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only chrome can connect to internet other apps not working????????


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#1 fixee

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Posted 27 December 2015 - 02:36 PM

i have a dell i5 4gb with win 7 ultimate 64 bit machine few days back i lost my internet connectivity now only Chrome and Mcafee antivirus plus can connect to net. i can use chrome flawless can have download and update mcafee but anything else is not working,,,, tried disabling mcafee and reset winsock using netsh command and also some tools i.e. win fixit and asc, glary utility etc but unable to connect anything. i also tried changing my net connection wifi to 3G modem but no use. got any ideas??????????????

 

 

 



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#2 hamluis

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Posted 27 December 2015 - 03:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 fixee

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Posted 27 December 2015 - 03:51 PM

MiniToolBox by Farbar  Version: 02-11-2015
Ran by my pc (administrator) on 28-12-2015 at 02:15:41
Running from "C:\Users\my pc\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model:  Manufacturer: 
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/27/2015 06:58:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6223442
 
Error: (12/27/2015 06:58:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6223442
 
Error: (12/27/2015 06:58:03 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/27/2015 06:58:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6222412
 
Error: (12/27/2015 06:58:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6222412
 
Error: (12/27/2015 06:58:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/27/2015 06:58:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6221398
 
Error: (12/27/2015 06:58:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6221398
 
Error: (12/27/2015 06:58:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/27/2015 06:58:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6220400
 
