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Windows XP Home, Coupon Giant and fullresultfun.net troubles


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22 replies to this topic

#1 pholonit

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Posted 28 December 2015 - 02:26 PM

Hope I'm in the right place.  Having trouble with a Windows XP Home machine.  Google chrome is constantly redirected to other webpages and I see popup ads from Coupon Giant or maybe Coupon Titan.  It took quite some time just to get to this page without redirecting to fullresultfun.net.  Also trying to install McAfee Internet Security but it looks like something keeps blocking McAfee from checking my PC.



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#2 Jo*

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Posted 28 December 2015 - 02:30 PM

:welcome:

Hi there,

my name is Jo and I will help you with your computer problems.


Please follow these guidelines:
  • Read and follow the instructions in the sequence they are posted.
  • print or copy & save instructions.
  • back up all your private data / music / important files on another (external) drive before using our tools.
  • Do not install / uninstall any applications, unless otherwise instructed.
  • Use only that tools you have been instructed to use.
  • Copy and Paste the log files inside your post, unless otherwise instructed.
  • Ask for clarification, if you have any questions.
  • Stay with this topic til you get the all clean post.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

***


:step1: Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    Vista / Windows 7/8 users right-click and select Run As Administrator.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

***


:step2: Please download Malwarebytes Anti-Rootkit and save it to your desktop.
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up all your data before using.
  • Scan your system for malware
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
  • If malware is found - do not press the Clean up button, please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step3: Please download AdwCleaner by Xplode and save to your Desktop.
Double-click AdwCleaner.exe
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
    The actual line should say "Pending. Please uncheck elements you do not want to remove" => scan is complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it.
    If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

***


:step4: MiniToolbox by Farbar

Disable your antivirus if it does not allow you to download the tool!
Please download MiniToolBox, save it to your desktop and run it.
Place a checkmark in Select all, then click Go and post the result (MTB.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#3 Phantom010

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Posted 28 December 2015 - 02:30 PM

Content deleted by me. Posted at the same time as the above.


Edited by Phantom010, 28 December 2015 - 02:31 PM.


#4 pholonit

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Posted 28 December 2015 - 02:38 PM

Contents of Security Check:

 

