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Windows 10 Crashing


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#1 Chester89

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Posted 05 January 2016 - 01:32 PM

Hi Guys,

 

I just got Windows 10 along with a new i7 4790k CPU. For some reason now if I leave my PC idle for more than 15 to 20 min I get a blue screen and a restart (crash). If I am running a program or a game it does fine for hours without a problem. I am running my CPU at 4Ghz and 1.300 core voltage. I also want to point out that if my core voltage is any lower than 1.300 it crashes within 10 min. Multipliers are all at 40x as well.

 

Also I have disabled sleep and hibernate to ensure that the computer is not trying to sleep in any way. It does crash if I put it to sleep too.

 

So is this a CPU issue or windows 10? 

 

Thanks for any help.


Edited by Chester89, 05 January 2016 - 01:39 PM.


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#2 softwaremaniac

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Posted 05 January 2016 - 04:42 PM

Hi, my name is Mihael and I will be assisting you :)

 

Please follow the steps outlined here: http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ If you wish you can use this tool to get me the data required. My friend developed it. http://omgdebugging.com/bsod-inspector/

Start hardware diagnostics: Prime95 SmallFFT test.



#3 Chester89

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Posted 06 January 2016 - 01:56 PM

Hi, my name is Mihael and I will be assisting you :)

 

Please follow the steps outlined here: http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/ If you wish you can use this tool to get me the data required. My friend developed it. http://omgdebugging.com/bsod-inspector/

Start hardware diagnostics: Prime95 SmallFFT test.

Thanks. Ill run it and post



#4 softwaremaniac

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Posted 06 January 2016 - 02:04 PM

Regarding the test, run Blend test first instead, and leave it running for 24 h. If it crashes, come back and tell me.



#5 Chester89

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Posted 07 January 2016 - 12:27 PM

Regarding the test, run Blend test first instead, and leave it running for 24 h. If it crashes, come back and tell me.

I don't have prime95. Where is the best place to download it? I did found a couple sites that had it, but could not find windows 10 version.

 

I did post the report too btw


Edited by Chester89, 07 January 2016 - 12:27 PM.


#6 softwaremaniac

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Posted 07 January 2016 - 12:33 PM

http://download.cnet.com/Prime95-64-bit/3001-2053_4-75869492.html?hasJs=n&hlndr=1

Where did you post it?



#7 Chester89

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Posted 07 January 2016 - 12:55 PM

I clicked on the link to make a new thread as per the instructions. here is the link: http://www.bleepingcomputer.com/forums/t/601555/my-report/



#8 softwaremaniac

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Posted 07 January 2016 - 01:03 PM

You didn't have to do that if you have (and you have) created a topic here. From your report I can see that no minidumps have been created.

Let's also have a look at the Admin event log:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post

Please check this: http://www.bleepingcomputer.com/forums/t/576615/bsods-but-no-dump-files/

And let me know how the Blend test goes.

Please post any reports with your replies in this topic only!



#9 Chester89

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Posted 07 January 2016 - 02:00 PM

I think I got it how you needed. Again thanks for your help. I'm a little new at this..lol. I need my pc today for work so I will run the blend tonight.

Attached Files


Edited by Chester89, 07 January 2016 - 02:00 PM.


#10 softwaremaniac

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Posted 07 January 2016 - 02:09 PM

Hello Chester89 :)

No problem. Can you check the Minidump folder (It may be hidden, so check to make sure that you can see hidden files) and it there are any dumps in the minidump files, please copy them onto the Desktop, zip them up and attach them to your next reply.

If there are none, please check these settings and let me know how they are on your end.



#11 Chester89

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Posted 08 January 2016 - 12:36 PM

Hi Mihael, The Minidump folder was empty so I followed your settings and only thing that was different was I set it to "write complete memory dump". Is that what I needed to do? 

 

Also, I ran Prime95 blend and I had a crash just 20 min into it. I re-ran the collection app and uploaded the file. I had not yet changed the settings so it may not show anything. Should I run blend again with the new settings?

 

Thanks for your help

Attached Files


Edited by Chester89, 08 January 2016 - 12:37 PM.


#12 softwaremaniac

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Posted 08 January 2016 - 01:19 PM

Hi :)

That's what I thought :) Please set it to small memory dump 256 kb and wait for another crash. Thanks :)

Do not run Blend test. Use the computer normally and wait for the crash to happen after changing the settings.



#13 Chester89

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Posted 08 January 2016 - 01:27 PM

Hi :)

That's what I thought :) Please set it to small memory dump 256 kb and wait for another crash. Thanks :)

Do not run Blend test. Use the computer normally and wait for the crash to happen after changing the settings.

Will do. Should I run the collection app right after?



#14 softwaremaniac

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Posted 08 January 2016 - 01:30 PM

After the crash, yes.



#15 Chester89

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Posted 08 January 2016 - 07:31 PM

ok hopefully its on there this time...lol

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