Hello, dear community. I've been having a few problems with my PC for two days now, and I think it's because of an malware, a Redirect virus to be exact.
I've tried several anti-malware software, like, AdwCleaner, AVG, Junkware Removal Tool, Hitman Pro, Avira and several others, but they either found something which didn't solve my problem, or didn't found anything at all.
I'm currently writing this on safe mode, as I 'kind of' have no access to normal windows. Everything works fine in the log in screen etc, until I actually open any of the three accounts I have, including the Adminstrator account. As soon as I open it, is the first thing I see either my desktop which doesn't have any icons and the task list not there, or a black screen with only my cursor in sight.
The black screen only happened once, in my latest try to log in without safe modus on.
If the desktop is visible, a little box with the name of 'Windows Installer' appears in the middle of the screen, with a cancel button under the text. It doesn't matter if I click cancel or not,after a while the text changes and the cancel button isn't greyed out anymore if I clicked on it before. Then it says something like 'Program couldn't be found, search for it', which is, from what I believe, because I deleted the program it was searching. If the program was not deleted, then it would simply put a copy of the program on my desktop.
After that, the real problem starts. Everything freezes, and the cursor laggs, after a while, something like 500 google chrome's open from itself. Sometimes I have access to the STRG + ALT + ENTF option to start the task manager and force close all the chromes, so after literally ten minutes of constant lagging and waiting, do all the Chromes close. That doesn't bring much though, since it opens right after that another 100. Most of the time, though, a error message pops up, saying STRG + ALT + ENTF failed.
In the safe mode, the malware doesn't open any kind of browser from itself. But sometimes, when I boot in safe mode, a error pops up telling me to copy the 'wsvd.sys' file or something like that. If I click on 'browse' I open the path the 'wsvd.sys' file should be in, and the file is clearly there from what I can see.
The problem with the black screen, along with the strg + alt + entf and the constant opening of google chromes after bootup, only started right after I first opened the safe mode.
Before I had opened the safe mode, it was all like this:
The windows installer box was still there. Pressing any kind of button on the keyboard either opened google chrome, or redirected me to google.com (new tab page). Using firefox or internet explorer was futile, as they also refreshed themselves constantly upon using the keyboard even once.
Huge thanks in advance for any kind of answer.