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Windows 10 scanned/fixed my computer and sound is no longer working


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#1 Jcneast

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Posted 05 January 2016 - 01:35 PM

Hello folks.

This problem has been extremely annoying, so I'm just hoping that someone can help me out.

My computer is ASUS X550JK.

I'm using Windows 10 for more than 6 months now and I had no problems since yesterday when my computer decided to scan and fix the disc. I turned on my computer, saw my computer asks me if I want to skip disc scanning or let it do the process. I didn't skip it and it took around 15-20 minutes to finish. When I finally got to see my desktop, I suspected something was wrong (slow computer, sound is not working). I immediately went to system restore and selected to go back to January 3th but system restore didn't work, said that it couldn't be completed. I scanned which programs was affected by this fixing process and it listed down nearly every driver of my computer. So Windows basically deleted and reinstalled every driver.

When I was desparately looking for solutions, one of the times I tried to restart the computer, Windows said something wrong was detected and it will try to restore the system. Windows finished the process, everything seemed to be working well again except sound. I've tried using Driver Talent program for updating drivers and it did a good job (updated 15 drivers including sound drivers) but sound still doesn't work. I've probably tried installing every driver that is compatible with ASUS but no solution yet. I've checked pretty much every suggested solution on the internet including stopping the service and restarting it, changing bit and Hz.

http://imgur.com/Q0inG0E

http://imgur.com/jiPylCd

On the second picture, you can see that it says something requires further installation but I don't know what that means. I can supply more information if it's needed.

Thank you in advance.



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#2 usasma

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Posted 06 January 2016 - 08:11 AM

I would first try these free diagnostics:  http://www.carrona.org/hwdiag.html

Start with the hard drive tests (as I suspect a hard drive problem).

 

If the tests pass, then please provide this information:

Please run this report collecting tool so that we can provide a complete analysis (even though you're not reporting BSOD's):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

While waiting for a reply, please:

- ensure that your BIOS/UEFI is updated to the latest verison from the Asus support website for your model

- download a fresh set of audio drivers and video drivers from the Asus support website for your system.  If W10 drivers aren't available, try W8 drivers and run the installer in Compatibility Mode

- uninstall the current audio and video drivers from Control Panel...Programs and Features

- install the freshly downloaded drivers

- reboot to see if the problem is fixed.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Jcneast

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Posted 06 January 2016 - 08:17 AM

Hello again,

 

Yesterday I had run a hard drive test and it encountered 8 errors but successfully remapped all of them. After remapping, I tried reinstalling the drivers but it didn't work. Finally, today I decided to try out system restore again which initially wasn't completed. But this time it worked and now I've got my sound back.



#4 usasma

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Posted 06 January 2016 - 09:22 AM

IME, repairing errors on a hard drive often fixes problems with the drive.

BUT, the problems resurface shortly thereafter in most cases.

Keep an eye on the drive and run the hard drive test again at the first sign of problems.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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