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[Win 10] [Cbs.log][Error running sfc /scannow]


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#1 acole

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Posted 29 December 2015 - 12:43 AM

Hello kind people,

 

The family PC is acting sluggish in games recently (which a reboot sometimes fixes) and is also having BSOD errors, concerning "memory management". I went out and got some RAM from my friends computer and replaced it, but still get the occasional BSOD and sudden sluggishness. Nothing is overclocked and everything seems to be at default settings, but I am not sure because I am not so great with computers. So please be patient with me as I might be quite slow in getting things done. If you could simplify steps for me I would be eternally grateful.

 

It is a fresh install of Windows 10, not an update from Windows 7 - all files were wiped clean I think a couple of weeks ago, with some old save game folders restored. I think my brother had the same issues with this machine recently, but he is away in Europe at the moment so I am not sure what he previously did to fix it. I tried googling a lot of this stuff but I am horrible when it comes to computers. I just use this PC to play video games! Ha Ha.

 

I saw on google that you can run some commands to fix windows, so I tried them. I am worried to do anything else without help from a technician because this is my brothers PC and I don't want to delete his files, but I do have administrator rights to fix stuff. I took the pc to a computer shop and they said it might take a few weeks and a couple of hundred dollars to check everything! At this point I might just play my PS4!

 

I have an issue when I try to run sfc /scannow. I get the following error:

 

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

 

I also ran DISM and had the following issues :

 

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.10586.0

Image Version: 10.0.10586.0

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

 

 

Please find attached my cbs.log (named cbs log info.txt).

 

Sorry for being so talkative, your help would be much appreciated!

 

regards,

 

Joe

Attached Files


Edited by hamluis, 29 December 2015 - 05:35 PM.
Moved from Win 10 Support to Crashes/BSODs - Hamluis.


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#2 usasma

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Posted 29 December 2015 - 03:36 PM

I don't know much about CBS logs - let's wait for one of those experts to have a look at yours.

 

But, I'd post over in the BSOD forum also - in order to have the BSOD's diagnosed.

.

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


 


Edited by usasma, 29 December 2015 - 03:37 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 acole

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Posted 29 December 2015 - 03:51 PM

Howdy,

 

So do you want me to open up another forum post and have two of them running concurrently? Or should I wait for this to be looked at first. I am worried that I might make an error doing two things at once, as I am not very computer savvy.



#4 britechguy

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Posted 29 December 2015 - 05:08 PM

acole,

 

           If you wish to take a "lets deal with the BSODs first, then move on" approach, which I personally think is wise, then please click the little gray "Report" link at the bottom of my post or any post in this thread and tell the moderators you'd like to have this thread moved to the Win10 BSOD forum.  You can then start a fresh thread here regarding any other remaining issues after the BSODs have been addressed.

 

           There's a good chance this is all wrapped up in a single "ball o' wax."


Brian AKA Bri the Tech Guy (website in my user profile) - Windows 10 Home, 64-Bit, Version 1803, Build 17134 

 

     In a modern society where everyone thinks their opinion deserves to be heard nothing annoys me more than individuals who mistake their personal preferences for fact.

         ~ Commenter TheCruyffGurn on the The Guardian website, 8/13/2014

 

              

 


#5 acole

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Posted 29 December 2015 - 05:25 PM

Ok thanks will do!

 

acole is my brothers computer name, feel free to call me Joe.

 

Okay I have reported this to moderators to have it moved.

 

Also as stated in my first post, since using my friends RAM, the BSOD have stopped (finally!) but yes, I think it is best that I leave this in your hands.

 

Thanks again,

 

Joe.


Edited by acole, 29 December 2015 - 05:26 PM.


#6 hamluis

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Posted 29 December 2015 - 05:34 PM

Please follow the directions previously provided by USASMA in the following post.

 

 

I don't know much about CBS logs - let's wait for one of those experts to have a look at yours.

 

But, I'd post over in the BSOD forum also - in order to have the BSOD's diagnosed.

.

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 

 

 

Louis



#7 acole

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Posted 29 December 2015 - 06:06 PM

g'day,

 

Perfmon ran for quite a while and just hung. So I was not able to reproduce the file for you.

 

I have the sysnativefilecollectionapp.zip file attached.

 

Cheers for the help bud,

 

Joe.

Attached Files


Edited by acole, 29 December 2015 - 06:07 PM.


#8 usasma

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Posted 30 December 2015 - 06:27 AM

Your UEFI/BIOS (version F8) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

This device is disabled.  Is this deliberate?  If so, why?

Realtek PCIe GBE Family Controller #2    PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&36E9BF94&0&00E1    This device is disabled.

