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HELP PLEASE!!!


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#1 AbsinthMoon

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Posted 02 January 2016 - 02:13 AM

MY OS is Windows 8.1

 

My Pc is slow and Im not sure what's causing it.

I have Macafee Security and CC Cleaner I use on a daily.

 

Not long ago I had a virus on my laptop and I used Norton Power Eraser

and cleaned that out or atleast I think It did because my pc has ran better since,

when I couldn't do anything before cause of the virus.

 

I had AVG til yesterday and when I uninstalled it I learned it was making my pc

slower and I have tried defraging my pc and it says it does not need it when the last time it was defraged was 3 years ago.

 

My pc runs a game I play constantly really slowly and it shouldn't be doing this.

Im trying to figure out if something is really wrong or if I need to do a few

basic things to fix my pc.

 

I know nothing about how to fix my pc problems so I need your help!



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#2 buddy215

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Posted 02 January 2016 - 04:44 AM

Welcome to BC...

 

Check for adware and malware using the programs below.

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 AbsinthMoon

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Posted 02 January 2016 - 05:59 AM

Thank you so very much!



#4 AbsinthMoon

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Posted 02 January 2016 - 08:01 AM

This is the Malware results..

 

 

https://gyazo.com/c1aeea497888be2172bb4f66125e2127



#5 AbsinthMoon

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Posted 02 January 2016 - 08:03 AM

AdwCleaner Results..

 

 

 

# AdwCleaner v5.027 - Logfile created 02/01/2016 at 07:23:30
# Updated 30/12/2015 by Xplode
# Database : 2015-12-30.1 [Server]
# Operating system : Windows 8.1  (x64)
# Username : Amanda - AMANDARISEDEN
# Running from : C:\Users\Amanda\Downloads\AdwCleaner(1).exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\ProgramData\AVG Security Toolbar

***** [ Files ] *****

[-] File Deleted : C:\searchplugins\bing-lavasoft.xml
[-] File Deleted : C:\Users\Amanda\AppData\Roaming\Mozilla\Firefox\Profiles\lkh6552i.default\searchplugins\bing-lavasoft.xml
[-] File Deleted : C:\WINDOWS\SysWOW64\lavasofttcpservice.dll

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKCU\Software\OMX_Media
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AA9A4890-4262-4441-8977-E2FFCBFB706C}

***** [ Web browsers ] *****

[-] [C:\Users\Amanda\AppData\Roaming\Mozilla\Firefox\Profiles\lkh6552i.default\prefs.js] [Preference] Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1790 bytes] ##########
 



#6 AbsinthMoon

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Posted 02 January 2016 - 08:35 AM

Junkware Removal Tool...

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.1 (11.24.2015)
Operating System: Windows 8.1 x64
Ran by Amanda (Administrator) on Sat 01/02/2016 at  8:10:31.70
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 0


Deleted the following from C:\Users\Amanda\AppData\Roaming\Mozilla\Firefox\Profiles\lkh6552i.default\prefs.js
user_pref(browser.urlbar.suggest.searches, true);



Registry: 3

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page (Registry Value)
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{2f23ab71-4ac6-41f2-a955-ea576e553146} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Main\\Start Page (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 01/02/2016 at  8:16:24.16
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#7 buddy215

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Posted 02 January 2016 - 08:52 AM

Did you follow the instructions for which settings to use in MBAM? I would prefer to see the actual scan results.

You can find the scan log....not the install and update logs...under the history tab. Please post that.

 

  • Click on the History tab >> Application Logs.
  • Double click on the scan log which shows the Date and time of the scan that showed the infections.

    mbamlog_zpsa7413aad.png
  • Click 'Copy to Clipboard'

    mbamhis_zps7bfe6503.png
  • Paste the contents of the clipboard into your reply.

Thanks


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 buddy215

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Posted 02 January 2016 - 08:54 AM

Once Eset has finished its scan, do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 AbsinthMoon

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Posted 02 January 2016 - 10:18 AM

ESET Results..

 

 

 

https://gyazo.com/7a5b987b8d3f54fe52b14daf4ef75640



#10 AbsinthMoon

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Posted 02 January 2016 - 10:23 AM

Malware..

 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 1/2/2016
Scan Time: 7:27 AM
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.01.02.04
Rootkit Database: v2015.12.26.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Amanda

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 335636
Time Elapsed: 28 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#11 AbsinthMoon

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Posted 02 January 2016 - 10:28 AM

ESET CC Cleaner..

