Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer randomly turns off


  • Please log in to reply
2 replies to this topic

#1 Tibblesly

Tibblesly

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:04:28 PM

Posted 01 January 2016 - 07:57 PM

What's the first step in figuring out what's wrong? It has two brand new 250mm fans. When it started doing this last weekend I thought it was overheating, so I got it new fans but the problem has persisted. What else can I check and how?

It's a custom built PC, originally built in 2009.

It's running windows 8.1 64 bit
AMD Phenom 9950 Quad-Core processor 2.60 GHz

8GB memory

AMD Radeon R7 370 Series graphics card

Seagate  1TB SATA HDD

MSI DKA790GX Motherboard

PSU 860 WATT ATX12V

EDIT: Looking in the Custom log reveals Kernel 41 errors. Tried to run use windows diagnostic to check the memory and it only got to 80% complete (no errors detected yet) before shutting down with another 41 error. This leads me to believe it's not memory since it had the error during the test, and my assumption would be the memory wouldn't be in use that way if it were attempting to check it, is this correct? How can I find out which part it is? If it's the PSU or Motherboard etc. IF it's a faulty PSU what do I need to check when buying a new one to make sure it's compatible to my motherboard?


Edited by Tibblesly, 01 January 2016 - 08:57 PM.


BC AdBot (Login to Remove)

 


#2 Havachat

Havachat

  • Members
  • 1,050 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sleepy Hollow - Geelong - Go Cats.
  • Local time:07:28 AM

Posted 02 January 2016 - 06:45 PM

Thermal Issue ? Try Repasting the CPU , remove old / repaste and see if issues persist.



#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:05:28 PM

Posted 03 January 2016 - 08:06 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users