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Computer started running extremely slow recently, bootup, navigation, etc,..


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4 replies to this topic

#1 tonybv

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Posted 31 December 2015 - 06:13 PM

Hi, not sure if this is the correct forum for my question, but here goes.
My laptop (Dell Inspiron 1525) has been running extremely slow, ie, booting up, navigating through programs, internet loading up etc. I use Mozilla Firefox (updated) for internet. I have attached a screenshot of my system specs, and here is my most current HijackThis log:
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:08:51 AM, on 12/31/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.18124)

FIREFOX: 43.0.3 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Users\ayri\Downloads\Programs\HijackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\GWX\GWX.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.bing.com/?wlexpsignin=1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.bing.com/search?q={searchTerms}&FORM=AVASDF&PC=AV01
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: ExplorerWnd Helper - {10921475-03CE-4E04-90CE-E2E7EF20C814} - C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Adobe Acrobat Create PDF Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKCU\..\Run: [HijackThis startup scan] C:\Users\ayri\Downloads\Programs\HijackThis.exe /startupscan
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [SPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601 (User 'Default user')
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office\Root\Office16\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - (no file)
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - (no file)
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: mso-minsb-roaming.16 - (no CLSID) - (no file)
O18 - Protocol: mso-minsb.16 - (no CLSID) - (no file)
O18 - Protocol: osf-roaming.16 - (no CLSID) - (no file)
O18 - Protocol: osf.16 - (no CLSID) - (no file)
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe

--
End of file - 5242 bytes
 
Are there some programs that I can disable in the background?
Hopefully I have posted in the correct area, please forgive me if I have posted in the incorrect area..
Sincerely, thank you, Tonybv

Edited by Queen-Evie, 31 December 2015 - 11:57 PM.
moved from Internal Hardware. HJT logs are allowed only in Malware Removal Logs forum


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#2 nasdaq

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Posted 01 January 2016 - 09:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


How is the computer running now?
Wait for further instructions.

#3 tonybv

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Posted 03 January 2016 - 07:55 PM

Hi Nasdaq, thank you for your assistance on this, I've attached the logs you requested, I hope I have provided everything according to your instructions, look forward to hearing back from you soon, thanks..

Attached Files



#4 nasdaq

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Posted 04 January 2016 - 09:49 AM



We need to remove this. See my instructions below.
Itibiti RTC (Version: 0.0.1 - Itibiti Inc) Hidden


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.


start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\...\Run: [] => [X]
IFEO\msseoobe.exe: [Debugger] C:\Program Files\IObit\Advanced SystemCare 8\AutoReactivator.exe
ShellIconOverlayIdentifiers: [ SkyDrivePro1 (ErrorConflict)] -> {8BA85C75-763B-4103-94EB-9470F12FE0F7} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrivePro2 (SyncInProgress)] -> {CD55129A-B1A1-438E-A425-CEBC7DC684EE} =>  No File
ShellIconOverlayIdentifiers: [ SkyDrivePro3 (InSync)] -> {E768CD3B-BDDC-436D-9C13-E1B39CA257B1} =>  No File
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
HKU\S-1-5-21-1636326286-3838532297-2030658745-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
SearchScopes: HKU\.DEFAULT -> DefaultScope {BA1BE292-1D15-488B-934D-008742212380} URL =
SearchScopes: HKU\S-1-5-19 -> DefaultScope {BA1BE292-1D15-488B-934D-008742212380} URL =
SearchScopes: HKU\S-1-5-20 -> DefaultScope {BA1BE292-1D15-488B-934D-008742212380} URL =
SearchScopes: HKU\S-1-5-21-1636326286-3838532297-2030658745-1000 -> {BA1BE292-1D15-488B-934D-008742212380} URL =
Handler: mso-minsb-roaming.16 - No CLSID Value -
Handler: mso-minsb.16 - No CLSID Value -
Handler: osf-roaming.16 - No CLSID Value -
Handler: osf.16 - No CLSID Value -
FF Plugin: @microsoft.com/Lync,version=15.0 -> C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX86\Mozilla Firefox\plugins\npmeetingjoinpluginoc.dll [No File]
FF Plugin: @microsoft.com/SharePoint,version=14.0 -> C:\Program Files\Microsoft Office\root\Office16\NPSPWRAP.DLL [No File]
FF user.js: detected! => C:\Users\ayri\AppData\Roaming\Mozilla\Firefox\Profiles\9j7gs156.default-1450556491244\user.js [2015-12-29]
FF SearchPlugin: C:\Users\ayri\AppData\Roaming\Mozilla\Firefox\Profiles\9j7gs156.default-1450556491244\searchplugins\toorgle.xml [2015-12-31]
FF SearchPlugin: C:\Program Files\mozilla firefox\browser\searchplugins\safesearch.xml [2015-05-17]
FF HKLM\...\Firefox\Extensions: [{jid1-vS7biDmom8YxhA@jetpack}] - C:\Users\ayri\AppData\Roaming\Mozilla\Firefox\Profiles\9b87yoin.default\extensions\{jid1-vS7biDmom8YxhA@jetpack} => not found
U0 olttfuiu; C:\Windows\System32\drivers\rpod.sys [52440 2016-01-03] (Malwarebytes)
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]
C:\Program Files\mozilla firefox\browser\searchplugins\safesearch.xml
C:\Windows\System32\drivers\rpod.sys
Task: {726C1659-C2DD-43C9-AA3B-B94BD87BA971} - \GlaryInitialize 5 -> No File <==== ATTENTION
Task: {7E520297-4163-4FE3-A0CE-A3A102958D31} - \Povlidaf -> No File <==== ATTENTION
Task: {9D4152CA-6252-4F0E-9DDE-C5B5691A62CB} - \GlaryUpdate 5 -> No File <==== ATTENTION
Task: {B5311E87-B625-4188-A403-DE64FAE92F86} - \GU5SkipUAC -> No File <==== ATTENTION
AlternateDataStreams: C:\Windows:nlsPreferences
AlternateDataStreams: C:\Users\ayri\AppData\Roaming\Microsoft\Windows\Start Menu\Bing.website:TASKICON_0sm_weather348354064
AlternateDataStreams: C:\Users\ayri\AppData\Roaming\Microsoft\Windows\Start Menu\Bing.website:TASKICON_1sm_finance134497213
AlternateDataStreams: C:\Users\ayri\AppData\Roaming\Microsoft\Windows\Start Menu\Bing.website:TASKICON_2sm_news281589382
AlternateDataStreams: C:\Users\ayri\AppData\Roaming\Microsoft\Windows\Start Menu\Bing.website:TASKICON_3sm_maps159067220
AlternateDataStreams: C:\Users\ayri\AppData\Roaming\Microsoft\Windows\Start Menu\Bing.website:TASKICON_4sm_travel-1173590805

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

How is the computer running now?
===

NOTE
We must remove the Registry entries.

Please run the Farbar Recovery Scan Tool. Enter Itibiti in the Search Box.
Click the Search Registry button, post the content of the Search.txt file in your next reply.

Wait for further instructions.

#5 nasdaq

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Posted 09 January 2016 - 08:46 AM

Are you still with me?




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