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Pc runs fine then freezes


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#1 withavision

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Posted 28 December 2015 - 05:53 PM

I have a computer here that boots up and runs fine for 5-15 minutes and then it just freezes and nothing works.  Cannot even do CTRL-ALT-DEL, the only thing that can be done is to hold down the power button and restart.

 

Any thoughts?

 

It is a Compaq Presario model# CQ5210Y.....about 5 years old.... desktop



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#2 usasma

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Posted 29 December 2015 - 03:17 PM

I presume that this is a Windows 7 system?  If so, try getting into Safe Mode and see if that helps.

To enter Safe Mode, start tapping the F8 key just as the Compaq logo finishes loading.

 

 

 

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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#3 withavision

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Posted 29 December 2015 - 03:19 PM

You can close this, I believe the issue has been fixed by removing some dust from around the cpu area.   Thanks






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