Aloha! I hope someone can please help me with this. I let Malware Free trial lapse without purchasing it (yet) and also let my antivirus and security software lapse (BitDefender) I was paying annually. My antivirus protection ended about a month ago and I was just about to renew it or switch back to Norton Antivirus.
Anyway, I went on my laptop to go to a children's website (LeapFrog.com) and a pop-up (I believe it is known as a 1-855-707-6272 pop-up because that is the # it tells you to call). It's made to look "official" and it says (and even a voice can be heard) telling you that you need to call this # because your computer device has been compromised. In any case, I did NOT call and use my phone to Google it. Used phone because my laptop wouldn't let me do anything at the time. I read several things to do to fix the issue and to use SpyHunter 4. I was finally able to download the free trial and it found about 96-99 "issues" (malware, spyware, etc.). I did several searches in my registry and was able to delete only some. Then I decided to purchase the SpyHunter 4 to have it do it for me, but I couldn't download it (thankfully because I later read here and other places that it isn't the best thing to use).
I was going to download a new antivirus and Malware (paid version), but I am now SUPER scared there is also a keylogger on my laptop. I was going to get a pre-paid Visa card so even if there is "they" couldn't (hopefully) get any more funds from that card.
What I am praying someone can help me with is:
1. To get rid of this virus, malware, etc.
2. Fully get rid of SpyHunter trial version (didn't download the paid version)
3. Make certain there are no keylogger or other malicious software on my computer.
I know this is like a serious and long wish list, but ANY help would be greatly appreciated.
P.S. It's been a few years, but I believe Machiavelli helped me with virus issue before on my work laptop.
THANK YOU IN ADVANCE TO ANYONE WILLING TO HELP.