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Windows 10 Hangs on Login (Circling Dots)


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#1 shawnvw

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Posted 02 January 2016 - 02:35 AM

When I started my Dell Inspiron laptop, Windows ran some kind of "startup repair", and gave me the option to start in Safe Mode. I did, but when I tried to shut down, it hanged with the circling blue dots. (In Safe Mode!)

 

I shut it down and tried to restart. Now, it gets as far as the circling blue dots, which stay there for at least 20 minutes before I give up and shut it down.

 

If I could log in I'd deactivate Fast Start and doublecheck my drivers.

 

Normally to start in Safe Mode you have to be in Standard Mode and tell it how to restart. But what if you can't get into Standard Mode in the first place?

 

Is there a way to make it do the "startup repair" when booting? At least that would take me to the Advanced menu.

 



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#2 Demonslay335

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Posted 02 January 2016 - 02:49 AM

With Windows 10, there are two ways I know of to force safe mode.

 

1. Shut the system down during the boot process at least 3 times. It should go to the boot menu options after several failed boot attempts.

2. Boot to a Windows 10 OEM disc and select "Repair", which has an option to goto the "F8" menu a few levels into the advanced options.

 

Has Windows 10 been otherwise stable, as in, you didn't just upgrade? What antivirus do you have? We've run into a lot of issues with some antiviruses and Windows 10 after some updates.


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#3 shawnvw

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Posted 02 January 2016 - 04:18 AM

Yes, I've been running Windows 10 since the "free upgrade" from Windows 7 came out. Lately I've had the issue on shutdown, where I'd get the circling dots for a long time, but only today has it started happening on bootup.

 

I'll try the "boot 3 times" method.  Where can I get a Windows 10 OEM disc? Like I said, I downloaded the upgrade.

 

I have ESET 32 antivirus.



#4 Demonslay335

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Posted 02 January 2016 - 04:25 AM

You can burn a copy using another computer at the following Microsoft link: https://www.microsoft.com/en-us/software-download/windows10

 

I've not had experience with or heard of ESET32 causing such issues. Mostly Norton, McAfee, and Bulldog in my experience.

 

If you have been having the issue of the long shutdowns before, I would suspect a pre-existing issue with the system such as failing hardware (hard drive or RAM come to mind), or even an infection or something; hard telling without it booting I'm afraid.

 

I may have to pass you along for someone else to help. I typically assist with boot troubleshooting when in front of the system I'm afraid, not too experienced in doing it through a forum.


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#5 shawnvw

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Posted 02 January 2016 - 11:02 AM

I got to the point where Windows "Advanced Recovery" options let me open a Command Prompt. I ran chkdsk, and it confirms there's a problem, but the drive is locked so I can't run chkdsk /f. 

 

What's the normal way to boot to a command prompt without being in Windows first?



#6 slgrieb

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Posted 02 January 2016 - 03:40 PM

Shawnvw, to cut to the chase, everything you've said about your symptoms points to a failing hard drive. Unless your computer provides some BIOS based diagnostics you can run, there aren't any decent diagnostic options available unless you have some sort of USB adapter that would let you connect your drive to another computer and run Windows based diagnostics from it. Drive manufacturers have dropped the ball in recent years when it comes to bootable diagnostic tools that run outside of Windows.

 

My advice would be to buy another HD, and transfer your data to the new drive. If you have a backup that you are sure is uncorrupted restore it.


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#7 usasma

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Posted 03 January 2016 - 08:45 AM

Dell's inbuilt diagnostics are usually started by pressing F12 to open the boot selection menu - then selecting the Dell Diagnostics from there.


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#8 wfallon

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Posted 10 January 2016 - 07:11 PM

To get to Recovery screen (Safe Mode), hold down Shift key and Restart the PC.

 

Keep holding the Shift key until blue recovery screen appears.

 

Then, Troubleshoot, Advanced, Restart Dialogue box, F4, It will eventually get to Safe Mode.

 

There is no F8 in Win 10. Just another adventure from Redmond, making you click on 6 to 8 things instead of "one".

 

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