Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer randomly reboots when gaming


  • Please log in to reply
6 replies to this topic

#1 Greenex

Greenex

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:46 AM

Posted 27 December 2015 - 04:22 AM

Hi everybody,

yesterday i built a new gaming rig and everything seemed to work fine. I installed windows 10, various drivers (from internet) and decided to start some games. After about 15 minutes of Dota 2 my computer suddenly decided to reboot. I thought it was some overheating problem so i turned on SpeedFan but the temperatures were ok (GPU max 65 and CPU hasnt exceeded 50). I started Dota 2 again, reconnected. Computer rebooted in about 2 mins. I am really confused by this. I tried both Cpu and Gpu stress tests and theyve been running smoothly, computer didnt reboot. Also PSU seems to be working absolutely ok. I ran Memtest and no errors. In Windows event viewer i found several Kernel Power critical events. Also found some errors in DxDiag so i a ssumed this is an issue with drivers. But i checked several times and i have all drivers and they're the latest possible. Any ideas what could be cause of this ? It also happens when playing Fallout 4, but doesnt when just browsing internet or playing some not intense game ( Binding of Isaac). I also tried disabling extra sound drivers (didn't change anything).

Specs:

CPU : Intel I5 6500

GPU: Asus Strix gtx 960

PSU:Corsair CX Builder Series 500 W

MoBo: B150M Mortar MSI

RAM : Kingston HyperX 8GB DDR4 2400

HDD : Seagate Barracuda 7200.14 2 TB

SSD : Transcend SSD370 S - 128 GB

Heat sink : SilentiumPc Fera 2 HE1224

Case: SilentiumPc M45W

Sorry if there are grammatical error, english isnt my mothertongue. Thanks for any help, i also attaching DxDiag (i hope it being in Czech isnt a problem)

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:46 AM

Posted 27 December 2015 - 09:57 AM

Let's try looking at these reports:

1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Greenex

Greenex
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:46 AM

Posted 27 December 2015 - 10:57 AM

Really thanks for such a fast and proffesional feedback, i think its also worth mentioning i ran driver verifier in the meantime and found out something was wrong with ntoskrnl.exe (updating windows fixed it) and something is still wrong with  athuwbx.sys( nothing seemingly changed apart from ntoskrnl not being in minidump from driver verifier anymore)http://leteckaposta.cz/994612416

 

Edit: Forgot to add sysnative results - here they are : http://leteckaposta.cz/409658355


Edited by Greenex, 27 December 2015 - 11:01 AM.


#4 Greenex

Greenex
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:46 AM

Posted 27 December 2015 - 03:43 PM

Update : I tried OCCT PSU stress test and computer shut down after about 15 minutes ( new record). Normally it immidiately reboots but this time i couldnt even start it manually for about 2 minutes. I think its probably PSU overheating and ill get a new one asap.



#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:46 AM

Posted 27 December 2015 - 05:29 PM

Let's wait on the PSU before doing anything else.  I'll post an analysis - but wait on the PSU before using it.

FYI - ntoskrnl.exe is the kernel (core) of the operating system.  Windows has numerous mechanisms for protecting it, so it's being corrupted is unlikely.  Also, should it become corrupted, you'd find that you'll have plenty more problems other than just the occasional BSOD.  What is probably happening is that another driver (most likely a 3rd party driver) is accessing the memory space owned by ntoskrnl.exe.  When ntoskrnl.exe finds strange data in it's memory space it panics and throws out a BSOD.  As this happens in the ntoskrnl.exe memory space, ntoskrnl.exe frequently gets blamed even though it's not at fault.

 

Driver Verifier isn't a cure-all either.  It is subject to the same problems as regular BSOD's.

For example, if you're getting numerous different BSOD's and different drivers being blamed - it may just be a hardware problem.

 

Only 1 memory dump in the uploaded reports.  As noted above, we need several memory dumps to start seeing the random errors that usually signify a hardware/compatibility/low-level driver issue.

If using a disk cleaner such as CCleaner, please stop while we're troubleshooting.

 

Your UEFI/BIOS (version C.00) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update (and is really only useful for W8 and later systems).

Only 2 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

You have a TP-LINK Wireless USB Adapter (it's driver dates from 2013 - it needs updating to a W10 compatible version):

I do not recommend using wireless USB network devices.
These wireless USB devices have many issues with Win7 and later systems - using older drivers with them is almost certain to cause a BSOD.
Should you want to keep using these devices, be sure to have the latest W7/8/8.1/10 drivers - DO NOT use older drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.


Your Realtek Ethernet Controller is disabled.  Did you do this deliberately?  If so, why did you do it?

Regardless, the device should be re-enabled, then the drivers updated, then you can feel free to disable it again.

 

The WER section of MSINFO32 only has error reports from 27 Dec 2015 between 12:05 and 15:25

Have you deleted the WER info?  Have you changed anything with the system that might have caused this?

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

The memory dump is a Driver Verifier enabled dump.

Please remember to turn Driver Verifier off.

To do this, open up verifier.exe and select "Delete existing settings", then click on the "Finish" button, then reboot for the settings to take effect.

 

As it blames your wireless drivers, please update them from the manufacturer's website.

