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Ads and errors are everywhere!

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2 replies to this topic

#1 dathilldoe


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Posted 01 January 2016 - 11:16 PM



This is my first time being here and honestly I tried to find my problem but i cant, plus i am a little overwhelmed. I am hoping that someone can come and help. i have been dealing with a few troubles after i stupidly downloaded, what i tough was a manual, but mainly they file under 3 problems.


1) i keep getting ads on all the browsers i use. they mainly focus on: help/tech support numbers and companies, anti virus and malware programs like re image and McAfee (even though i already have McAfee), software updates, media players (like free streaming your favorite tv shows and music), and ect.


2) programs are always being installed when i log on to my computer even though i never gave any permission for an install. one popular and repeating one is called KNCTR.


3) every time i log on to my computer i am greeted to error messages. here is the messages i get that started occuring after i downloaded the "manual"


There was a problum starting C:\ Users\victor\App data\

local\Browser Kingdom\{b554592c-b039-boec-5fc6-boeeib2f4c7\



The specific module count not be found





external exception 80000003


and also a script error from the browsers that i could not find.


the actions i have taken are 

1) removing the unwanted programs

2) removing files that were related to the file i downloaded

3) running scans on McAfee 

4) i also used all the steps to remove the searching.com browser hijacker because it was the only problem i recognized from the virus removal guides  


i truly need help cause i cant fix these problems still.


Attached File  FRST.txt   136.54KB   8 downloadsAttached File  Addition.txt   83.12KB   5 downloads

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#2 RPMcMurphy


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Posted 02 January 2016 - 04:32 PM

Hello and welcome.  Please follow these guidelines while we work on your PC:

  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I have given you the ìAll clear.î  Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.

icon11.gif  Please download Malwarebytes Anti-Malware to your desktop.

  • Double-click mbam-setup-2.x.x.xxxx.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

icon11.gif   Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Please include the following in your next post:

  • MBAM log
  • adwCleaner log


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#3 RPMcMurphy


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Posted 07 January 2016 - 07:46 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Threads are closed after 5 days of inactivity.


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