 Results of screen317's Security Check version 1.009  
 Windows XP Service Pack 2 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Flash Player 10 Flash Player out of Date! 
 Google Chrome (47.0.2526.106) 
 Google Chrome (47.0.2526.80) 
 Google Chrome (GoogleUpdate.dll..) 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:: 4% 
````````````````````End of Log`````````````````````` 


#5 pholonit

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Posted 28 December 2015 - 02:59 PM

Contents of Malwarebytes Anti Rootkit scan:

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.09.3.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 5.1.2600 Windows XP Service Pack 2 x86
 
Account is Administrative
 
Internet Explorer version: 8.0.6001.18702
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.596000 GHz
Memory total: 2136055808, free: 1530765312
 
Downloaded database version: v2015.12.28.07
Downloaded database version: v2015.12.26.01
Downloaded database version: v2015.12.15.02
Initializing...
======================
Driver version: 0.3.0.4
------------ Kernel report ------------
     12/28/2015 14:45:07
------------ Loaded modules -----------
\WINDOWS\system32\ntkrnlpa.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
MountMgr.sys
ftdisk.sys
PartMgr.sys
VolSnap.sys
atapi.sys
iaStor.sys
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltMgr.sys
sr.sys
mfehidk.sys
DRVMCDB.SYS
PxHelp20.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\igxpmp32.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\e1e5132.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\HSFHWBS2.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\HSF_DP.sys
\SystemRoot\system32\DRIVERS\HSF_CNXT.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\System32\Drivers\DLACDBHM.SYS
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\System32\Drivers\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\MODEMCSA.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\System32\Drivers\i2omgmt.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\Drivers\DLARTL_M.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\igxpgd32.dll
\SystemRoot\System32\igxprd32.dll
\SystemRoot\System32\igxpdv32.DLL
\SystemRoot\System32\igxpdx32.DLL
\SystemRoot\System32\Drivers\DRVNDDM.SYS
\SystemRoot\System32\DLA\DLADResM.SYS
\SystemRoot\System32\DLA\DLAIFS_M.SYS
\SystemRoot\System32\DLA\DLAOPIOM.SYS
\SystemRoot\System32\DLA\DLAPoolM.SYS
\SystemRoot\System32\DLA\DLABMFSM.SYS
\SystemRoot\System32\DLA\DLABOIOM.SYS
\SystemRoot\System32\DLA\DLAUDFAM.SYS
\SystemRoot\System32\DLA\DLAUDF_M.SYS
\SystemRoot\system32\DRIVERS\packet.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\system32\DRIVERS\dsunidrv.sys
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\mdmxsdk.sys
\SystemRoot\System32\ATMFD.DLL
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
 
Scan started
Database versions:
  main:    v2015.12.28.07
  rootkit: v2015.12.26.01
 
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8a395ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a39b658, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a395ab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a34cf18, DeviceName: \Device\00000063\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8a3b3d98, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: D0F4738C
 
Partition information:
 
    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 96327
    Partition is not bootable
 
    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 96390  Numsec = 156135735
    Partition is bootable
    Partition file system is NTFS
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
    Partition is not bootable
 
Disk Size: 80000000000 bytes
Sector size: 512 bytes
 
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xffffffff89f0c030, DeviceName: \Device\Harddisk1\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a06ac48, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89f0c030, DeviceName: \Device\Harddisk1\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a36fea0, DeviceName: \Device\00000074\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xffffffff8a0ab390, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a29ae08, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a0ab390, DeviceName: \Device\Harddisk2\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a30eea0, DeviceName: \Device\00000075\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xffffffff89f31030, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a163e08, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89f31030, DeviceName: \Device\Harddisk3\DR5\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a125ea0, DeviceName: \Device\00000076\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xffffffff89f512a8, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a0b01f8, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff89f512a8, DeviceName: \Device\Harddisk4\DR6\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a370c48, DeviceName: \Device\00000077\, DriverName: \Driver\USBSTOR\
