27 11:14:55.858 2015 (UTC + 1:00)
Loading Dump File [D:\SysnativeBSODApps\122715-15974-01.dmp]
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:29:16.966
*** WARNING: Unable to verify timestamp for hmpnet.sys
*** ERROR: Module load completed but symbols could not be loaded for hmpnet.sys
Probably caused by : Pool_Corruption ( nt!ExFreePool+503 )
BugCheck 19, {3, fffff80002e12940, 0, fffff80002e12940}
BugCheck Info: BAD_POOL_HEADER (19)
Bugcheck code 00000019
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff80002e12940, the pool entry being checked.
Arg3: 0000000000000000, the read back flink freelist value (should be the same as 2).
Arg4: fffff80002e12940, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  opera.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExFreePool+503
MaxSpeed:     2400
CurrentSpeed: 2405
BiosVersion = 1303   
BiosReleaseDate = 12/16/2008
SystemManufacturer = System manufacturer
BaseBoardManufacturer = ASUSTeK Computer INC.
SystemProductName = P5K PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Dec 26 15:21:00.802 2015 (UTC + 1:00)
Loading Dump File [D:\SysnativeBSODApps\122615-14664-01.dmp]
Built by: 7601.19045.amd64fre.win7sp1_gdr.151019-1254
System Uptime: 0 days 0:00:18.535
*** WARNING: Unable to verify timestamp for hmpnet.sys
*** ERROR: Module load completed but symbols could not be loaded for hmpnet.sys
Probably caused by : hmpnet.sys ( hmpnet+1385 )
BugCheck C5, {fffff8a00256e000, 2, 1, fffff80002e0d416}
BugCheck Info: DRIVER_CORRUPTED_EXPOOL (c5)
Bugcheck code 000000c5
Arguments: 
Arg1: fffff8a00256e000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff80002e0d416, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  hmpalert.exe
FAILURE_BUCKET_ID:  X64_0xC5_2_hmpnet+1385
MaxSpeed:     2400
CurrentSpeed: 2405
BiosVersion = 1303   
BiosReleaseDate = 12/16/2008
SystemManufacturer = System manufacturer
BaseBoardManufacturer = ASUSTeK Computer INC.
SystemProductName = P5K PRO
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``





--- E O J --- 2016 Jan 05 20:05:52 PM _88-dbug Copyright 2012 Sysnative Forums 
--- E O J --- 2016 Jan 05 20:05:52 PM _88-dbug Copyright 2012 Sysnative Forums 
--- E O J --- 2016 Jan 05 20:05:52 PM _88-dbug Copyright 2012 Sysnative Forums 


Let me know if you have any questions :)



#3 kak diela

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Posted 05 January 2016 - 03:40 PM

Hello, kak diela and :welcome: to BleepinComputer.

I'm Mihael and I will be assisting you with your computer problems.

 

These devices are problematic, please update drivers.

Teredo Tunneling Pseudo-Interface    ROOT\*TEREDO\0000    This device cannot start.
Microsoft PS/2 Mouse    ACPI\PNP0F03\4&23F9C1E3&0    This device is not present, is not working properly, or does not have all its drivers installed.

 

The BSODs are indeed caused by Hitman. Please remove it and let me know how your system behaves then.

 

Thank you Mihael for your reply.

I've uninstalled Teredo as I'm not using IPv6

The Microsoft PS/2 mouse isn't know for me, as I'm using only PS/2 keybord

 

Also I've removed Hitman, but I'm unsatisfied with the fact.


Edited by kak diela, 05 January 2016 - 03:43 PM.


#4 softwaremaniac

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Posted 05 January 2016 - 03:44 PM

Then open the Device Manager, find the mouse in question (It will have an exclamation mark) and uninstall it. Reboot.



#5 kak diela

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Posted 05 January 2016 - 04:35 PM

Then open the Device Manager, find the mouse in question (It will have an exclamation mark) and uninstall it. Reboot.

 

It comes back every time I restart computer.



#6 softwaremaniac

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Posted 05 January 2016 - 04:38 PM

Hello again, kak diela :)

Use the computer normally and if it doesn't give you problems, don't mess around with it. :)



#7 kak diela

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Posted 05 January 2016 - 04:43 PM

Hello again, kak diela :)

Use the computer normally and if it doesn't give you problems, don't mess around with it. :)

 

Just disabled it.

 

Thank you for Your time and I appreciate Your help. Have a nice week.



#8 softwaremaniac

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Posted 05 January 2016 - 04:46 PM

Thank you :) You as well :) .






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