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Random forced restarts


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#1 exasperatedlad

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Posted 29 December 2015 - 07:45 AM

Hello tech folks.
Could use some help here.
My PC reboots every 2-3 hours or so when I'm gaming (relatively low-end games like Fallout and farming sim) and sometimes even when I'm watching simple YouTube vids. Temperatures were completely normal even when running high-end games like Far Cry 4 maxed out only some 2 months back when this problem apparently didn't exist (neither GPU, CPU or motherboard ever crossed 70C on Speccy). I also ran Windows Mem Diagnostic since I recently removed a Kingston 2 GB RAM stick to fit into another PC but it found no errors. Also updated all my drivers except BIOS, with no results. My PC still 'cold reboots' every few hours. Only thing I haven't checked is the PSU because apparently it's a bit complicated. Scoured the whole internet for answers, but couldn't find any.

My specs:
OS: Windows 8.1 Pro
Power: Corsair VS650 - 650W PSU
CPU: Intel i5 - 3570 @ 3.4 Ghz
GPU: 3072MB PowerColor ATI AMD R9 200 series (Radeon R9 280X OC)
M'board: Intel - DZ75ML-45K
Storage: 117GB SanDisk SDSSDP128G (SSD) (Primary boot drive)
931 GB Western Digital WDC SATA HDD and
931 GB Seagate Expansion External SATA HDD
Memory: 2 sticks (4+2GB) 6 GB Single Channel DDR3 @ 666 MHz (9-9-9-24)
Display: Samsung 1920 X 1080 supported HDTV.

P.S. The problem only started a month ago, before which the PC ran just fine. It's a new build and hasn't been OC'ed. Plus I'm a tech noob.


Edited by exasperatedlad, 30 December 2015 - 04:30 AM.


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#2 usasma

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Posted 29 December 2015 - 03:41 PM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 exasperatedlad

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Posted 30 December 2015 - 06:02 AM

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 
Having some issues with saving perfmon reports on Windows 8.1. I have the diagnostic reports, but apparently the utility doesn't allow me to save the reports in the html format or in any other ones at all - all I can do is print the reports. Any help would be appreciated.
 

- upload it with your next post

 
Here you go. Attached File  eventlog.zip   281.07KB   2 downloads

 

If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

 

The event log does report many Event ID 41 errors. Checked the link, makes me think the issue's with my power supply or memory, since I've never OC'ed.

 

About the temps, while idle they never cross 35C, GPU reported a max 86C on Furmark, and the CPU, 77C on prime95 (didn't crash while running for about 2 hours simultaneously). Actual gaming temps don't ever seem to cross 55C on either though.


Edited by exasperatedlad, 30 December 2015 - 06:08 AM.


#4 usasma

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Posted 30 December 2015 - 08:24 AM

Don't worry about the perfmon report.  I don't need it to complete an analysis.

I'll still need the Sysnative reports though.

 

While waiting for a reply, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 exasperatedlad

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Posted 30 December 2015 - 08:35 AM

Here are the reports. Attached File  SysnativeFileCollectionApp.zip   1.44MB   2 downloads

 

Edit: By the way, what's the deal with the upload size restriction? Can I not upload more than 10 MB of data?


Edited by exasperatedlad, 30 December 2015 - 08:38 AM.


#6 usasma

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Posted 30 December 2015 - 09:43 AM

You'll have to post the size restriction questions in the general forums to have a Mod or higher respond to it.

If you want to upload more than is allowed, then just upload it to a free file hosting service (such as OneDrive or DropBox) and post a link to it here.

 

Unfortunately it appears that the OS installed isn't legitimate.
Please get a legitimate copy of the OS installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine


As a courtesy, I'll provide an initial analysis - but won't respond to questions about the analysis until the system has become legitimate.

 

First off, please understand that the hacks used to pirate software can also cause problems with the system.  If that's the case, we cannot help with that as we don' t have any experience with them.  And, as they involve non-standard procedures, it's likely that we'll just be wasting your time.

 

Your UEFI/BIOS (version MLZ7510H.86A.0006.2012.0907.1307) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  There are recent errors when accessing Windows Update

You have a Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adapter:

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 exasperatedlad

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Posted 01 January 2016 - 02:57 AM

Unfortunately it appears that the OS installed isn't legitimate.

Please get a legitimate copy of the OS installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine
 

 

Is there any definitive way to determine whether a copy is legitimate? I read that link, but still find it a bit beyond me even having watched several YouTube vids and read myriad articles on it. I don't know if it's any valid indication but apparently the computer properties says my 'Windows is activated'?

This isn't exactly my PC - it's my brother's - but he doesn't know much about it either since a friend assembled the PC for him and did all the installation work.

More importantly, can I directly purchase a product key from online retailers without any shipments?

 

On the problem, someone said it could be dated BIOS drivers, but updating them hasn't changed anything. This seems more like a hardware issue, but again, I'm no techie.

 

Anyway, thanks for your help.

 

Oh, and Happy New Year.


Edited by exasperatedlad, 01 January 2016 - 03:02 AM.


#8 usasma

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Posted 03 January 2016 - 05:59 AM

The key thing here (IMO) is that a "friend" built it for him.

 

The way to get "legitimate" is to purchase a retail copy or an OEM builders copy that isn't tied to a particular brand of machine (until you install it).

When you purchase online, the seller should send you an email with the product key.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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