------------ End ----------
Infected: C:\Program Files\Google\Chrome\Application\GoogleUpdate.dll --> [Trojan.Downloader]
Infected: C:\Program Files\Google\Chrome\Application\GoogleUpdate.dll --> [Trojan.Downloader]
Scan finished


#6 pholonit

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Posted 28 December 2015 - 03:04 PM

Results of AdwCleaner:

 

# AdwCleaner v5.026 - Logfile created 28/12/2015 at 15:03:01
# Updated 21/12/2015 by Xplode
# Database : 2015-12-23.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 2 (x86)
# Username : Roxanne - ROX_NEW
# Running from : C:\Documents and Settings\Roxanne\Desktop\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ogminpmldncgcmokldnmmapddoccmhfl_0.localstorage
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ogminpmldncgcmokldnmmapddoccmhfl_0.localstorage-journal
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.bestpriceninja.com_0.localstorage
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.bestpriceninja.com_0.localstorage-journal
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_pstatic.bestpriceninja.com_0.localstorage
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_pstatic.bestpriceninja.com_0.localstorage-journal
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_cdncache-a.akamaihd.net_0.localstorage
File Found : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_cdncache-a.akamaihd.net_0.localstorage-journal
 
***** [ DLL ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKLM\SOFTWARE\Classes\Interface\{B08006D8-1D22-458E-9370-F459542E5AF2}
Key Found : HKLM\SOFTWARE\Classes\Interface\{B7298E57-3046-4F2A-B8C6-78CC8A60020C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{CB747D69-2EE7-40C0-BE35-BA6ED3EEA8A3}
Key Found : HKLM\SOFTWARE\Classes\Interface\{DB559C6A-03B9-4961-9BC3-80D769710C2D}
Key Found : HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Found : HKU\.DEFAULT\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
 
***** [ Web browsers ] *****
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S5].txt - [2556 bytes] ##########


#7 pholonit

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Posted 28 December 2015 - 03:08 PM

Results of MiniToolBox:

 

MiniToolBox by Farbar  Version: 02-11-2015
Ran by Roxanne (administrator) on 28-12-2015 at 15:08:54
Running from "C:\Documents and Settings\Roxanne\Desktop"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Model: Vostro 200 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
 
Windows IP Configuration
 
 
 
Successfully flushed the DNS Resolver Cache.
 
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================
 
Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)
 
 
# ---------------------------------- 
# Interface IP Configuration         
# ---------------------------------- 
pushd interface ip
 
 
# Interface IP Configuration for "Local Area Connection"
 
set address name="Local Area Connection" source=dhcp 
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp
 
 
popd
# End of interface IP configuration
 
 
 
 
Windows IP Configuration
 
 
 
        Host Name . . . . . . . . . . . . : ROX_NEW
 
        Primary Dns Suffix  . . . . . . . : 
 
        Node Type . . . . . . . . . . . . : Broadcast
 
        IP Routing Enabled. . . . . . . . : No
 
        WINS Proxy Enabled. . . . . . . . : No
 
        DNS Suffix Search List. . . . . . : gateway.pace.com
 
 
 
Ethernet adapter Local Area Connection:
 
 
 
        Connection-specific DNS Suffix  . : gateway.pace.com
 
        Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection
 
        Physical Address. . . . . . . . . : 00-1A-A0-9D-A7-70
 
        Dhcp Enabled. . . . . . . . . . . : Yes
 
        Autoconfiguration Enabled . . . . : Yes
 
        IP Address. . . . . . . . . . . . : 192.168.1.64
 
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
 
        Default Gateway . . . . . . . . . : 192.168.1.254
 
        DHCP Server . . . . . . . . . . . : 192.168.1.254
 
        DNS Servers . . . . . . . . . . . : 192.168.1.254
 
        Lease Obtained. . . . . . . . . . : Monday, December 28, 2015 1:53:10 PM
 
        Lease Expires . . . . . . . . . . : Tuesday, December 29, 2015 1:53:10 PM
 
Server:  homeportal
Address:  192.168.1.254
 
Name:    google.com
Addresses:  173.194.75.139, 173.194.75.138, 173.194.75.101, 173.194.75.102
 173.194.75.113, 173.194.75.100
 
 
 
Pinging google.com [74.125.201.101] with 32 bytes of data:
 
 
 
Reply from 74.125.201.101: bytes=32 time=34ms TTL=46
 
Reply from 74.125.201.101: bytes=32 time=33ms TTL=46
 
 
 
Ping statistics for 74.125.201.101:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 33ms, Maximum = 34ms, Average = 33ms
 
Server:  homeportal
Address:  192.168.1.254
 
Name:    yahoo.com
Addresses:  98.139.183.24, 98.138.253.109, 206.190.36.45
 
