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#1 pdenner


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Posted 30 December 2015 - 04:42 PM


I've had a series of problems starting my HP laptop (dv6t-7000) as it gives me a BSOD on startup. I do have Bitlocker setup (due to corporate requirements). I've gotten two main errors, both PAGE_FAULT_IN_NONPAGED_AREA, followed by either (NTFS.sys) or (iaStorAV.sys). Here are the things I've tried and the various errors I've received.

  • If I go through my normal bootup process, I get my blue BitLocker screen that I'm used to.
    • If I enter my password like normal, I get the NTFS.sys error.
    • If I enter BitLocker recovery (press ESC at blue BitLocker screen), after entering my recovery key, it gives me a blue Recovery screen similar to the BitLocker one, but with an error of 0xc0000001.
  • If I enter the startup menu (hitting ESC at startup) and enter system recovery (F11), it brings me to another blue BitLocker screen.
    • If I enter my password like normal, I get the same 0xc0000001 error.
    • If I enter BitLocker recovery, I get the same NTFS.sys error.
  • If I startup from a Windows 10 installation disk (from the Media Creation tool), I can either choose Internal CD/DVD ROM Drive or the same with (UEFI). Both selections give me the samePAGE_FAULT_IN_NONPAGED_AREA error with (iaStorAV.sys).

I've run some of the diagnostics from the startup menu (the HP PC Hardware Diagnostics UEFI version - BIOS). The Memory Test passed, and I'm currently running the Long Hard Drive test but it'll be taking a couple hours.

I'm really at a loss here and I'm not sure what else to do. I've done some research and figure I need to run a chkdsk or something like that, but I'm not sure how to go about doing that since I can't get into any semblance of a UI. Any help would be greatly appreciated!

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#2 usasma


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Posted 01 January 2016 - 05:20 AM

It sounds like a hard drive problem to me.

If so, the HP diags are fairly accurate, so let us know the results of the diagnostics.

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