OK after two days of frustration with no resolution, I need some help. I’m not a computer person, I can follow directions and have made repairs before, including what I suspect will be the end game here: a hard drive enclosure to try and retrieve data and files.
The issue: My computer (Alienware X51, Windows 7 Home Premium) will not boot. This happened suddenly on a restart after uninstalling some Apple itunes component. Never had a problem prior. I get an error when I start says “no boot device available. Press any key to reboot the system.” I ran the ePSA test and got an error code, 2000-0142, which indicates a hard drive failure.
The hard drive appears in the bios under advanced settings as Port2. So I assume it’s being recognized but there might be some issue.
I’ve read a lot and tried a bunch of things, including:
1. Reseated basically everything… ram, hdd, gpu. Initially, I was only getting a black screen, not even the boot error. After reseating, I got to this point.
2. I reset the bios by using the jumper method. I also reset in the actual bios once I was able to get the no boot error and access to bios via f12.
3. I tried but have been completely unable to and perplexed by trying to update the bios using a DOS-formatted thumb drive.
4. Using the recovery discs that came with the machine, I boot from the DVD and tried to recover/repair the OS. When I did, I got a perplexing error: “THIS VERSION OF WINDOWS RECOVERY OPTIONS IS NOT COMPATIBLE WITH THE VERSION OF WINDOWS YOU ARE TRYING TO REPAIR. TRY USING A RECOVERY DISC THAT IS COMPATIBLE WITH THIS VERSION OF WINDOWS.”
With regard to this, I read a lot of suggestions but most are confusing.
Given that I think the hdd is recognized, I would like to try to figure out the recovery. I don’t want to give up just yet and buy an enclosure and new hdd. That’s my last resort.