Please re-enable the device and update it's drivers to the latest, Win10 compatible version.  If you'd like, feel free to disable it again AFTER it has been updated.

 

First, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Start with the MemTest86+ and the Prime95 tests - let us know the results when these are done.

 

Then, please uninstall your Avast antivirus (to test and see if it's a problem).

While testing, please enable Windows Defender and the Windows firewall.

 

Please visit the Gigabyte site for your motherboard and see if you can update the Intel Management Engine software for your system and OS.

The version currently on your system has a driver (HECIx64.sys)  that dates from 2012

 

Analysis:
The following is for informational purposes only.
**************************Sun Dec 27 02:35:29.725 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\122715-7765-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 3 days 4:59:07.355
Probably caused by : memory_corruption ( ONE_BIT )
BugCheck 1A, {41792, fffff680000aebf8, 20000000, 0}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041792, A corrupt PTE has been detected. Parameter 2 contains the address of
    the PTE. Parameters 3/4 contain the low/high parts of the PTE.
Arg2: fffff680000aebf8
Arg3: 0000000020000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x1a_41792
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™ i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3401
  BIOS Version                  F8
  BIOS Release Date             07/19/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD7-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 23 21:27:17.530 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\122415-7593-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 1 days 21:12:14.161
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_RECYCLE_BLOCK::~VIDMM_RECYCLE_BLOCK+ee )
BugCheck 1A, {41793, fffff680e14f4ff8, 200, 1ff}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: fffff680e14f4ff8
Arg3: 0000000000000200
Arg4: 00000000000001ff
BUGCHECK_STR:  0x1a_41793
PROCESS_NAME:  Fallout4.exe
FAILURE_BUCKET_ID:  0x1a_41793_dxgmms2!VIDMM_RECYCLE_BLOCK::_VIDMM_RECYCLE_BLOCK
CPUID:        "Intel® Core™ i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3401
  BIOS Version                  F8
  BIOS Release Date             07/19/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD7-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  4 08:36:24.417 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\120515-7500-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.11.amd64fre.th2_release.151112-1900
System Uptime: 2 days 11:30:08.045
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1ed59 )
BugCheck 1A, {41793, fffff6bffce11bf8, 68, 67}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: fffff6bffce11bf8
Arg3: 0000000000000068
Arg4: 0000000000000067
BUGCHECK_STR:  0x1a_41793
PROCESS_NAME:  backgroundTask
FAILURE_BUCKET_ID:  0x1a_41793_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i7-2600K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3401
  BIOS Version                  F8
  BIOS Release Date             07/19/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  Z68X-UD7-B3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sun Dec 27 02:35:29.725 2015 (UTC - 5:00)**************************
mv91cons.sys                Sun Feb 13 22:40:43 2011 (4D58A43B)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iaStorAV.sys                Thu Feb 19 07:08:39 2015 (54E5D247)
rzpnk.sys                   Thu May 28 15:22:11 2015 (55676AE3)
rzpmgrk.sys                 Thu Jun 11 22:57:21 2015 (557A4A91)
RTKVHD64.sys                Thu Jun 18 06:45:05 2015 (5582A131)
rzendpt.sys                 Tue Aug 11 07:13:46 2015 (55C9D8EA)
rzudd.sys                   Tue Aug 11 07:13:50 2015 (55C9D8EE)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
xusb22.sys                  Thu Oct 29 22:41:10 2015 (5632D8C6)
nvlddmkm.sys                Wed Dec 16 09:03:30 2015 (56716F32)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Dec 23 21:27:17.530 2015 (UTC - 5:00)**************************
aswRdr2.sys                 Tue Dec  1 03:50:56 2015 (565D5F70)
aswRvrt.sys                 Tue Dec  1 03:51:05 2015 (565D5F79)
aswHwid.sys                 Tue Dec  1 03:51:25 2015 (565D5F8D)
aswSnx.sys                  Tue Dec  1 03:51:45 2015 (565D5FA1)
aswVmm.sys                  Tue Dec  1 04:09:37 2015 (565D63D1)
aswMonFlt.sys               Wed Dec  9 11:00:36 2015 (56685024)
aswSP.sys                   Wed Dec  9 11:16:10 2015 (566853CA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Dec  4 08:36:24.417 2015 (UTC - 5:00)**************************
aswMonFlt.sys               Mon Nov  2 11:29:52 2015 (56378F80)
aswRvrt.sys                 Mon Nov  2 11:30:30 2015 (56378FA6)
aswRdr2.sys                 Mon Nov  2 11:30:46 2015 (56378FB6)
aswHwid.sys                 Mon Nov  2 11:30:56 2015 (56378FC0)
aswSnx.sys                  Mon Nov  2 11:32:25 2015 (56379019)
aswVmm.sys                  Mon Nov  2 11:53:57 2015 (56379525)
aswSP.sys                   Mon Nov  2 11:54:51 2015 (5637955B)
aswStm.sys                  Mon Nov  2 12:00:38 2015 (563796B6)
nvlddmkm.sys                Sat Nov 14 00:44:20 2015 (5646CA34)
http://www.carrona.org/drivers/driver.php?id=mv91cons.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorAV.sys
http://www.carrona.org/drivers/driver.php?id=rzpnk.sys
http://www.carrona.org/drivers/driver.php?id=rzpmgrk.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=rzendpt.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswRvrt.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 acole

