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HijackThis Log: Please help Diagnose


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2 replies to this topic

#1 coldskullet

coldskullet

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Posted 24 December 2015 - 09:46 PM

Hi guys I really need urgent help.

My browser (Chrome) cannot open any sites except facebook but sometimes it can't open any other sites, and some random search engine is bothering my browser. I've downloaded many antivirus softwares but still it didn't get fixed.
Help me plss.

 

 

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 10:33:35 PM, on 12/23/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17496)

Boot mode: Normal

Running processes:
C:\Users\MAGINEY\AppData\Roaming\uTorrent\uTorrent.exe
C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe
C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe
C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe
C:\Program Files (x86)\EPSON Software\Event Manager\EEventManager.exe
C:\Users\MAGINEY\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5SJO1WNF\NPE.exe
C:\Users\MAGINEY\AppData\Roaming\uTorrent\updates\3.4.6_41562\utorrentie.exe
C:\Users\MAGINEY\AppData\Roaming\uTorrent\updates\3.4.6_41562\utorrentie.exe
C:\Program Files (x86)\Cyberlink\MediaEspresso\DeviceDetector\DeviceDetector.exe
C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuBrowserIEAgent.exe
C:\Program Files\Acer\Acer Instant Service\InstantUpdate\iuEmailOutlookAgent.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Users\MAGINEY\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YJFX9AQ7\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,Default_Search_URL = http://%66%65%65%64.%73%6F%6E%69%63-%73%65%61%72%63%68.%63%6F%6D/?p=mKO_AwFzXIpYRaHdGKBUTxkij9_B3vJ5gXjk3aq0xhaaBQAcVe3ZkyuzFTnL4zAzMPiRGuGFBA6GOD-EpbJddRAwGnb5IGOBcrWJSo3movNLcEPqVTCCiHYSH0afCHghS8X_aVSmNRC-bo9OZAqkk2eZaBnvDNLZeyRsWpOkRyyJ7ub1oW8qi7A7&q={searchTerms}
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Music Toolbar (Dist. by Koyote-Lab, Inc.) - {229ae5b5-5528-4a17-bfb4-1f7b10d4d006} - (no file)
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Movies Toolbar (Dist. by Bandoo Media, Inc.) - {3d86a75b-cb6b-4764-885d-ca6336f04ba2} - (no file)
O2 - BHO: QPMIEHelper - {50F4150A-48B2-417A-BE4C-C83F580FB904} - C:\Program Files (x86)\Common Files\Tencent\QQPhoneManager\2.0.201.3198\npQQPhoneManagerExt.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_40\bin\ssv.dll
O2 - BHO: IESpeakDoc - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~4\Office15\URLREDIR.DLL
O2 - BHO: (no name) - {B69F34DD-F0F9-42DC-9EDD-957187DA688D} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_40\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7473b6bd-4691-4744-a82b-7854eb3d70b6} - (no file)
O3 - Toolbar: (no name) - {3d86a75b-cb6b-4764-885d-ca6336f04ba2} - (no file)
O3 - Toolbar: (no name) - {229ae5b5-5528-4a17-bfb4-1f7b10d4d006} - (no file)
O4 - HKLM\..\Run: [AntiUsbWorm] C:\Windows\system32\cmd.exe /c start C:\Google\AutoIt3.exe /AutoIt3ExecuteScript C:\Google\googleupdate.a3x  & exit
O4 - HKLM\..\Run: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [Dolby Advanced Audio v2] "C:\Dolby PCEE4\pcee4.exe" -autostart
O4 - HKLM\..\Run: [ControlCenter4] "C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe" /autorun
O4 - HKLM\..\Run: [BrStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN
O4 - HKLM\..\Run: [BrHelp] C:\Program Files (x86)\Brother\Brother Help\BrotherHelp.exe /AUTORUN
O4 - HKLM\..\Run: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
O4 - HKLM\..\Run: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
O4 - HKLM\..\Run: [AutorunRemover.exe] C:\Program Files (x86)\AutorunRemover\AutorunRemover.exe -Hide
O4 - HKCU\..\Run: [uTorrent] "C:\Users\MAGINEY\AppData\Roaming\uTorrent\uTorrent.exe"  /MINIMIZED
O4 - HKCU\..\RunOnce: [Application Restart #0] C:\Program Files (x86)\Google\Chrome\Application\chrome.exe  --keep-alive-for-test --silent-launch --disable-breakpad --force-fieldtrials --load-component-extension="C:\Users\MAGINEY\AppData\Local\Builder Experience\Component" --flag-switches-begin --flag-switches-end --restore-last-session
O4 - HKCU\..\RunOnce: [*NPE] "C:\Users\MAGINEY\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5SJO1WNF\NPE.exe" /POSTFIX
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: []  (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: []  (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: []  (User 'Default user')
O4 - Global Startup: AntiWormUpdate.lnk = ?
O4 - Global Startup: SoftEther VPN Client Manager Startup.lnk = C:\Program Files\SoftEther VPN Client\vpncmgr_x64.exe
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: (no name) - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
O9 - Extra 'Tools' menuitem: Send by Bluetooth to - {7815BE26-237D-41A8-A98F-F7BD75F71086} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
O9 - Extra button: Skype Click to Call settings - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = WithFamily
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = WithFamily
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = WithFamily
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skypec2c - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O20 - AppInit_DLLs: C:\ProgramData\Zitenop\Lotphase.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AtherosSvc - Atheros Commnucations - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: BrYNSvc - Brother Industries, Ltd. - C:\Program Files (x86)\Browny02\BrYNSvc.exe
O23 - Service: Change Modem Device Service - Unknown owner - C:\Windows\SysWOW64\ChgService.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Datamngr Coordinator (DatamngrCoordinator) - Koyote-Lab Inc - C:\Program Files (x86)\Music App\Datamngr\DatamngrCoordinator.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EgisTec Ticket Service - Egis Technology Inc.  - C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe
O23 - Service: ePower Service (ePowerSvc) - Acer Incorporated - C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Freemake Improver - Freemake - C:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe
O23 - Service: GREGService - Acer Incorporated - C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: ihpmServer - RayDl - C:\Program Files (x86)\RayDld\ihpmServer.exe
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® ME Service - Unknown owner - C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Live Updater Service - Acer Incorporated - C:\Program Files\Acer\Acer Updater\UpdaterService.exe
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation - C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
O23 - Service: NTI IScheduleSvc - NTI Corporation - C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SoftEther VPN Client (SEVPNCLIENT) - SoftEther VPN Project at University of Tsukuba, Japan. - C:\Program Files\SoftEther VPN Client\vpnclient_x64.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Atheros\Ath_WlanAgent.exe

