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BSOD out of nowhere, Win 7 Pro

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#1 Dragongirl


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Posted 21 December 2015 - 05:18 AM

OK so, here's the gist of things; I want to be sure this wont happen again in the near future. So hopefully even after I take this rig up to the local smallshop to ensure I did everything right I want to be sure it wont happen again. But here's my system info


OS: Windows 7 Pro 64bit

Laptop maker: Dell

Model: Latitude E6400 series {E6420}

2nd Gen Intel i5 CPU

System age {hardware} I am assuming at least one MAYBE two years old

OS age: 7 months {OS was activated on 17 June 2015}

OS of Windows 7 Enterprise was originally on the machine

OS is OEM refurbished


I have BlueScreenView; according to BSV my cause of the crash was the graphics driver, in this case igdkmd64.sys this is a Intel graphics chipset. in this case Intel HD 3000 Mobile graphics chipset. There was according to Intel, a update available for the driver.


Now, let me get to how exactly this occurred out of nowhere


I ended a movie in PowerDVD, all was find and dandy up to that point, I had assumed at the sudden crash that it was related to either 1; memory was flat hot {brand new machine, why is it running at 77%+ constantly ? 4GB ram should be more then enough for what I do with this rig!} Anyway, I ended the movie, and using the keyboard shortcuts like I always do I hit S which in PowerDVD is the shortcut key for STOP to stop the film, I was going to hit CON+E to eject the DVD, but before I could the screen went blank then quickly blue.


The desired tools to download wont download for me {one leads to a dead link} and it wont let me upload an attachment to the minidump file in question.


I simply want to be sure I fixed it by updating the device drivers 

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#2 usasma


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Posted 21 December 2015 - 05:49 PM

Excessively high temperatures can cause BSOD's and can show results that seem to indicate the video card (if the heat causes the video to crash).

First off, temps of 77ºC are pretty hot - but I wonder if they've even gotten hotter.

Please monitor the temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


Please blow out the laptop's vents with canned air.  DO NOT USE an air compressor or a vacuum - as this may damage the system physically

Also, you may want to use a laptop cooling pad to help keep the temperatures down.

FYI - usually the Intel graphics card doesn't have a temperature sensor, so you have to infer the temps from other sensors in the system.


To test this, please run these free diagnostics:  http://www.carrona.org/hwdiag.html

As we wonder about the video, please run the video stress tests first.


Next, it never occurs out of nowhere.  But without reports we cannot tell much.

Updating the video drivers was the proper thing to do - but if it's a hardware/temperature problem, then updated software can't fix that.


Please provide this information so we can provide a complete analysis - try this new app (from a friend of mine):  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.


If unable to upload the .zip, then upload it to a free-file hosting service like OneDrive or DropBox



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