Mod Edit: Merged posts, moved from Gen Security to AV/AM Software - Hamluis.
I am interested to purchase one of these:
ESET NOD32 Antivirus
ESET® Multi-Device Security Pack
Please answer to the next 5 questions:
1. Tell me please, after receiving the CD-KEY from ESET can I activate and start the 365 days license after 3 weeks or 1 month of receiving?
I've done my best(in my available time for it) to find the answer in here: Software End User License Agreement | ESET but I couldn't resolve it.
2. For the ESET® Multi-Device Security Pack, after activating for example one of the 3 license, which is the maximum time to activate the other 2, for their 365 days availability please?
3. Is it possible to start the license after 3 weeks or 1 month after receiving it for ESET NOD32 Antivirus or ESET® Multi-Device Security Pack if I buy them from any worldwide official ESET shop from ESET :: Select your country please?
4. Tell me please, if I will decide to buy ESET® Multi-Device Security Pack after installing one of the licenses on a Windows device, can I cancel it and install it on a Linux or Android device, or vice versa?
5. Are there any official ESET phone numbers/live chat/e-mail support(answer within a few hours) anywhere in the world speaking English, which are open on Saturday and Sunday too, or 24/7 and can answer to the above 4 questions, or any other technical queries please?
In the last 12 hours I've tried for a few times to chat with them in here: ESET Customer Care
"No support representative is available to handle your session at this time. We apologize for the inconvenience.
Monday-Friday, 5 a.m. – 7 p.m. PDT"
I've tried to call a few centers from ESET :: Select your country different countries but no answer anywhere.
11 hours ago I sent e-mails, and fill in web sites contact forms on some official ESET Countries with the questions, but not replay yet. Even on some ESET web sites on the Contact page was written that the technical support is 24/7 available, but now, after 24 hours, no answer yet.
Probably my questions are not a priority for the technical support, or is not their duty at all to help me, and maybe ESET sales departments are responsible to answer to my query, and hopefully they will be available only on Monday.
11 hours ago, I created for the first time an account on https://forum.eset.com
After waiting more that 30 minutes to receive the validation email, I used
Resend validation email
Please enter your sign in name below to search for any pending validation requests. If any are found, the email will be resent to the email address you registered with.
I enter my "sign in name"
Resend validation email
Your revalidation request was successful
A revalidation email has been sent to the registered address for that member. Please check your email within the next few minutes - including any 'junk mail' or 'spam' folders you may have.
That first account which I created was on my Gmail.
After waiting one more hour and try for the second time "Resend validation email" I created a new account on my Yahoo! Mail, thinking that Gmail is the reason.
I've been waiting for one more hour the validation e-mail for this second account too, and use again "Resend validation email" and still no e-mail from ESET neither in Spam on Yahoo! or Gmail either.
And now, after 11 hours I tried again "Resend validation email" and still nothing. I can't post anything in ESET forums.
When I try https://forum.eset.com/members/
Contact the community administrator
THe message which I received:
Sorry, you don't have permission for that!
Thank you very much.
Warm regards and a happy new year !
Edited by xspeed, 02 January 2016 - 01:25 PM.
Removed formatting, moved to AV/AM Software - Hamluis