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Internet Explorer stops working Windows 10

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#1 JazzMahn


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Posted 31 December 2015 - 01:57 PM

I am helping a friend that has a 64 bit version of Windows 10.  He likes Internet Explorer better than Edge.  I have set Internet Explorer as the default browser.  In the search bar I typed in Internet Explorer and put a link in the taskbar.


This works fine with my personal computer but on his computer it continuously has a message open that says Internet Explorer has stopped working.  Wants you to close the box.


Here are the things I've done:


     1,  Went in to Internet Properties and reset Internet Explorer.  I did this through the control panel.  Reset everything.  No success.


     2.  Went in to Windows Features.  Unchecked and then rechecked the Box that lists Windows 11.  Restarted the computer.  That was

          supposed to correct it.  No success


     3.  Looked in Add/Remove programs and found no listing either in programs or windows updates..  Nothing.


If I do a system refresh will this correct the problem.  I see I would have to reinstall Office 2010.  Not sure my friend can find his copy.


Is there not a way to just download Microsoft Internet Explorer for Windows 10 and over right what is there.  I am out of ideas and sure would appreciate your ideas.


Thanks so much.


Steve Bell



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#2 britechguy


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Posted 31 December 2015 - 02:29 PM

Before I'd go the system Reset route I'd try three things:


1.  In a command prompt elevated to Administrator run the command sfc /scannow and see if it finds anything to correct and corrects it.  If it does correct something, see if that's enough after rebooting.  If it doesn't or says that it couldn't fix something, try step 2 (and you may want to retry step 1 after step 2 if it did report there as something it couldn't fix)


2.  In a command prompt elevated to Administrator run the command DISM /Online /Cleanup-Image /RestoreHealth

Reboot and see if that fixed it.


3.  IE that comes with Windows 10 is IE 11.  I am sure there are instructions out there on how to force a re-download and re-installation of IE 11 on a system that Windows will detect as "already having the latest version."  However, you can search for that as well as I can and that will only be necessary if steps 1 and 2 don't bring about a satisfactory resolution.


If, after step 3, you still don't have a satisfactory resolution then I'd resort to a Reset installation keeping my personal data files.   Realize that this means exactly what it says and, as you noted, any programs or Apps that didn't come with Windows 10 in "stock" form will have to be reinstalled.

Brian  AKA  Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1809, Build 17763 

Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts.  Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.

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#3 wfallon


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Posted 10 January 2016 - 06:26 PM



Don't worry about which OS.


Win 7, 8, 8.1 and 10 are pretty much interchangeable.



#4 RTW1


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Posted 15 January 2017 - 01:19 PM

   I had this same problem for a couple weeks. I followed the instructions thru the command

prompt but it didn't solve the problem. I also researched other cmd prompt instruction

from other forums about this issue and that also didn't solve the problem. In all cases

my everything worked ok for about 15 mins then browsers would again stop responding

and no further internet traffic was possible. Note the WIFI was fine and this pc was conncected

via Ethernet ports.

   Ok, so the company I worked with changed technology on my internet to a thing called

Vectoring to increase speeds/bandwidth and sent me a new modem/router. After all the

frustration I grabbed my older modem (that was still a newer model) hoped that it had

the proper firmware for vectoring (adsl/vdsl compatible) and swapped it out. No longer

have that issue. Long story short it is possible that other modem has issues with the

Ethernet ports or a firmware corruption in my opinion. So if you guys can swap the

modems early with a known good and test it out may solve your problems.. Make sure your

credentials are correct so you can log into your account.. hope this helps.

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