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Computer shuts down with BSOD "A problem has occurred and windows has shut down


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#1 Condor93

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Posted 21 December 2015 - 07:52 AM

Hello, i have a problem.

 I normally put my pc to sleep mode when im using it, and i normally continue to use it next day.

Last few days when i wake my pc up it frezes and shuts down with BSOD message : "A problem has ocured and windows has shut down to prevent damage".

It also sais to restart it if its 1st time, and i restart it. Then it works fine that day. When i put it to sleep same thing happens next time.

I have windows 7 Home Premium 64bit. I checked it with few spyware/antivirus programs and i didnt install anything new last few weeks.

Whats the problem, how to solve this?

 

 

 



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#2 usasma

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Posted 21 December 2015 - 07:11 PM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Condor93

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Posted 23 December 2015 - 01:34 PM

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Should you have problems with the perfmon report, please disregard it (I don't use it very much anyway).

Should the app lock up for more than 15 minutes while searching for Network information (it does this in my copy of W10), go ahead and kill the app. 
Then navigate to the Documents folder and zip up the 18 reports in the SysnativeFileCollectionApp folder - then upload that with your next post.

If that doesn't work, then you can try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
***********************************************************************************************************

 

 

Hi, thanks for answering.

 

Here is SysnativeFileCollectionApp.zip + perfmon.zip.

 

Step n#5

· OS - 7, Home premium 64bit
· What was original installed OS on system? Above one.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It came already installed on PC.
· Age of system (hardware) 4 years
· Age of OS installation - have you re-installed the OS? No.

· CPU- Intel Celeron 2 core, g530 @ 2,40ghz
· Video Card - Integrated in motherboard
· MotherBoard - Gigabyte H61M D2P B3


· System Manufacturer
· Exact model number (if laptop, check label on bottom)

· Desktop

Attached Files



#4 usasma

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Posted 24 December 2015 - 05:39 PM

No memory dumps included in the uploads.  No sign of memory dumps in the KernelDumpList report, and no sign of BSOD's in the WER section of MSINFO32 (yet I do see some BEX errors which could be associated with BSOD's.  I think they show a buffer overflow or a DEP exception).

There is no sign of an unexpected shutdown in the System Event Log either.

BSOD's like this are most likely either hardware in nature, or are from drivers that load so early in the boot process that the mechanisms that record and save the memory dumps aren't loaded yet.

More on how to work around this at the end.

 

C: drive only has about 10% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

This device has problems in Device Manager:

 

Nije dostupno    PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1458&REV_04\3&13C0B0C5&0&B0    The drivers for this device are not installed.

This device is the Intel Management Engine Interface (MEI).  Please visit the Gigabyte website for your model and download/install the latest, W7 compatible version.

 

Beyond this, as there weren't any memory dumps in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (don't skip the malware scans - especially since there may have been buffer overruns).
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Good luck
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Condor93

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Posted 25 December 2015 - 01:27 PM

No memory dumps included in the uploads.  No sign of memory dumps in the KernelDumpList report, and no sign of BSOD's in the WER section of MSINFO32 (yet I do see some BEX errors which could be associated with BSOD's.  I think they show a buffer overflow or a DEP exception).

There is no sign of an unexpected shutdown in the System Event Log either.

BSOD's like this are most likely either hardware in nature, or are from drivers that load so early in the boot process that the mechanisms that record and save the memory dumps aren't loaded yet.

More on how to work around this at the end.

 

C: drive only has about 10% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

This device has problems in Device Manager:

 

Nije dostupno    PCI\VEN_8086&DEV_1C3A&SUBSYS_1C3A1458&REV_04\3&13C0B0C5&0&B0    The drivers for this device are not installed.

This device is the Intel Management Engine Interface (MEI).  Please visit the Gigabyte website for your model and download/install the latest, W7 compatible version.

 

Beyond this, as there weren't any memory dumps in the upload, I have these 4 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (don't skip the malware scans - especially since there may have been buffer overruns).
4.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Good luck
 

 

I make some space, and i have 50gb free now.

 

Now it no longer sais BSOD , but Error Loading system instead.

 

Here are screenshots of two errors i get when i start up pc.
http://imgur.com/RJY9VE2
http://i.imgur.com/khcURW7.jpg

 

Regarding this:

1. Get ALL available Windows Updates. It may take several trips to get them all. - I got them all.
2. Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI). - I dont know how to to install drivers or this stuff. Will it just install like windws update or do i have to make some adjustments in BIOS etc...?

 

ILL do these two:
3. Start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html (don't skip the malware scans - especially since there may have been buffer overruns).
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html



#6 usasma

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Posted 27 December 2015 - 06:12 AM

The first screenshot appears to say that the system can't boot from the CD/DVD drive.

If that's the case:

- remove any disks from the CD/DVD drive

- change the boot order in the BIOS/UEFI so that it doesn't try to boot from the CD/DVD drive

 

The second screenshot is a bit less certain.

It's saying that the system can't boot from a drive because of a disk read error.

If it's the CD/DVD drive - it's likely a bad disk

If it's the hard drive - it's likely a problem with the hard drive or the boot files/bcd store

If the hard drive passes the hard drive diagnostics, then we'll try some other steps to see if we can repair it.

 

Regarding your 2) - go to the Gigabyte support/download site for your motherboard.

I believe this is the link for the BIOS/UEFI updates:  http://www.gigabyte.com/products/product-page.aspx?pid=3774#bios

And I believe that this is the link for the driver updates:  http://www.gigabyte.com/products/product-page.aspx?pid=3774#driver

You may have to select the Type and Operating System in the drop down boxes.

 

Then, for the BIOS, download the F12 version to your system.

Then, once downloaded, double click on the downloaded file to run it.

Follow the prompts, and let it reboot when done.

 

As for the other drivers, download and install the Intel Management Engine Interface from the drivers page.

Then, once downloaded, double click on the downloaded file to run it.

Follow the prompts, and let it reboot when done.

 

The rest of your drivers appear to be updated, so there's no need to do any more with them at this time.

 

 

Then run items 3 and 4 from your list and see what we get......


Edited by usasma, 27 December 2015 - 06:13 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Condor93

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Posted 05 January 2016 - 03:38 PM

Hello, sorry for not answering last week.

Anyway, before New Year a friend of mine came and checked. He said theres probably nothing wrong with hdd and said theres possibility that hdd port or cable isnt working properly. He plugged new cable and last two week it weeks fine without any error or bsod.



#8 usasma

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Posted 06 January 2016 - 08:50 AM

Glad to hear it.  Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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