System errors:
=============
Error: (12/28/2015 01:49:05 AM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/28/2015 12:49:05 AM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 11:49:05 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 10:49:05 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 09:49:05 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 08:03:50 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 07:03:50 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 04:20:28 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 03:20:28 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Error: (12/27/2015 01:21:45 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error: %%5
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2015-12-23 23:15:37.171
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-23 23:15:37.161
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-02-10 01:37:41.603
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:37:41.541
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:37:13.757
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:37:13.757
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:36:23.974
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:36:23.974
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky PURE 3.0\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:36:21.758
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2015-02-10 01:36:21.758
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.38656 - BitTorrent Inc.)
3G186RWeb 1.0.0.4 (HKLM-x32\...\{987A1DE8-B820-478D-9787-656A4F35CC83}_is1) (Version: 1.0.0.4 - Tenda)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.009.20079 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Photoshop 7.0.1 (HKLM-x32\...\Adobe Photoshop 7.0.1) (Version: 7.0.1 - Adobe Systems, Inc.)
Advanced SystemCare 9 (HKLM-x32\...\Advanced SystemCare_is1) (Version: 9.0.3 - IObit)
Android tol by gpg 1.00 (HKLM-x32\...\Android tol by gpg 1.00) (Version: 1.00 - GPGIndustries)
AVG PC TuneUp (HKLM-x32\...\{568ECC9E-2474-4256-938C-E9BE89BC5220}) (Version: 16.3.3 - AVG Technologies) Hidden
AVG PC TuneUp (HKLM-x32\...\AVG PC TuneUp) (Version: 16.3.1.24857 - AVG Technologies)
Bluetooth Win7 Suite (64) (HKLM\...\{230D1595-57DA-4933-8C4E-375797EBB7E1}) (Version: 7.2.0.83 - Atheros Communications)
CCleaner (HKLM\...\CCleaner) (Version: 5.12 - Piriform)
Cisco LEAP Module (HKLM-x32\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 7.1209.101.204 - ALPS ELECTRIC CO., LTD.)
Dell Wireless Driver Installation (HKLM-x32\...\{451517F1-7E41-400B-AA36-FB7E2563526D}) (Version: 9.0 - Dell)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 9.0 - Dell Inc.)
FMW 1 (HKLM\...\{FE787B85-D93D-48FC-A974-0A70CACBAC35}) (Version: 1.22.2 - AVG Technologies) Hidden
FormatFactory 3.7.5.0 (HKLM-x32\...\FormatFactory) (Version: 3.7.5.0 - Free Time)
Google Chrome (HKLM-x32\...\{7DCD1481-CF1F-300A-ACD6-B925ED940194}) (Version: 66.56.118 - Google, Inc.)
Google Input Hindi (HKLM\...\GoogleInputHindi) (Version:  - Google Inc.)
Google Input Tools (HKLM\...\GoogleInputFramework) (Version:  - Google Inc.)
Google Input Urdu (HKLM\...\GoogleInputUrdu) (Version:  - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.28.15 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
HP LaserJet Professional P1100-P1560-P1600 Series (HKLM\...\HP LaserJet Professional P1100-P1560-P1600 Series) (Version:  - )
hppLaserJetService (HKLM-x32\...\{D371F551-0DB9-4CEC-844B-4C90CE91EA0B}) (Version: 001.001.0.0 - Hewlett-Packard) Hidden
hppP1100P1560P1600SeriesLaserJetService (HKLM-x32\...\{0E448256-D515-4C3E-A5BE-0A7B76CED5D4}) (Version: 001.001.0.0 - Hewlett-Packard) Hidden
hppusgP1100P1560P1600Series (HKLM-x32\...\{853F464A-B2B8-404E-BA3E-B98FF6862C41}) (Version: 1.0.0.1 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{7902E313-FF0F-4493-ACB1-A8147B78DCD0}) (Version: 2.1.1.0000 - Hewlett Packard Development Company L.P.)
Idea Net Setter (HKLM-x32\...\Idea Net Setter) (Version: 21.005.11.00.356 - Huawei Technologies Co.,Ltd)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Intel Android Device USB driver (HKLM\...\Intel Android Device USB driver) (Version: 1.9.0 - Intel)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1118 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
Internet Download Manager (HKLM-x32\...\Internet Download Manager) (Version:  - Tonec Inc.)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 5.1.0.20 - IObit)
Java 8 Update 45 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418045F0}) (Version: 8.0.450 - Oracle Corporation)
Java 8 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218060F0}) (Version: 8.0.600.27 - Oracle Corporation)
Kies (HKLM-x32\...\{D6CD26FD-CD7F-4C86-96A3-EEBFABE5FE47}) (Version: 1.4 - Samsung Electronics Co., Ltd.) Hidden
Kies (HKLM-x32\...\InstallShield_{D6CD26FD-CD7F-4C86-96A3-EEBFABE5FE47}) (Version: 1.4 - Samsung Electronics Co., Ltd.)
Maelstrom (HKCU\...\Maelstrom) (Version: 44.0.1.3 - Maelstrom)
MarketResearch (HKLM-x32\...\{175F0111-2968-4935-8F70-33108C6A4DE3}) (Version: 130.0.374.000 - Hewlett-Packard) Hidden
McAfee AntiVirus Plus (HKLM-x32\...\MSC) (Version: 14.0.1029 - McAfee, Inc.)
McAfee SiteAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 3.7.284 - McAfee, Inc.)
Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 (HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version: 12.0.21005.1 - Microsoft Corporation)
Mobile Partner (HKLM-x32\...\Mobile Partner) (Version: 16.001.06.01.500 FaKiro - Huawei Technologies Co.,Ltd)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA Graphics Driver 359.06 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 359.06 - NVIDIA Corporation)
ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 3.6.7001 - ooVoo LLC.)
PC Connectivity Solution (HKLM-x32\...\{34610DE0-3C13-42CA-8E32-01FFA38AB6E8}) (Version: 8.47.7.0 - Nokia)
PDFCreator (HKLM-x32\...\{0001B4FD-9EA3-4D90-A79E-FD14BA3AB01D}) (Version: 1.7.2 - pdfforge)
PeaZip 5.5.3 (HKLM-x32\...\{5A2BC38A-406C-4A5B-BF45-6991F9A05325}_is1) (Version:  - Giorgio Tani)
PIXresizer (HKLM-x32\...\PIXresizer_is1) (Version: 2.0.6 - Bluefive software)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.31.1025.2010 - Realtek)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30126 - Realtek Semiconductor Corp.)
SAMSUNG Mobile Modem Driver Set (HKLM\...\SAMSUNG Mobile Modem) (Version:  - )
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.2.910.26175 - SAMSUNG Electronics Co., Ltd.)
SaveVid Plug-in (HKLM-x32\...\{8D15E1B2-D2B7-4A17-B44B-D2DDE5981405}) (Version: 2.0.0.443 - Bandoo Media, Inc) Hidden
Surfing Protection (HKLM-x32\...\IObit Surfing Protection_is1) (Version: 1.3 - IObit)
VCRedistSetup (HKLM-x32\...\{3921A67A-5AB1-4E48-9444-C71814CF3027}) (Version: 1.0.0 - Nero AG) Hidden
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Driver Package - FTDI CDM Driver Package - Bus/D2XX Driver (04/10/2012 2.08.24) (HKLM\...\4C8545EEB6143B6AD3858B5D1E0AEE76040B1435) (Version: 04/10/2012 2.08.24 - FTDI)
Windows Driver Package - FTDI CDM Driver Package - VCP Driver (04/10/2012 2.08.24) (HKLM\...\6849F67BACD4DA5A5B9D46803E6850D0BE8B3826) (Version: 04/10/2012 2.08.24 - FTDI)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (HKLM\...\FCEC33AD40CEA5E0FC4CEE6E42041A0DA189652D) (Version: 08/22/2008 7.0.0.0 - Nokia)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
ZTE Wireless Terminal (HKLM\...\ZTEWireless-101_is1) (Version:  - )
 
========================= Memory info: ===================================
Percentage of memory in use: 73%
Total physical RAM: 4003.17 MB
Available physical RAM: 1047.14 MB
Total Virtual: 8004.53 MB
Available Virtual: 3882.12 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:75.95 GB) (Free:4.55 GB) NTFS
2 Drive d: () (Fixed) (Total:11.71 GB) (Free:0.83 GB) NTFS
3 Drive e: (Sweet Home) (Fixed) (Total:116.82 GB) (Free:12.21 GB) NTFS
4 Drive f: (New Volume) (Fixed) (Total:260.8 GB) (Free:13.63 GB) NTFS
 
========================= Users: ========================================
User accounts for \\MDARIF-PC
 
Administrator            arif                     Guest                    
my pc                    
 
 
**** End of log ****

Edited by hamluis, 27 December 2015 - 05:10 PM.


