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Avast Pro Problems!


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#1 bobyboy

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Posted 02 January 2016 - 05:39 AM

Have paid for Avast Pro which I installed a couple of weeks ago and all seed to work OK.
 
Lately however it  it keeps coming up with the message 'unprotected' I resolve this and 5 mins later I am unprotected again, what is going on?
 
Also noticed I cannot load Paymode. 
 
Any suggestions what I can do to sort this please.
 
Version of Avast? (Free, Pro, Premier etc) Pro Version
Basic information about my Packard Bell  Desktop  computer:
Windows edition - Windows 10 Home
System
Processor: Intel® Core™ i5-4460 CPU © 3.20GHz 3.20 GHz
Installed memory (RAM):    8.00 GB (7.81 GB usable)
System type: 64-bit Operating System, x64-based processor
Other security software installed -  SuperAntiSpyeware and Malwarebytes anti- malware
 
Modified 30mins later:
Also just noticed that in the Security and Maintenance tab it shows that all is working fine when Avast say's the opposite. 
Also I have two firewalls running Avast and Windows.
Beginning to think that I have wasted my money and should stick to Windows Defender

Edited by bobyboy, 02 January 2016 - 06:02 AM.


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#2 quietman7

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Posted 02 January 2016 - 08:45 AM

Checking whether Avast Antivirus is installed, up to date, and protecting your computer

... if you see an Attention message or that You are unprotected, please click the Resolve All button on the right side to start protecting your system.


When unexpected issues arise with anti-virus software, I generally recommend a reinstall which resolves most problems.. If that does not correct the problem, then an uninstall and use of the vendor's removal tool (if one is available) for performing a clean reinstall. avast recommends the same and to follow these instructions for performing a clean uninstall/reinstall.

IMPORTANT NOTE: Using more than one software firewall on a single computer is not advisable. Why? Using two firewalls could cause issues with connectivity to the Internet or other unexpected behavior. Further, running multiple software firewalls can cause conflicts that are hard to identify and troubleshoot. Only one of the firewalls can receive the packets over the network and process them. Sometimes you may even have a conflict that causes neither firewall to protect your connection. However, you can use a hardware-based firewall (a router) and a software firewall (i.e. Kerio, ZoneAlarm, Comodo, Internet Security suite, etc) in conjunction.
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#3 bobyboy

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Posted 02 January 2016 - 09:59 AM

Have reinstalled as suggested all seems fine now, thankyou.



#4 RolandJS

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Posted 02 January 2016 - 10:14 AM

For future reference, was it Avast Antivirus Pro, or one of the other Avast products?  Reason for asking:  I have Avast Antivirus Pro, and it too sometimes dorks up, forcing uninstall, reinstall [adv/custom], along with all that reSetting, reConfiguring.


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#5 bobyboy

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Posted 02 January 2016 - 12:15 PM

Yes it was Avast Antivirus Pro.



#6 quietman7

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Posted 02 January 2016 - 02:45 PM

You're welcome.


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