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
 
 
 
Reply from 98.138.253.109: bytes=32 time=50ms TTL=51
 
Reply from 98.138.253.109: bytes=32 time=49ms TTL=51
 
 
 
Ping statistics for 98.138.253.109:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 49ms, Maximum = 50ms, Average = 49ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
 
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1a a0 9d a7 70 ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.64  20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1  1
      192.168.1.0    255.255.255.0     192.168.1.64    192.168.1.64  20
     192.168.1.64  255.255.255.255        127.0.0.1       127.0.0.1  20
    192.168.1.255  255.255.255.255     192.168.1.64    192.168.1.64  20
        224.0.0.0        240.0.0.0     192.168.1.64    192.168.1.64  20
  255.255.255.255  255.255.255.255     192.168.1.64    192.168.1.64  1
Default Gateway:     192.168.1.254
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\rsvpsp.dll [90112] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/28/2015 03:02:19 PM) (Source: Application Error) (User: )
Description: Faulting application adwcleaner.exe, version 5.0.2.6, faulting module adwcleaner.exe, version 5.0.2.6, fault address 0x00021510.
Processing media-specific event for [adwcleaner.exe!ws!]
 
Error: (12/28/2015 01:36:43 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 47.0.2526.106, faulting module chrome.dll, version 47.0.2526.106, fault address 0x0052a73d.
Processing media-specific event for [chrome.exe!ws!]
 
Error: (09/04/2015 07:41:28 PM) (Source: Application Hang) (User: )
Description: Hanging application SlCenter.exe, version 1.0.1.5, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/16/2015 05:47:53 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/16/2015 05:41:42 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/16/2015 03:08:34 PM) (Source: Application Hang) (User: )
Description: Hanging application vosteran.exe, version 31.0.1650.23, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/09/2015 01:52:59 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/09/2015 01:52:59 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/09/2015 01:52:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.
 
Error: (04/09/2015 01:52:58 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.
 
 
System errors:
=============
Error: (12/28/2015 03:08:58 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:58 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:58 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:57 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:57 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:57 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:57 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:56 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:56 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
Error: (12/28/2015 03:08:56 PM) (Source: Service Control Manager) (User: )
Description: The Remote Access Connection Manager service depends on the Telephony service which failed to start because of the following error: 
%%1058
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
 
Adobe Flash Player 10 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 10.1.53.64 - Adobe Systems Incorporated)
Adobe Illustrator 8.0 (HKLM\...\Adobe Illustrator 8.0) (Version: 8.0 - Adobe Systems, Inc.)
Adobe InDesign 2.0.2 (HKLM\...\Adobe InDesign 2.0) (Version: 2.0.200 - Adobe Systems, Inc.)
Adobe Photoshop 5.5 (HKLM\...\Adobe Photoshop 5.5) (Version: 5.5 - Adobe Systems, Inc.)
CuteFTP (HKLM\...\CuteFTP) (Version:  - )
Dell Driver Reset Tool (HKLM\...\{5905F42D-3F5F-4916-ADA6-94A3646AEE76}) (Version: 1.02.0000 - Dell Inc.)
Dell Network Assistant (HKLM\...\{0240BDFB-2995-4A3F-8C96-18D41282B716}) (Version: 3.0.0.0 - Dell Inc.)
Dell Support Center (Support Software) (HKLM\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.2.09085 - Dell)
DellSupport (HKLM\...\{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}) (Version: 6.0.3075 - Dell)
Digital Line Detect (HKLM\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.18 - BVRP Software, Inc)
Google Chrome (HKLM\...\Google Chrome) (Version: 47.0.2526.106 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.1 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )
Intel® PRO Network Connections 12.1.8.0 (HKLM\...\{777CA40C-0206-4EF6-A0FC-618BF06BF8D0}) (Version:  - Intel)
iTunes (HKLM\...\{DF9C119C-7F26-45B9-93D4-7C372CBBBA11}) (Version: 11.1.0.126 - Apple Inc.)
J2SE Runtime Environment 5.0 Update 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150060}) (Version: 1.5.0.60 - Sun Microsystems, Inc.)
KONICA MINOLTA magicolor 2400W (HKLM\...\KONICA MINOLTA magicolor 2400W) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft Office Basic 2007 (HKLM\...\BASICR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office FrontPage 2003 (HKLM\...\{91170409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.5614.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.44 - BVRP Software, Inc)
