"Windows detected a hard disk problem" error message

Hello, I am receiving this message when turning on my laptop:

It just started appearing today.

I am using a Lenovo ThinkPad Edge E550 i7-5500U 15.6-inch 16GB 500GB SSD AMD Radeon R7 M260 Full HD Windows 7 Pro Business Laptop Computer.

I bought it new 6 months ago but just started using it 2 months ago.  It was very expensive so this error message I'm receiving is troubling.

I google'd and read people saying this is not an actual error message from Windows but its a virus.  I ran both Malwarebytes and ESET 9 virus scan and both programs did not find anything.  I also tried running Malwarebytes in safe mode with networking.  I've also right clicked both C: and Q: hard drives, clicked Properties>Tools and checked for errors on both.  It did not find any errors.

I have backed up all my files onto an external hard drive.

So I really need help.  I don't know if the hard drive actually has a problem and needs replaced or if a virus/malware is causing this popup.  Somebody please help me, thank you.

EDIT: I also just downloaded hdtune because I read about it on another site when I google'd this problem.

When I click the "Health" tab within the problem this is what shows:

And when I click the red part listed, this is what shows:

I don't know if that helps or not.  I will now not attempt anything else until I receive some help here, thank you.

Edited by clefty123, 27 December 2015 - 05:29 AM.

The computer is under warranty...right?  So, that is where you need to go for help...the manufacturer Lenovo.

I think the Windows message is legit. Scam messages would ask you to contact the scammer by phone, etc.

The computer is under warranty...right?  So, that is where you need to go for help...the manufacturer Lenovo.

I think the Windows message is legit. Scam messages would ask you to contact the scammer by phone, etc.

 

Edited by clefty123, 27 December 2015 - 08:29 PM.

"...I will go ahead and do that.  Thanks.  Do you think its probable the hard drive will completely fail within the next few days/week(if you know anything about this)?"

My experiences as a computer phone tech support person tells me:  yes!  certainly any HD can fail [*] right out of the chute, that's what warranty is for.  Were you able to make full-image backups of both SysReserved partition [if it exsits], manufacturer's recovery partition, your OS partition and your data partition?  If yes, you can restore all partitions onto your replacement HD, or, you can accept the factor roll-out, either way, you should be good to go.  [*] can be hours, days, weeks, months, nobody knows for sure.

"...I will go ahead and do that.  Thanks.  Do you think its probable the hard drive will completely fail within the next few days/week(if you know anything about this)?"

My experiences as a computer phone tech support person tells me:  yes!  certainly any HD can fail [*] right out of the chute, that's what warranty is for.  Were you able to make full-image backups of both SysReserved partition [if it exsits], manufacturer's recovery partition, your OS partition and your data partition?  If yes, you can restore all partitions onto your replacement HD, or, you can accept the factor roll-out, either way, you should be good to go.  [*] can be hours, days, weeks, months, nobody knows for sure.

Edited by clefty123, 27 December 2015 - 09:10 PM.

You're good to go, to the manufacturer!  Keep us posted as to how things turn out  

You're good to go, to the manufacturer!  Keep us posted as to how things turn out  

Hi, I'm getting ready to send the laptop in for repair this week but I have a problem.

The message popped up last night but I accidentally clicked "Do not ask me about this problem again(not recommended)" or something similar right when it popped up.  That option appears below the two options in this picture:

The option isn't shown in the above picture because the "Do not ask me again..." option appears only after the message has popped up a few times.

Well anyway I accidentally clicked the option for the warning popup not to show anymore.  And now the message is not appearing anymore.  But I was not trying for that to happen.  I need the popup message to keep appearing as I am sending the laptop in for repair this week.  Can you please help me to get the popup to appear again?  I hope you understand and can help.

Control Panel  --> Action Center -- amongst the many choices up in thar, one of them will bring up hardware messages.

Control Panel  --> Action Center -- amongst the many choices up in thar, one of them will bring up hardware messages.

I don't really understand the end of your reply.

Inside Action Center, this is what I see:

I don't know where to go from there.

I have Windows 7 Pro; CTL-PNL --> Action Center --> Maintenance; I had that whole section turned off for some time now, so I'm guessing hard-drive problems will be messaged to you under the banner of either Backup/Restore or System Maintenance.  I'm not recognizing your Windows version; looks like part of Action Center is "below" the picture.

Edited by RolandJS, 12 January 2016 - 03:36 PM.

I have Windows 7 Pro; CTL-PNL --> Action Center --> Maintenance; I had that whole section turned off for some time now, so I'm guessing hard-drive problems will be messaged to you under the banner of either Backup/Restore or System Maintenance.  I'm not recognizing your Windows version; looks like part of Action Center is "below" the picture.

I apologize but I really don't understand this reply.

I don't know if you understand what my current problem is.  I set up a repair with Lenovo since the laptop is under warranty.  But, the other night when that error message popped up, I accidentally clicked "Do not show this popup again...".  I accidentally disabled the error message popup, but I want it enabled so when I send my laptop in for repair they can see the error message.

I also have Windows 7 Professional.

You're trying to get that particular message to come up for the warranty repair service tech.  I got it, I simply pointed to the only message-generating center I know of:  Action Center.  However, you may very well be right -- Action Center just may not be the right place to bring back that pop-up.

You're trying to get that particular message to come up for the warranty repair service tech.  I got it, I simply pointed to the only message-generating center I know of:  Action Center.  However, you may very well be right -- Action Center just may not be the right place to bring back that pop-up.

So are you unable to help me to get the message to reappear?

I did go through these steps:

http://www.avoiderrors.net/disable-windows-detected-hard-disk-problem-message/

But instead of setting it to "disabled" I set it to "enabled".  But that did not make the message reappear so I reverted it back to the original setting.

And, will the message no longer appearing be a problem when I send the laptop in for repair?  Or will they be able to fix/repair my laptop hard disk problem without the message appearing?

Yes to all three of your questions; simply give the repair shop a printout [black and white is fine] of the error; and let them go from there