--
End of file - 15979 bytes


Edited by coldskullet, 24 December 2015 - 09:52 PM.


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#2 dbrisendine

dbrisendine

  • Malware Response Team
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Posted 25 December 2015 - 01:12 AM

Hi coldskullet,

Welcome to BleepingComputer. My name is dbrisendine and I'll be helping you with this problem. Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:

  • Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
  • All of the assistants and staff at BleepingComputer are here on a volunteer basis; please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date.
  • Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used.
  • If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.
  • While we strive to disrupt your system as little as possible, things happen.If you can, it would be best to back up your personal files now (if you do not already have a backup). You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens.
  • Please do not run any other tools or scanners than what I ask you to.Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system. I will use only what the situation calls for and direct you in the proper use of that software.
  • Please do not attach any log files to your replies unless I specifically ask you.Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.


    - Save ALL Tools to your Desktop-
     

    All the tools that I will have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

    Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
    Chrome.JPGGoogle Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.Settings.JPG Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
    Firefox.JPGMozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. Settings.JPG Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
    and the click the "Select Folder" button. Click OK to get out of the Options menu.
    IE.jpgInternet Explorer - Click the Tools menu in the upper right-corner of the browser. Tools.JPG Select View downloads. Select the Options link in the lower left of the window. Click Browse and
    select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
     

Let's get started....

While HiJackThis was once a great malware tool, sadly much has moved on past its' abilities.

You need to read this and provide the logs instructed there before we can help you:
 
Preparation guide for use before using malware removal tools and requesting help

Once you post the logs, I will assist you in cleaning the malware out of your system.  Thanks and have a Great Holidays!!
 

 


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#3 dbrisendine

dbrisendine

  • Malware Response Team
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Posted 10 February 2016 - 10:46 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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Please do not ask for Malware help via PM (Private Messages).  Please post in the forum boards instead.  Thanks.

My help is always free but if you would like to help encourage me or show your thanks -----> btn_donate_LG.gif





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