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Posted 22 December 2015 - 12:37 PM
Posted 22 December 2015 - 02:08 PM
It may be something in the paper path that is causing the problem though you cannot see it. Would it be possible to push some thin card stock that is letter size through the printer?
Did you pull the rear door and inspect the area with a flashlight?
Edited by JohnC_21, 22 December 2015 - 02:08 PM.
Posted 23 December 2015 - 06:03 AM
I did examine the relevant area with a torch the best i could. could see nothing obviously wrong.
As i said in my original post i have been able to manualy feed and printing does occur, the problem is the machine wont take the paper into itself from the tray automaticaly. thickness and weight of paper makes no difference.
Posted 23 December 2015 - 09:04 AM
I did find this which you may have already seen but I am not sure it will help. It is for the MG3500 series but the troubleshooting steps are similar for all the MG series.
Posted 24 December 2015 - 05:31 PM
Try cleaning the rubber rollers with alcohol, my lazer had that problem it worked fine.
Honesty & Integrity Above All!
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