PowerDVD (HKLM\...\{281ECE39-F043-492B-8337-F2E546B5604A}) (Version: 7.0 - Dell)
QualxServ Service Agreement (HKLM\...\{0F756CD9-4A1E-409B-B101-601DDC4C03AA}) (Version: 1.11.0000 - Dell Inc.)
QuickTime (HKLM\...\{57752979-A1C9-4C02-856B-FBB27AC4E02C}) (Version: 7.69.80.9 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - )
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41c6-8752-958A45325C82}) (Version: 3.3.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.3.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}) (Version: 3.3.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4c52-84D5-77E344289F87}) (Version: 3.3.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.3.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ed8-B104-03393876DFDF}) (Version: 3.3.0 - Roxio)
Roxio Drag-to-Disc (HKLM\...\{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}) (Version: 9.0 - Roxio)
Roxio Express Labeler (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.1.0 - Roxio)
Roxio MyDVD DE (HKLM\...\{D639085F-4B6E-4105-9F37-A0DBB023E2FB}) (Version: 9.0.116 - Roxio, Inc.)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Roxio)
Sonic Activation Module (HKLM\...\{35E1EC43-D4FC-4E4A-AAB3-20DDA27E8BB0}) (Version: 1.0 - Sonic Solutions) Hidden
Update for Windows Internet Explorer 7 (KB976749) (HKLM\...\KB976749-IE7) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 7 (KB980182) (HKLM\...\KB980182-IE7) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB894391) (HKLM\...\KB894391) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB900485) (HKLM\...\KB900485) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB904942) (HKLM\...\KB904942) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB910437) (HKLM\...\KB910437) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB911280) (HKLM\...\KB911280) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB912945) (HKLM\...\KB912945) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB916595) (HKLM\...\KB916595) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB920872) (HKLM\...\KB920872) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB922582) (HKLM\...\KB922582) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB927891) (HKLM\...\KB927891) (Version: 3 - Microsoft Corporation)
Update for Windows XP (KB930916) (HKLM\...\KB930916) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB931836) (HKLM\...\KB931836) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB932823-v3) (HKLM\...\KB932823-v3) (Version: 3 - Microsoft Corporation)
Update for Windows XP (KB933360) (HKLM\...\KB933360) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB936357) (HKLM\...\KB936357) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB938828) (HKLM\...\KB938828) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB942763) (HKLM\...\KB942763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB942840) (HKLM\...\KB942840) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
WebFldrs XP (HKLM\...\{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}) (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0059.1 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format Runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows XP Hotfix - KB873339 (HKLM\...\KB873339) (Version: 20041117.092459 - Microsoft Corporation)
Windows XP Hotfix - KB885250 (HKLM\...\KB885250) (Version: 20050118.202711 - Microsoft Corporation)
Windows XP Hotfix - KB885835 (HKLM\...\KB885835) (Version: 20041027.181713 - Microsoft Corporation)
Windows XP Hotfix - KB885836 (HKLM\...\KB885836) (Version: 20041028.173203 - Microsoft Corporation)
Windows XP Hotfix - KB886185 (HKLM\...\KB886185) (Version: 20041021.090540 - Microsoft Corporation)
Windows XP Hotfix - KB887472 (HKLM\...\KB887472) (Version: 20041014.162858 - Microsoft Corporation)
Windows XP Hotfix - KB888302 (HKLM\...\KB888302) (Version: 20041207.111426 - Microsoft Corporation)
Windows XP Hotfix - KB889673 (HKLM\...\KB889673) (Version: 20041116.085848 - Microsoft Corporation)
Windows XP Hotfix - KB890859 (HKLM\...\KB890859) (Version: 1 - Microsoft Corporation)
Windows XP Hotfix - KB891781 (HKLM\...\KB891781) (Version: 20050110.165439 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 31%
Total physical RAM: 2037.1 MB
Available physical RAM: 1398.82 MB
Total Virtual: 3928.94 MB
Available Virtual: 3319.2 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:74.45 GB) (Free:53.19 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ROX_NEW
 
Administrator            Guest                    HelpAssistant            
Roxanne                  SUPPORT_388945a0         
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
29-09-2015 23:46:40 System Checkpoint
01-10-2015 00:28:35 System Checkpoint
02-10-2015 01:10:07 System Checkpoint
08-10-2015 22:49:44 System Checkpoint
