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BSOD - system_service_exception -Please help


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#1 DyNaMiCs

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Posted 21 December 2015 - 08:49 AM

Im using windows 7 64 bit , It usually blue screens 5 mins after I log in .
If this helps , all of my audio jacks recently stopped working , I never changed drivers or any hardware .

Also it wont blue screen if it starts in Safe mode so i presume its some sort of driver or program 


Here is the event log for the BSOD: 
 

- <System>
  <Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
  <EventID Qualifiers="49152">10</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2015-12-21T13:36:09.000000000Z" />
  <EventRecordID>91321</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>Application</Channel>
  <Computer>Evan-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data>//./root/CIMV2</Data>
  <Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99</Data>
  <Data>0x80041003</Data>
  </EventData>
  </Event>

Edited by DyNaMiCs, 21 December 2015 - 08:52 AM.


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#2 usasma

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Posted 21 December 2015 - 07:21 PM

Since you have problems with the audio, the first step would be to:

- download a fresh set of the latest, W7 compatible audio drivers

- uninstall the current audio drivers using Control Panel...Programs and Features

- check in Device Manager to be sure the audio device is removed.  If not, then right click on it and select "Uninstall" (if it asks to delete the software, check that box before clicking on "OK")

- then install the freshly downloaded driver package

- monitor for further BSOD's

 

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


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