 

Analysis:
The following is for informational purposes only.
**************************Sun Dec 27 09:03:00.430 2015 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\122715-4343-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime: 0 days 0:00:12.173
*** WARNING: Unable to verify timestamp for athuwbx.sys
*** ERROR: Module load completed but symbols could not be loaded for athuwbx.sys
Probably caused by : athuwbx.sys ( athuwbx+1f8f )
BugCheck C4, {122, 2, ffffe001aea6a060, ffffd0005136f398}
BugCheck Info: DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 0000000000000122, Waiting at DISPATCH_LEVEL, with a timeout different than zero.
Arg2: 0000000000000002, IRQL value.
Arg3: ffffe001aea6a060, Object to wait on.
Arg4: ffffd0005136f398, Address of the time out value.
BUGCHECK_STR:  0xc4_122
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xc4_122_VRF_athuwbx!Unknown_Function
CPUID:        "Intel® Core™ i5-6500 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3192
  BIOS Version                  C.00
  BIOS Release Date             09/08/2015
  Manufacturer                  MSI
  Product Name                  MS-7972
  Baseboard Product             B150M MORTAR (MS-7972)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sun Dec 27 09:03:00.430 2015 (UTC - 5:00)**************************
speedfan.sys                Sat Dec 29 15:59:35 2012 (50DF59B7)
athuwbx.sys                 Tue Nov 19 22:43:49 2013 (528C2FF5)
HWiNFO64A.SYS               Sun Nov 23 11:24:07 2014 (54720A27)
NNSNAHSL.sys                Fri Apr 24 10:26:06 2015 (553A527E)
iaLPSS2_UART2.sys           Mon May  4 08:41:32 2015 (554768FC)
iaLPSS2_GPIO2.sys           Mon May  4 08:41:36 2015 (55476900)
iaStorA.sys                 Wed Jun  3 05:38:57 2015 (556ECB31)
NNSALPC.sys                 Thu Jul  9 09:19:47 2015 (559E74F3)
NNSPICC.sys                 Thu Jul  9 09:21:50 2015 (559E756E)
NNSTLSC.sys                 Thu Jul  9 09:23:27 2015 (559E75CF)
NNSSTRM.sys                 Thu Jul  9 09:26:28 2015 (559E7684)
NNSHTTP.sys                 Thu Jul  9 10:21:57 2015 (559E8385)
NNSHTTPS.sys                Thu Jul  9 10:26:59 2015 (559E84B3)
NNSPOP3.sys                 Thu Jul  9 10:32:27 2015 (559E85FB)
NNSSMTP.sys                 Thu Jul  9 10:41:06 2015 (559E8802)
NNSIDS.sys                  Thu Jul  9 10:45:31 2015 (559E890B)
NNSPROT.sys                 Thu Jul  9 10:50:45 2015 (559E8A45)
NNSPRV.sys                  Thu Jul  9 10:55:21 2015 (559E8B59)
PSINKNC.sys                 Thu Jul 16 13:53:45 2015 (55A7EFA9)
PSINAflt.sys                Thu Jul 16 14:02:32 2015 (55A7F1B8)
PSINFile.sys                Thu Jul 16 14:09:31 2015 (55A7F35B)
PSINReg.sys                 Thu Jul 16 14:14:15 2015 (55A7F477)
PSINProc.sys                Thu Jul 16 14:21:52 2015 (55A7F640)
PSINProt.sys                Thu Jul 16 14:31:25 2015 (55A7F87D)
nvvad64v.sys                Mon Aug 10 03:51:42 2015 (55C8580E)
NNSPIHSW.sys                Thu Aug 13 07:59:46 2015 (55CC86B2)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
iaLPSS2i_I2C.sys            Sun Sep 20 23:08:09 2015 (55FF7499)
nvhda64v.sys                Mon Sep 21 05:44:17 2015 (55FFD171)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
Smb_driver_Intel.sys        Fri Sep 25 15:46:28 2015 (5605A494)
rt640x64.sys                Thu Oct  1 06:34:33 2015 (560D0C39)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
nvlddmkm.sys                Sat Nov 14 00:44:20 2015 (5646CA34)
dtliteusbbus.sys            Sun Nov 29 19:11:50 2015 (565B9446)
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
athuwbx.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys
iaLPSS2_UART2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
iaLPSS2_GPIO2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=NNSALPC.sys
http://www.carrona.org/drivers/driver.php?id=NNSPICC.sys
http://www.carrona.org/drivers/driver.php?id=NNSTLSC.sys
http://www.carrona.org/drivers/driver.php?id=NNSSTRM.sys
http://www.carrona.org/drivers/driver.php?id=NNSHTTP.sys
http://www.carrona.org/drivers/driver.php?id=NNSHTTPS.sys
http://www.carrona.org/drivers/driver.php?id=NNSPOP3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSMTP.sys
http://www.carrona.org/drivers/driver.php?id=NNSIDS.sys
http://www.carrona.org/drivers/driver.php?id=NNSPROT.sys
http://www.carrona.org/drivers/driver.php?id=NNSPRV.sys
http://www.carrona.org/drivers/driver.php?id=PSINKNC.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINReg.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NNSPIHSW.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
iaLPSS2i_I2C.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Greenex

Greenex
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:09:46 AM

Posted 28 December 2015 - 09:58 AM

Thanks for reply. Now i am really sure something is overheating, i just dont know what yet. My airflow is pretty good, i spend a lot of time managing cables so that shouldnt be a problem. Also CPU, GPU and PSU really doesnt seem to me be overheating. Right now i am mostly focusing on Motherboard but i am really not sure and ill post more info later.

 

Found out PSU fan isnt spinning even while running Psu stress test, ill take it to the seller tommorow.


Edited by Greenex, 28 December 2015 - 05:21 PM.


#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,090 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:46 AM

Posted 29 December 2015 - 03:01 PM

The PSU has a fan for a reason.  If the fan isn't spinning, then you have a problem.

You've already determined that the PSU is a problem, so get to the seller ASAP!

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users