It has been brought to our attention that you have also posted a topic about this same issue at MalwareTips here https://malwaretips.com/threads/please-can-anyone-help-me-with-the-frst64-fix-lust-txt.54539/
You should only seek malware removal help at one forum.
We ask that you select one forum from those where you sought help and ask the others to close your topics.
Although we understand you wish your problems to be addressed as soon as possible, there are reasons why multi-posting causes problems.
By Multi Posting you are utilizing the time of two (or more) trained helpers. Helpers take a long time to train. They need a great deal of expertise and knowledge to be able to safely remove Malware from your computer and because of this are in short supply. We wish to use them to help the maximum number of people, and if they are researching the log of someone who is already being helped, then their time and effort is going to waste.
Understandably this causes a certain amount of bad feeling and frustration.
Advice from two separate helpers can cause problems.
- From the helper who has needlessly spent time researching your log and compiling and posting instructions.
- From others who have to wait longer for their problems to be addressed.
A helper at one place has no idea what a helper somewhere else is doing. Different helpers may use different methods to combat your infection. While each one is safe to use, problems can arise if you follow the advice of both together. Some of the tools used are very powerful and have to be used in a specific way and in some cases do not combine well with others. By using advice from two different sources it is possible that tools may be used that do not combine well and you may severely damage your computer, even rendering it inoperable in some circumstances. By following BOTH sets of instructions, the clean up process could be delayed.Please let us know WHERE you want to continue to receive help from. If elsewhere this topic will be closed.
Likewise, if you choose to continue here at Bleeping Computer, inform those at MalwareTips so your topic there can be closed.
Edited by Queen-Evie, 27 December 2015 - 11:21 AM.