 

 

Acer Crystal Eye    CYBERLINK COM CORP    12/27/2015        2.0.1804.25604
Acer Explorer    Acer Incorporated    12/28/2015        2.0.0.3002
Acer Launch Manager    Acer Incorporated    5/7/2013        8.00.3003
Acer Launch Manager    Acer Incorporated    5/7/2013    8.62 MB    8.00.3003
Acer Power Management    Acer Incorporated    5/28/2013        7.01.3001
Acer Power Management    Acer Incorporated    5/28/2013    17.2 MB    7.01.3001
Acer Recovery Management    Acer Incorporated    5/28/2013    9.96 MB    6.00.3016
AcerCloud Docs    Acer Incorporated    5/28/2013        1.01.2008
AcerCloud Docs    Acer Incorporated    5/28/2013    41.1 MB    1.01.2008
AcerCloud Portal    Acer Incorporated    5/28/2013        2.02.2021
AcerCloud Portal    Acer Incorporated    5/28/2013        2.02.2021
Amazon    Amazon.com    12/29/2015        3.1.2.8
AMD Catalyst Install Manager    Advanced Micro Devices, Inc.    5/28/2013    26.3 MB    8.0.911.0
Catalyst Control Center    AMD    12/26/2015        1.00.0000
CCleaner    Piriform    12/26/2015        5.12
ChaCha    ChaCha Search    12/27/2015        2.0.1.5
Cut The Rope    ZeptoLab UK Limited    12/28/2015        1.2.0.43
eBay    eBay, Inc    12/29/2015        1.6.0.34
ETDWare PS/2-X64 11.6.22.201_WHQL    ELAN Microelectronic Corp.    12/26/2015        11.6.22.201
Firestorm-Releasex64 x64    The Phoenix Firestorm Project, Inc.    12/26/2015    243 MB    4.7.47975
Games    Microsoft Corporation    12/26/2015        2.0.139.0
Gyazo 3.1.6    Nota Inc.    12/26/2015    22.1 MB    
Hulu Plus    Hulu.    12/29/2015        1.5.0.115
iCookbook SE    Publications International, Ltd    12/27/2015        1.0.2.0
Identity Card    Acer Incorporated    5/7/2013    2.38 MB    2.00.3006
Kindle    AMZN Mobile LLC    12/26/2015        2.1.0.2
Live Updater    Acer Incorporated    5/7/2013    4.20 MB    2.00.3010
Mail, Calendar, and People        12/28/2015        
Malwarebytes Anti-Malware version 2.2.0.1024    Malwarebytes    12/25/2015    66.1 MB    2.2.0.1024
Maps    Microsoft Corporation    12/26/2015        2.1.3230.2048
McAfee Internet Security Suite    McAfee, Inc.    12/26/2015        14.0.4132
Microsoft Office    Microsoft Corporation    5/28/2013    297 MB    15.0.4454.1510
Microsoft Visual C++ 2005 Redistributable    Microsoft Corporation    5/28/2013    4.89 MB    8.0.59193
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    Microsoft Corporation    5/28/2013    13.2 MB    9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    Microsoft Corporation    5/28/2013    10.2 MB    9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148    Microsoft Corporation    5/28/2013    10.1 MB    9.0.30729.4148
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219    Microsoft Corporation    5/7/2013    13.8 MB    10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219    Microsoft Corporation    5/7/2013    11.1 MB    10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727    Microsoft Corporation    12/26/2015    20.4 MB    11.0.50727.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727    Microsoft Corporation    12/26/2015    17.3 MB    11.0.50727.1
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501    Microsoft Corporation    12/26/2015    20.5 MB    12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501    Microsoft Corporation    12/26/2015    17.1 MB    12.0.30501.0
Mozilla Firefox 43.0.3 (x86 en-US)    Mozilla    12/29/2015    89.5 MB    43.0.3
Mozilla Maintenance Service    Mozilla    12/29/2015    231 KB    43.0.3.5835
MSN Food & Drink    Microsoft Corporation    12/28/2015        3.0.4.336
MSN Health & Fitness    Microsoft Corporation    12/29/2015        3.0.4.336
MSN Money    Microsoft Corporation    12/28/2015        3.0.4.336
MSN News    Microsoft Corporation    12/28/2015        3.0.4.336
MSN Sports    Microsoft Corporation    12/28/2015        3.0.4.336
MSN Travel    Microsoft Corporation    12/28/2015        3.0.4.336
MSN Weather    Microsoft Corporation    12/29/2015        3.0.4.337
Music    Microsoft Corporation    12/28/2015        2.6.672.0
Music Maker Jam    MAGIX    12/28/2015        2.3.1049.0
Nero BackItUp 12 Essentials OEM.a01    Nero AG    5/7/2013    188 MB    12.5.00500
Netflix    Netflix, Inc.    12/29/2015        2.15.0.14
newsXpresso    Yisoubi Co. Ltd.    12/29/2015        3.1.3.395
Norton Online Backup    Symantec Corporation    5/28/2013    8.36 MB    2.2.3.51r2
OneNote    Microsoft Corporation    12/28/2015        16.0.3327.1048
Qualcomm Atheros WLAN and Bluetooth Client Installation Program    Qualcomm Atheros    5/28/2013        11.49
Reader    Microsoft Corporation    12/28/2015        6.4.9926.17994
Realtek High Definition Audio Driver    Realtek Semiconductor Corp.    12/26/2015        6.0.1.6865
Realtek USB Ethernet Controller Driver    Realtek    5/28/2013        8.7.227.2013
Recovery Management    Acer Incorporated    5/28/2013    9.96 MB    6.00.3016
Shared C Run-time for x64    McAfee    5/7/2013    2.78 MB    10.0.0
Shark Dash    GAMELOFT SA    12/27/2015        1.3.6.9
Skype    Skype    12/28/2015        3.1.0.1016
Social Jogger    CYBERLINK COM CORP    12/27/2015        1.0.2228.0
Soluto    Soluto    5/28/2013    34.0 MB    1.3.1193.1
Spotify    Spotify AB    5/28/2013        0.8.4.99.ga249b5f1
StumbleUpon    StumbleUpon, Inc.    12/27/2015        3.1.2.0
Video    Microsoft Corporation    12/29/2015        2.6.446.0
Visual Studio 2005 Tools for Office Second Edition Runtime    Microsoft Corporation    12/26/2015        
Visual Studio 2012 x64 Redistributables    AVG Technologies    12/24/2015    12.9 MB    14.0.0.1
Visual Studio 2012 x86 Redistributables    AVG Technologies CZ, s.r.o.    12/24/2015    10.5 MB    14.0.0.1
Visual Studio Tools for the Office system 3.0 Runtime    Microsoft Corporation    12/26/2015        
Windows Alarms    Microsoft Corporation    12/26/2015        6.3.9654.20335
Windows Calculator    Microsoft Corporation    12/27/2015        6.3.9600.20278
Windows Help+Tips    Microsoft Corporation    12/27/2015        6.3.9654.20559
Windows Reading List    Microsoft Corporation    12/28/2015        6.3.9654.20947
Windows Scan    Microsoft Corporation    12/28/2015        6.3.9654.17133
Windows Sound Recorder    Microsoft Corporation    12/27/2015        6.3.9600.20280
Zinio Reader    Zinio LLC    12/29/2015        2.1.0.317
µTorrent    BitTorrent Inc.    12/26/2015        3.4.5.41372
 

