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Infected with Browser high Jacker need help.


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10 replies to this topic

#1 bewaniuk2015

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Posted 02 January 2016 - 07:57 AM

Hello, I have a very serious issue i had a friend put a program on my computer and now im infected with a high jacker every time i click on chrome browser it opens up new tabs with spam and other sites i know im infected and need help to fix this problem .



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#2 bewaniuk2015

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Posted 02 January 2016 - 09:11 AM

Hello, I keep getting pop ups after i click in chrome browser like update windows driver and your pc is being tacked but your isp company and many more hope we can get this resolved thanks and waiting to hear from you.



#3 bewaniuk2015

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Posted 02 January 2016 - 09:28 AM

This was one pop up ive copied so u can see thanks


This was one pop up ive copied so u can see thanks

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#4 bewaniuk2015

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Posted 02 January 2016 - 10:23 AM

here's another one for you to see thanks

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#5 nasdaq

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Posted 03 January 2016 - 10:01 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


How is the computer running now?
Wait for further instructions.

#6 bewaniuk2015

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Posted 03 January 2016 - 12:05 PM

I just got home and doing what you requested and will get back to you



#7 bewaniuk2015

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Posted 03 January 2016 - 06:26 PM

ok i did all this what next please 



#8 nasdaq

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Posted 04 January 2016 - 09:29 AM

Post the logs and let me know what problem persists.

#9 nasdaq

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Posted 10 January 2016 - 03:11 PM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#10 bewaniuk2015

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Posted 10 January 2016 - 05:04 PM

thank you for all your help it got resolved from your posts u can close this thanks



#11 nasdaq

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Posted 11 January 2016 - 08:45 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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