09-10-2015 23:26:55 System Checkpoint
11-10-2015 00:07:07 System Checkpoint
12-10-2015 01:00:59 System Checkpoint
24-10-2015 20:51:43 System Checkpoint
25-10-2015 21:09:41 System Checkpoint
29-10-2015 21:38:39 System Checkpoint
31-10-2015 15:46:13 System Checkpoint
12-11-2015 00:50:14 System Checkpoint
22-11-2015 23:32:14 System Checkpoint
24-11-2015 00:24:15 System Checkpoint
27-11-2015 13:46:10 System Checkpoint
28-11-2015 17:01:11 System Checkpoint
06-12-2015 22:50:18 System Checkpoint
07-12-2015 23:54:21 System Checkpoint
09-12-2015 00:48:06 System Checkpoint
11-12-2015 22:03:05 System Checkpoint
12-12-2015 03:09:12 Removed MobileMe Control Panel
13-12-2015 04:03:44 System Checkpoint
15-12-2015 01:47:35 System Checkpoint
16-12-2015 02:10:35 System Checkpoint
17-12-2015 03:10:35 System Checkpoint
19-12-2015 19:41:02 System Checkpoint
20-12-2015 19:49:01 System Checkpoint
28-12-2015 17:53:24 Removed Adobe Acrobat 6.0 Standard
28-12-2015 17:55:01 Removed Apple Application Support
28-12-2015 17:58:40 Removed Apple Mobile Device Support
28-12-2015 17:59:28 Removed Apple Software Update
28-12-2015 18:00:18 Removed Browser Address Error Redirector.
28-12-2015 18:01:28 Removed Adobe Reader 8.1.3
28-12-2015 18:03:39 Removed Modem Diagnostic Tool
 
**** End of log ****


#8 Jo*

Jo*

  • Malware Response Team
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  • Local time:10:31 AM

Posted 28 December 2015 - 03:27 PM

Hello,

:step1: System Summary Information
  • Press the windows key Windows_Logo_key.gif + r on your keyboard at the same time
  • Type msinfo32 and press Enter
  • Left click on System Summary
  • Click File, Save, and name the file Summary
  • Zip and attach the file to your reply

***


:step2: Run Malwarebytes Anti-Rootkit again: Right-click mbar.exe and select Run As Administrator
  • Scan your system for malware
  • If malware is found, click on the Cleanup
  • button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • then please go to the MBAR folder and then copy/paste the contents of the MBAR-log-***.txt file to your next reply.
  • If there is no malware found, please let me know as well.

***


:step3: Double click on AdwCleaner.exe to run the tool again.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • When the scan has finished, the actual line should say "Pending. Please uncheck elements you do not want to remove". Look through the scan results and uncheck any entries that you do not wish to remove.
  • This time, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.

***


:step4: Please download Junkware Removal Tool from HERE and save it to your desktop.
Shutdown your antivirus to avoid any potential conflicts.
Double click JRT.exe to run the tool.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • JRT will begin to backup your registry and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, the log JRT.txt is saved on your desktop and will automatically open.
Enable your antivirus!
Post the contents of JRT.txt into your next reply.


***


How the computer is running now?


***


Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#9 pholonit

pholonit
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  • Local time:03:31 AM

Posted 28 December 2015 - 04:01 PM

I don't see how to attach my msinfo32 zip file?



#10 pholonit

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Posted 28 December 2015 - 04:03 PM

malwarebytes anit rootkit results:

 

Malwarebytes Anti-Rootkit BETA 1.9.3.1001
www.malwarebytes.org
 
Database version:
  main:    v2015.12.28.07
  rootkit: v2015.12.26.01
 
Windows XP Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.18702
Roxanne :: ROX_NEW [administrator]
 
12/28/2015 3:37:54 PM
mbar-log-2015-12-28 (15-37-54).txt
 
Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled: 
Objects scanned: 296410
Time elapsed: 13 minute(s), 57 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 1
C:\Program Files\Google\Chrome\Application\GoogleUpdate.dll (Trojan.Downloader) -> Delete on reboot. [294e09a16d1e65d1ec1c976dcd34926e]
 
Registry Keys Detected: 0
(No malicious items detected)
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 0
(No malicious items detected)
 
Files Detected: 1
C:\Program Files\Google\Chrome\Application\GoogleUpdate.dll (Trojan.Downloader) -> Delete on reboot. [294e09a16d1e65d1ec1c976dcd34926e]
 
Physical Sectors Detected: 0
(No malicious items detected)
 
(end)


#11 pholonit

pholonit
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Posted 28 December 2015 - 04:09 PM

Results of adware cleaner:

 

# AdwCleaner v5.026 - Logfile created 28/12/2015 at 16:07:53
# Updated 21/12/2015 by Xplode
# Database : 2015-12-23.1 [Server]
# Operating system : Microsoft Windows XP Service Pack 2 (x86)
# Username : Roxanne - ROX_NEW
# Running from : C:\Documents and Settings\Roxanne\Desktop\AdwCleaner.exe
# Option : Cleaning
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
 
