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Shutdown during program installation and virus scan


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1 reply to this topic

#1 piff1

piff1

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Posted 04 January 2016 - 01:15 AM

Computer type:
PC/Desktop
System Manufacturer/Model Number:
Cybertron PC
OS:
windows 10
CPU:
AMD FX 4130 quad-core 3.80 hz
Motherboard:
Gigabyte Technology, GA-78LMT-USB3
Memory:
8 gb
Graphics Card(s):
GeForce GTX 960 4gb msi

After upgrading to Windows 10 my computer shuts down like the power got cut every time I try to install a new program or run a virus scan. I reverted back to Windows 7 and still have the same problem. I also installed my graphics card in the last month, so it could be that.



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#2 usasma

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Posted 05 January 2016 - 10:24 AM

Please cause the system to shut down a couple of times, then generate this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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