I have a user, who while not senile has problems with her memory. The biggest problem is she keeps falling for the fake MS support scam, because she can't remember having fallen for it six months earlier. I can take care of it easily enough by running the system recovery off an install disk and rolling the computer back to a date before they PW locked the computer. What I'm hoping is that someone can help me out with is a way to prevent them from getting in in the first place. All my scans came up clean and Supremo was removed the last time, and a week later they had locked her computer again. So I guess I missed something, or she fell for it again and forgot. Is there some service or something I can turn off in order to lock them out for good?