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Posted 31 December 2015 - 12:41 AM

G'day again,

 

As this isn't my computer and I only just moved in here while my brother is away (house sitting) I have had to contact him regarding some of these changes. I will put things in point form, hopefully to better explain what I am saying - im sorry if I am not very technical about these things. I am usually a console guy! :)

 

Update :

 

The computer has stopped having BSOD errors since I swapped out the ram on the 28th or 29th. I still have the errors with that sfc /scannow command.

 

BIOS :

 

My brother does not want to update the BIOS. He said he updated the BIOS already once when he got the machine. I also am not comfortable in doing that big task, as he said it a tad tricky and it had a lot of funky steps.

 

Avast :

 

Funny you mention Avast!

 

I was having a lot of errors with Avast Antivirus, sometimes the program wouldn't run properly when I would do a scan and it would sometimes do that blue screen error when I exited the program. I was also getting a lot of lag with the game Fallout 4, and some people said to add it in the exception rule for Avast. I got a BSOD once, just clicking apply.

 

So I uninstalled it the day before I posted this on the forum here. Avast is no longer on the system, but I don't know if there's like registry stuff left over or whatever. I checked to see if the firewall and windows defender are on, and yes they are.

 

Prime95:

 

Also funny that you mention Prime95 because that was run on this computer already very recently! before posting this thread about the errors and it ran with 0 errors. So my guess is that I ran Prime95 on the 27th or 28th for about 6 hours (while I slept) on default settings. I also used a program called Realtemp.exe and nverdiainspector to check the heat of the computer and it reached about 59-60 degrees, which I thought was really hot, but when I googled it, it is normal. The graphics card was only around 35 degrees. The house has air conditioning, set at 22 degrees - not sure if you need that info. Once again, all these programs were already on the computer, under a folder called "Utilities" on the desktop.

 

Memtest:

 

I don't think the current ram has a problem because I took the RAM out, and put in totally different ram the day before I posted here. The old RAM was Corsair Vengeance ram - 16gb i think and the ram I put in was called Ripjaws also 16gb. Since I took the old RAM out, there have been NO MORE crashes. I honestly think the old RAM was the problem because everything is now running fine. Also our roommate put the RAM we took out, into his computer and he got a BSOD as well, but it didn't happen the same way as it happened for us. He got the blue screen error right after the Windows login screen - and I think he took out 1 stick at a time? (sorry my info isn't so great, as hes away at the moment) until his pc stopped having the blue screen error. He put a sticker to mark the bad RAM. Should I eventually run memtest on the one he found to be defective?

 

The hardware disabled thing:

 

Again I have no idea why. Will enabling it hurt anything? if not, how do I enable it?

 

Also I couldn't see any "RED" things to update or uninstall, did you mean the blue ones? Sorry I may be confused about that one.

 

 

Thank you for your help, I put in as much information as I can think of to answer your questions.

 

Joe.



#10 acole

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Posted 31 December 2015 - 12:50 AM

Oh I missed one part.

 

Can you please help me find the correct driver for Intel Management Engine software? I don't know what motherboard is on this computer.

 

Thanks

 

Joe.



#11 acole

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Posted 01 January 2016 - 05:31 AM

Happy new year everyone!



#12 usasma

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Posted 01 January 2016 - 05:45 AM

If you choose not to update the BIOS, then I would suggest reverting back to an OS that isn't as tightly integrated with the BIOS as W8/10 are.

W7 will do fine and it doesn't work with the BIOS as much as W8/10

 

Was Avast uninstalled before the BSOD happened on 27 December?  The memory dumps show Avast in the 23 December memory dump, but it's not present in the 27 December memory dump.

 

No errors in Prime95 is a good thing, as are the temps.

 

Bad RAM in = BSOD; bad RAM out = no BSOD

This is a sound diagnostic procedure, and (to me) that's sufficient evidence to not use that stick.

 

Running MemTest86+ may find a problem - but I wonder why it didn't find a problem with Prime95.

FYI - Prime95's Blend test tests RAM also - but uses different tests, so sometimes it will find problems that MemTest86+ doesn't.