#4 fixee

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Posted 27 December 2015 - 03:55 PM

speccy

  

 

http://speccy.piriform.com/results/CFIPhtk53QGbt6WrKUkgWok



#5 hamluis

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Posted 27 December 2015 - 06:03 PM

Multiple security updates reflect "not installed" status.  May indicate a problem with system.

 

Looks like you either have been trying to or actually have run ComboFix multiple times on this system.  Is there a history of malware problems that may be contributing to your situation?

 

The SPP Notification Service errors...are typically associated with systems reflecting "not legal Windows" warnings.

 

IE 8 is current installed version...updating to IE 11 would be a step in the right direction, IMO..

 

Lots of Bonjour errors.

 

Partition 1   Partition ID: Disk #0, Partition #1   Disk Letter: C:   File System: NTFS   Volume Serial Number: 6CE857CD
Size: 75 GB    Used Space: 71 GB (94%)    Free Space: 4.53 GB (6%)
 
C: partition does not reflect sufficient free space for Windows to run as planned.  Typically, 15% of total partition space on C: shouold be free space on that partition.
 
BC does not support the use "registry cleaners/optimizers", see following link. 

     Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

I would uninstall each of the following:

    Advanced System Care

    AVG PC Tuneup

    Surfing Protection

    IObit Uninstaller

    McAfee Surfing Protection

    McAfee Antivirus Plus

 

I would then reinstall, update and run...the McAfee suite.  I would not install any of those others.

 

Louis

 
 


#6 fixee

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Posted 27 December 2015 - 11:01 PM

actually i had tried updating ie 11 and downloaded and ran setup it said finished. i dont know why it shows ie 9 then?

 

 

and when uninstalling avg it said failed:    Error code: 0xE0060002

Description: Event exec_finished
 
and now many programmes are not installing and running like skype idm etc.
 
is there any problem with system integrity?
i tried to run anti malwarebyte and spybot but they are trying to connect internet before scanning and so no connection to internet and no scanning of malwares???

Edited by hamluis, 28 December 2015 - 08:36 AM.


#7 hamluis

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Posted 28 December 2015 - 08:44 AM

Seems to me that it would be a good idea to post anew in Am I Infected Forum and have someone do a check for malware.  Some of your stated symptoms, IMO, would seem to dictate that course of action, particularly the inability of security apps to connect to the Internet.

 

I suggest posting anew because the info posted here, other than your initial post, will not be of any value to those doing a malware check.  If the check comes back clean, we can always reopen this topic in the Win 7 forum.

 

Louis



#8 dc3

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Posted 28 December 2015 - 09:56 AM

It's rare that I don't see Bonjour listed in a minitoolbox log when iTunes is installed.  If you are not using the option in Bonjour I would suggest uninstalling it.

 

As Louis has pointed out, you only have 4.53GB of free space, also known as swap space.  You only have 4GB of RAM installed, so when you are doing something which uses a lot of resources you could come up short of RAM.  When this occurs the free space (virtual memory) comes into play.  Free space on the hdd can be used to work as RAM.  For this reason it is important to have at least 15% free space on a drive of this size.

 

The error The SPP Notification Service service terminated with the following error: %%5 does not mean that the copy of Windows isn't legal.  There are situation where corruption can cause this error to appear.  I would suggest doing the following.

 

 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found, please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to  
the CBS log, copy and paste the log in your topic.
 
If this fails to place the icon on your desktop run the command from the Command Prompt.  Use the instructions I provided at the start of this tutorial.
 
This log may be very large, if you have problems posting it try breaking it into smaller parts.  When you copy these parts you will highlight the section you are going to copy.  If you leave that section highlighted it will give you a quick reference for where you left off. 
 
================
 

 
Restart your computer and do the following:
 
Credit goes to Noel Paton MVP: 
 
1) Click Start button.
 
2) Type: CMD.exe into the 'Search programs and files' field
 
3) Right-Click on CMD.exe and select Run as Administrator
 
 Copy and paste the following commands: 
 
4)  net stop sppsvc   (It may ask you if you are sure, select yes)
 
Note: the Software Protection service may not be running, this is ok.
 
5) cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
 
6) rename tokens.dat tokens.bar
 
7) cd %windir%\system32
 
8) net start sppsvc
 
9) slui.exe
 
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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