***** [ Files ] *****
 
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ogminpmldncgcmokldnmmapddoccmhfl_0.localstorage
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_ogminpmldncgcmokldnmmapddoccmhfl_0.localstorage-journal
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.bestpriceninja.com_0.localstorage
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxp_pstatic.bestpriceninja.com_0.localstorage-journal
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_pstatic.bestpriceninja.com_0.localstorage
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_pstatic.bestpriceninja.com_0.localstorage-journal
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_cdncache-a.akamaihd.net_0.localstorage
[-] File Deleted : C:\Documents and Settings\Roxanne\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\hxxps_cdncache-a.akamaihd.net_0.localstorage-journal
 
***** [ DLLs ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B08006D8-1D22-458E-9370-F459542E5AF2}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B7298E57-3046-4F2A-B8C6-78CC8A60020C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CB747D69-2EE7-40C0-BE35-BA6ED3EEA8A3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{DB559C6A-03B9-4961-9BC3-80D769710C2D}
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
 
***** [ Web browsers ] *****
 
 
*************************
 
:: "Tracing" keys removed
:: Winsock settings cleared
 
########## EOF - C:\AdwCleaner\AdwCleaner[C5].txt - [2732 bytes] ##########


#12 pholonit

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Posted 28 December 2015 - 04:13 PM

Results of Junkware Removal Tool:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.1 (11.24.2015)
Operating System: Microsoft Windows XP x86 
Ran by Roxanne (Administrator) on Mon 12/28/2015 at 16:11:16.37
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 7 
 
Successfully deleted: C:\Documents and Settings\Roxanne\My Documents\optimizer pro (Folder) 
Successfully deleted: C:\WINDOWS\wininit.ini (File) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\07BUMZU9 (Folder) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\G6DTFWWR (Folder) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\KMZHVJIA (Folder) 
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\PKEUEQDW (Folder) 
Successfully deleted: C:\Documents and Settings\Roxanne\Application Data\appdataFr3.bin (File) 
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_B0E997716A53F83B72093BF00146AC1E (Registry Value) 
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value) 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 12/28/2015 at 16:12:51.76
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#13 Jo*

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Posted 28 December 2015 - 04:27 PM

I don't see how to attach my msinfo32 zip file?

please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.


How the computer is running now?

Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.


#14 pholonit

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Posted 28 December 2015 - 05:17 PM

I think the computer is running fine now.  I won't know for sure until I have a chance to check everything over the next couple days.  Stepping out for dinner now.  Will update if I find any problems.  Thanks for all your help so far.



#15 Jo*

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Posted 28 December 2015 - 06:22 PM

Hello,

:step1: Please download Farbar Service Scanner and run it on the computer with the issue.
Vista / Windows 7/8 users right-click and select Run As Administrator.
  • Make sure "Include All Files" option remains checked.
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

***


:step2: Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 5 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Administrator
You only need to get one of them to run, not all of them.Do not reboot your computer after running rkill as the malware programs will start again.


***


:step3: Malwarebytes' Anti-Malware
If this program is already installed: Skip the installation and run only the scan!
Download the free version of Malwarebytes' Anti-Malware and save it to your desktop.
Double-click mbam-setup****.exe and follow the prompts to install the program.
Note to Vista | Windows 7/8 users, please right-click and select Run as Administrator.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware.
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply.
Note 1: The log can also be found via the Logs tab when Malwarebytes' Anti-Malware is started.
Note 2: If you receive a notice that some of the items couldn't be removed and they have been added to the delete on reboot list, please reboot.


***


Graduate of the WTT Classroom
Cheers,
Jo
If I have been helping you, and I have not replied to your latest post in 36 hours please send me a PM.





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