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Dell Inspiron One 2330 AIO Desktop


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9 replies to this topic

#1 MrrAntiGuaa

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Posted 04 January 2016 - 11:58 AM

I have a Dell Inspiron One 2330 AIO Desktop that when boots up displays a black screen. This happened after I changed the boot options to boot from a thumb drive to boot to the hard drive. The computer was looping over and over asking to choose a way to boot the computer. That is why I changed the boot option to my thimb drive and i tried to reinstall windows but it didnt work. So i changed the boot option back to the hard drive and let the computer boot up again from the hard drive. Then it boot up into a  black screen. I turned it off , unplugged it and every time i turn the computer on it will boot into a black screen, no dell logo showing. I tried pressing f12 ,f8 , but it will not take me back to the bios screen at all. Geek squad  contected the computer to another screen and tried  pressing ctrl, alt , del to reboot the computer but that didn't work as well.  Geek squad says i have to replace the motherboard because it could be fried. But the computer was working find before changed the boot option. The computer isn't mine . Its a friends and I was trying to help them out. So someone please help me resolve this issue!!!!



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#2 rotor123

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Posted 04 January 2016 - 12:15 PM

Hi

This is a link to Dells owners Manual for this computer.

 

Before working on it follow page 9

Place it on a flat surface and cover that surface with a folded bath towel to protect the screen and case of the computer.

On page 21 are instructions for removing the back cover, first remove the stand, page 18

 

On page 14 & 15 it shows the CMOS reset jumper #6. If You are sure You can reset the CMOS You can clear it and that should bring back a display if there is no hardware fault.

 

Be careful as this one uses a motherboard similar to a laptop and the connectors are delicate on those.

 

Good Luck

Roger


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#3 MrrAntiGuaa

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Posted 04 January 2016 - 02:34 PM

I tried the CMOS reset jumper and my screen is still black.

It might be the mother board . But when i took out the RAM and started the computer up

again it made 2 beeping sounds .

When i placed the RAM back into the computer the beeping sounds stopped.

I plugged my PS4 into the HDMI port and the screen was working fine.

But when I switched back to the monitor the computer still was showing a black screen.

 

Just to make sure i reset the CMOS jumper correctly , i followed these instructions 

to the link below http://www.dell.com/support/Article/us/en/6099/SLN284985

 

Thank you for your help so far . Hopefully we can try and resolve this issue 


Edited by MrrAntiGuaa, 04 January 2016 - 02:47 PM.


#4 MrrAntiGuaa

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Posted 04 January 2016 - 02:48 PM

hi friends

the 2330 AIO and when I turn it on, the back light will turn on but the screen stays black

does this suggest a faulty GPU?

and if is't so does it imply to replace the Motherboard?? 


Edited by hamluis, 04 January 2016 - 05:05 PM.
Merged topics - Hamluis.


#5 rotor123

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Posted 04 January 2016 - 04:59 PM

Hi

 

Not particularly, Since You said it is feeding normal video through the HDMI port?

 

If So leave that hooked up temporarily and go into Windows, Then go to Video Properties and make sure it is set properly there. You may have the Primary display set to HDMI in windows or the CMOS. If You can see the BIOS screen via HDMI only that implies a BIOS setting is wrong or a problem with the display. In that case if it was mine and I did not care about the touch screen I would be tempted to use a cheap HD TV as the display.

 

F2 should get You into the BIOS.

 

If You can get into Windows Via the HDMI port try setting the Displays to mirror and see what happens.

 

You will need the HDMI hooked up of course. In Windows 7 & Windows 8 for example press the windows key and the Letter P and choose Duplicate from the menu that appears. Once You get a display on the built in screen if that works You can disconnect the External Monitor and reboot. At that point if You still have the desktop, do it again and set it to PC Screen only and test.

 

It is a little strange that You have no BIOS display. I hope You did not go into the hardware itself playing with connectors. They are delicate.

 

Good Luck

Roger


Edited by hamluis, 04 January 2016 - 05:04 PM.
Removed unnecessary quotebox - Hamluis.

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#6 MrrAntiGuaa

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Posted 04 January 2016 - 06:28 PM

The 2330 does not allow hdmi out only in.

So I can not display it through a tv.

When i went to Geek Squad yesterday , they tried displaying 

the screen through VGA out. And their screen displayed a duplicate 

of my black screen.



#7 rotor123

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Posted 06 January 2016 - 08:56 AM

Hi

What happens if You feed in a HDMI signal? Just eliminating the display itself, however It does sound as if there is a hardware problem.

 

I wish I could help further but without physical access and parts to work with I can not be of further help. Have You talked to Dell tech support. Off of warranty I am guessing.

 

Good Luck

Roger


Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#8 dc3

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Posted 06 January 2016 - 11:43 AM

Are you running Window 7 or Windows 8?

 

When you get the black screen is there an error message?  If there is, please post the exact message.

 

Is there anything on the black screen, like a cursor?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 jdcone

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Posted 29 December 2016 - 10:47 AM

Hi,

did this ever get fixed? I've got the exact same problem,

thanks



#10 dc3

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Posted 29 December 2016 - 10:59 AM

Hi,

did this ever get fixed? I've got the exact same problem,

thanks

You should start your own topic.  Posting your problem in another members topic usually results in members trying to respond to both issues.  Even though your problem seems similar to the one the OP has posted about there is a better than good chance that there will be differences which will require a different approach to resolving the issue.  Posting your problem in another members topic usually creates confusion.  By starting your own topic you will have a much better chance for a response.  When members see a topic with this number of responses they usually will not even bother to respond to it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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