 

There should be 2 entries in the Network Adapter section of Device Manager for the Realtek PCIe GBE Family Controller

The one marked with a #2 should be the one that's disabled.

Most often this is done during system setup to ensure that resources aren't wasted on a port that isn't being used.

And, again in most cases, this is because the other one is being used (with a wire plugged into the router/modem)

So, if the one being used is updated - then the one that's disabled is updated also.  If not, then it needs to be updated.

 

Don't worry about the RED things.
As it says, the reports are just for your information.

I have to figure out how to remove that "RED" statement from the program that generates the logs.  I just haven't had the time for it recently.  Sorry!

 

The motherboard is a Gigabyte Z68X-UD7-B3 (from the information in the memory dumps above).

For the Intel Management Engine Interface driver (MEI), go to this page: http://www.gigabyte.com/products/product-page.aspx?pid=3847#dl

Select the OS (Windows 10 - 64 bit) into the dropdown box for "Choose your OS"

Then select the Intel Management Engine Interface driver from there - download and install it.


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#13 acole

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Posted 01 January 2016 - 10:36 AM

Ok I will update the drivers for the Intel Management Engine Interface. I will probably do this tomorrow because it's a bit late here and if something goes wrong, I won't be able to sleep after. (haha). Is this a big update? Or do I just double click the program and follow easy steps? Is there anything that might break if I set something up wrong?

 

To answer your other questions:

 

The disabled hardware : Again I will let my brother deal with this when he gets back. The internet and stuff runs fine, and so does the network stuff. I mean my friend can hook up his laptop to this computer and we can play Lan games, so I guess everything is working there right?

 

Prime95 - When I ran the test, it did say it would test RAM but it said "test passed" on all the threads and when I scrolled up on each thingy, it all was the same - all passing. It ran for 6 hours (estimate) and didn't mention anything about RAM problems and it didn't get any BSOD. I remember my brother running this when I was over here, and it would run for hours and he wouldn't get errors either. I didnt run that memtest thing cause I figured it would be easier to just remove ram sticks than to do that weird boot thing with the usb, it was way out of my knowledge!

 

Avast was uninstalled after the last BSOD, I think the same time as I swapped the RAM. I didn't think AVAST was the cause of the BSOD to be honest, I just uninstalled it cause I got sick of it hanging or getting a BSOD when I sometimes tried to run something or exit the program.

 

With regards to the Windows, I will surely tell my brother about this - but he hated windows 7 - which is why he only did a fresh install on Windows 10 about a month or so ago. I really like Windows 10 to be honest, I have Windows 7 on my pc at home, but it's not a gaming pc like my brothers pc, it seems so much smoother. When I spoke to my bro, he was pretty insistent that there is no need to update the BIOS because even the manufacturer or whatever stated on their site when he went to update it last month that unless there is a major issue with the BIOS there is no need to update it. I will leave that decision up to him when he gets here, I just want to fix the BSOD error (which I think we have) and also the system error before he gets back as a surprise, cause I know hes had a few problems with this computer in the last couple of months. He whines about it all the time! haha.

 

So everything is running fine now, but I would really like to fix the system errors that I found with the /sfc scannow command. I already added the errors to the initial post. My brother installed the new Windows with the buggy RAM, could that cause a problem and could it be the cause of the errors when we run that command?

 

I ran the sfc /scannow command today and it still had errors and I think it really needs to be fixed for Windows to run properly right? I really want to resolve that problem, even if the BSOD have totally stopped.

 

Thanks for being a champ about this and putting up with my massive computer ignorance!

 

Joe.


Edited by acole, 01 January 2016 - 10:40 AM.


#14 usasma

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Posted 03 January 2016 - 06:09 AM

Well, it appears that your brother knows more about this than I do.

I will let him determine when a BIOS update is needed.

 

Double click the Intel MEI download to install it.

 

I would start a post in the Windows 10 support forum for assistance with the SFC errors as I don't know that much about them.

 

Good luck to you.


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#15 acole

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Posted 03 January 2016 - 06:33 AM

I am sure he doesn't or he would have solved the crashes with this pc a long time ago. Let just say he is stubborn and it's his computer. I personally would update the BIOS if I had the skill, but he has had some bad issues with the BIOS before, I think he waited like 4 months to get it repaired by the manufacturer back in 2011. I guess he has a if it aint broke don't fix it mentality and his mind is set on the problem not being the BIOS and there isn't much I can do.

 

The best we can do is stop the crashes, which replacing the RAM has. Now if can figure out the windows sfc thing, my brother will finally stop complaining.

 

I will ask to have this post moved again because I already posted all that cbs log stuff and I have already forgotten how to get the report again. :)






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