 

 

 

 

Yes    Task    ALU    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\updater.exe -auto
Yes    Task    ALUAgent    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\liveupdater_agent.exe
Yes    Task    AVGPCTuneUp_Task_BkGndMaintenance        C:\Program Files (x86)\AVG\AVG PC TuneUp\tuscanx.exe $(Arg0)
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    GyazoUpdateTaskMachine        "C:\Program Files (x86)\Gyazo\GyazoUpdate.exe"
Yes    Task    GyazoUpdateTaskMachineDaily        "C:\Program Files (x86)\Gyazo\GyazoUpdate.exe"
Yes    Task    Launch Manager    Acer Incorporate    "C:\Program Files\Acer\Acer Launch Manager\LMLauncher.exe"
Yes    Task    McAfee Remediation (Prepare)    McAfee, Inc.    C:\Program Files\Common Files\AV\McAfee Anti-Virus And Anti-Spyware\upgrade.exe /prepare
Yes    Task    McAfeeLogon    McAfee, Inc.    C:\PROGRA~1\COMMON~1\McAfee\Platform\McUICnt.exe /platui
No    Task    Optimize Start Menu Cache Files-S-1-5-21-3993852560-1292591402-79800618-1001        
Yes    Task    Power Management    Acer Incorporated    "C:\Program Files\Acer\Acer Power Management\ePowerTray.exe"
 



#12 AbsinthMoon

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Posted 02 January 2016 - 10:40 AM

If I need to do anything else let me know thanks!

 

If not is everything ok now? Seems to be running alot better atm.



#13 buddy215

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Posted 02 January 2016 - 11:13 AM

Uninstall µTorrent    BitTorrent Inc.    12/26/2015        3.4.5.41372 Using uTorrent to download free movies, music and pirated software is one of the most risky things

you can do....and often illegal.

 

Suggest uninstalling these programs:

Live Updater    Acer Incorporated    5/7/2013    4.20 MB    2.00.3010

eBay    eBay, Inc    12/29/2015        1.6.0.34

Amazon    Amazon.com    12/29/2015        3.1.2.8

 

Disable these Tasks: Use CCleaner by clicking on each item and then choose Disable on the right.

Yes    Task    ALU    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\updater.exe -auto
Yes    Task    ALUAgent    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\liveupdater_agent.exe
Yes    Task    AVGPCTuneUp_Task_BkGndMaintenance        C:\Program Files (x86)\AVG\AVG PC TuneUp\tuscanx.exe $(Arg0)
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    GyazoUpdateTaskMachine        "C:\Program Files (x86)\Gyazo\GyazoUpdate.exe"
Yes    Task    GyazoUpdateTaskMachineDaily        "C:\Program Files (x86)\Gyazo\GyazoUpdate.exe"

Yes    Task    McAfee Remediation (Prepare)    McAfee, Inc.    C:\Program Files\Common Files\AV\McAfee Anti-Virus And Anti-Spyware\upgrade.exe /prepare

 

One list is missing....Windows Startups

Open CCleaner > click on Tools > click on Startups


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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