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Multi-colored lines on my screen when booting up?


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#1 happydz

happydz

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Posted 22 December 2015 - 03:25 PM

When first booting my laptop, many lines of different colors would appear on the screen and the mouse freezes. . I would then manually turn the computer off and re-boot. On re-booting, the black and white screen gives me various choices on how to open, I choose "Safe Mode with Networking." and all is well. Other than that, I have had no problems with the computer. Any ideas? If this is the wrong forum for this question, please redirect.

My system specifications:

------------------
System Information
------------------
Time of this report: 11/28/2015, 18:09:37
Machine name:
Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: SATELLITE C855-1V9
BIOS: InsydeH2O Version 03.72.306.80
Processor: Intel® Core™ i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz
Memory: 2048MB RAM
Available OS Memory: 1926MB RAM
Page File: 2546MB used, 1304MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
Card name: Intel® HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel® HD Graphics Family
DAC type: Internal
Display Memory: 770 MB
Dedicated Memory: 64 MB
Shared Memory: 706 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play g‚n‚rique
Monitor Model: unknown
Monitor Id: LGD033A
Native Mode: 1366 x 768(p) (60.019Hz)
Output Type: Internal
Driver Name: igdumd32.dll,igd10umd32.dll,igd10umd32.dll
Driver File Version: 8.15.0010.2752 (English)
Driver Version: 8.15.10.2752
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/10/2012 08:07:24, 6122496 bytes
WHQL Logo'd: Yes

 

 

Here is a video link I made to make easier for you to understand my problem

http://sendvid.com/cio42pgr

 

 

Thank in advance


Edited by happydz, 22 December 2015 - 03:26 PM.


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#2 hamluis

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Posted 22 December 2015 - 08:31 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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