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#1 lokerin

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Posted 20 December 2015 - 08:29 PM

Good day to you all, Normally I can remove most viruses, but my wife seems to have gotten a suborn replicating redirect. I am not familiar with windows 8.1 

where should I begin.

 

Windows 8.1

AMD A5-5000 APU with Radeon ™ HD Graphics 1.50GHz

 

Memory 4.00 GB (3.45GB Useable) 



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#2 nasdaq

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Posted 21 December 2015 - 10:06 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the LogFile button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleanerCx.txt (x is a number).
===


Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
attachlogs.png

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.

Click the Add reply button.
===


How is the computer running now?
Wait for further instructions.

#3 lokerin

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Posted 23 December 2015 - 03:35 AM

Thank you for your help. 

Attached Files



#4 nasdaq

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Posted 23 December 2015 - 11:00 AM

Did you clean everything that was idenfied by the AdwCleaner tool?

===


Press the windows key Windows_Logo_key.gif+ r on your keyboard at the same time. This will open the RUN BOX.
Type Notepad and and click the OK key.
Please copy the entire contents of the code box below to the a new file.
 
start

CreateRestorePoint:
EmptyTemp:
CloseProcesses:

HKLM\...\Run: [hola] => C:\Program Files\Hola\app\hola.exe --silent
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION
FF Plugin HKU\.DEFAULT: @hola.org/FlashPlayer -> C:\Users\Catherine\AppData\Local\Hola\firefox_hola\app\flash\NPSWF32_18_0_0_232.dll [No File]
FF Plugin HKU\.DEFAULT: @hola.org/vlc -> C:\Users\Catherine\AppData\Local\Hola\firefox_hola\app\vlc\npvlc.dll [No File]
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Catherine\AppData\Local\Google\Chrome\User Data\WidevineCDM\1.4.6.703\_platform_specific\win_x86\widevinecdmadapter.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\47.0.2526.106\pdf.dll => No File
CHR Plugin: (Java Deployment Toolkit 7.0.650.20) - C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll => No File
CHR Plugin: (Java(TM) Platform SE 7 U65) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll => No File
CHR Plugin: (globalUpdate Update) - C:\Program Files (x86)\globalUpdate\Update\1.3.25.0\npGoogleUpdate4.dll => No File
CHR Plugin: (Google Update) - C:\Users\Catherine\AppData\Local\Google\Update\1.3.25.11\npGoogleUpdate3.dll => No File
CHR Plugin: (McAfee SecurityCenter) - c:\PROGRA~2\mcafee\msc\NPMCSN~1.DLL => No File
CHR Plugin: (Silverlight Plug-In) - c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrl.dll => No File
CHR Extension: (Hola Better Internet Engine) - C:\Users\Catherine\AppData\Local\Google\Chrome\User Data\Default\Extensions\epbfmioobedknooiakdehepogalbgkng [2015-05-31]
C:\Users\Catherine\AppData\Local\Google\Chrome\User Data\Default\Extensions\epbfmioobedknooiakdehepogalbgkng
C:\Program Files\Hola
CustomCLSID: HKU\S-1-5-21-1862319954-1401382358-946155704-1002_Classes\CLSID\{1423F872-3F7F-4E57-B621-8B1A9D49B448}\InprocServer32 -> C:\Users\Catherine\AppData\Local\Google\Update\1.3.27.5\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1862319954-1401382358-946155704-1002_Classes\CLSID\{5C8C2A98-6133-4EBA-BBCC-34D9EA01FC2E}\InprocServer32 -> C:\Users\Catherine\AppData\Local\Google\Update\1.3.28.1\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1862319954-1401382358-946155704-1002_Classes\CLSID\{78550997-5DEF-4A8A-BAF9-D5774E87AC98}\InprocServer32 -> C:\Users\Catherine\AppData\Local\Google\Update\1.3.28.13\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1862319954-1401382358-946155704-1002_Classes\CLSID\{C3BC25C0-FCD3-4F01-AFDD-41373F017C9A}\InprocServer32 -> C:\Users\Catherine\AppData\Local\Google\Update\1.3.26.9\psuser_64.dll => No File
CustomCLSID: HKU\S-1-5-21-1862319954-1401382358-946155704-1002_Classes\CLSID\{D1EDC4F5-7F4D-4B12-906A-614ECF66DDAF}\InprocServer32 -> C:\Users\Catherine\AppData\Local\Google\Update\1.3.28.15\psuser_64.dll => No File

End
Save the file as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Reset Chrome...
Open Google Chrome, click on menu icon google-chrome-setting-icon.png which is located right side top of the google chrome.
 
Click "Settings" then "Show advanced settings" at the bottom of the screen.
 
Click "Reset browser settings" button.
 
Clear your cache and cookies
https://support.google.com/chromebook/answer/183083?hl=en
Select "From the beginning of time"

Restart Chrome.

====

Your Internet Explorer version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882

If present remove the old version(s) of Java using the Control Panel > Programs and Features applet.
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)

How is the computer running now?

#5 lokerin

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Posted 29 December 2015 - 06:33 AM

Looks like that took care of it thank you very much. you guys are awesome....  

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  • Attached File  FRST.txt   44.31KB   2 downloads


#6 nasdaq

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Posted 29 December 2015 - 08:43 AM

After the fix I wanted to see the Fixlog.txt that was created. Please post it.

You submitted a fresh FRST log which still show some unwanted entries.

Is the computer running well?

p.s.
Do you still use Hola it's still running as a process.

Read about it.
http://www.systemlookup.com/search.php?type=filename&client=malwaresearch-chrome&search=hola.exe

#7 nasdaq

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Posted 04 January 2016 - 02:38 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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