Hi all. I have a brand new TP-Link Archer C7 dual band router. This is my first time to have a dual band router (2.4ghz and 5ghz), so I'm a little confused and having some problems. The problem may be that I didn't set it up properly since I'm not familiar with it.
When setting it up, I chose to have both bands running concurrently. I set up the passwords for both bands (chose the same password for both, but each network has a different name). The way I understand it is I can choose which band/network I want my device to connect to. Xbox One to one network, phones and laptops to another, etc.
However, the problem I'm having is that I can't get ANY device to connect to the 2.4ghz network, only the 5ghz one. I enter the correct password on my device, but the message I get every time is "Can't connect to this network". No explanation as to why. I've double checked and triple checked the password, and everything is correct.
So...why can't I connect to the 2.4ghz network?
Thanks in advance.