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Pc crashes/shuts off while playing games


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#1 Reizaummm

Reizaummm

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Posted 24 December 2015 - 10:31 AM

Hello guys,

 

i had this problem before but i solved it by just re-installing the graphic driver.

But now it just doesn't help, i even formatted my computer.

It keeps crashing while playing 

 

I runned the programm whocrashed and this is what i got 

 

On Thu 24-12-2015 15:13:34 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122415-18642-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A5EBC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80075C98F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 24-12-2015 14:43:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122415-16489-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x4A5EBC)
Bugcheck code: 0x124 (0x0, 0xFFFFFA80081958F8, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

 

Can somebody help me?

 

thanks in advance and good holidays



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#2 usasma

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Posted 25 December 2015 - 07:05 AM

The WHEA_UNCORRECTABLE_ERROR is most often a hardware problem.  But it can also be due to incompatibilities or even low-level drivers.

 

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


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